Phone Number 511-616-7777
Secrets St. Martin Resort & Spa
BP 581 Anse Marcel, Near Anse Marcel Beach, Anse Marcel, 97056, Saint Martin
Rating
1
Price Level
$$$$
房间
258
Pets
Yes
24
May

Secrets St. Martin Resort & Spa, Anse Marcel

Secrets St. Martin Resort & Spa

Secrets St. Martin Resort & Spa

Price & Availability

Overall

Terrible
1
1 reviews
5
119
4
63
3
55
2
39
1
41

Customers Review

“Wow! Where do I start?. Transfer- what was supposed to be a prearrange private transfer turned into a cluster. We were place on the incorrect shuttle which took us to a rental car agency. We asked to be taken to secrets and was told we had to find our own transportation. After arguing, we were taken back to the airport. 2 hours have passed now. We finally found help and were provided a ride to Secrets. Additionally, scheduled a taxi for dinner reservation and they never showed up Room- smelled like musty air. We were told it was from the air conditioning and there was nothing they could do. There were room service trays outside in our hallway from other rooms not picked up for 2 days. Grounds- These were very dirty. Litter on the ground, grass not cut. Pool - Was extremely sandy. There were glassware laying all over which hadn’t been picked up. There was no pool music throughout the day. In addition the activities director did very littlest to do anything with the guests. The electrical circuit breakers kept tripping every time it rained due to the fact it did not have a cover on it . So any blended drinks could not be made. Safety/Security- path lighting on one side was out at night with no visibility There’s an old saying , “If you can’t run with the big dogs get off the porch.” Secrets is trying to be some thing they are not capable of handling. Your lack of attention to detail is extremely poor. Stay in your 3.0 stars and don’t try to be a 5 star resort which you are far from.”
— Robert Walker
“We really enjoyed our stay at this resort. Claude and both Patricio were amazing and managed everything very well and would always check on us our entire stay. Leo works at the bar pool near the beach. He is by far the best bartender I have ever seen. On top of his amazing customer service, his bar was the cleanest bar I have ever seen anywhere. He cares about the people staying at the resort and is an extremely hard worker and dedicated. Secrets needs to know how these employees made our trip amazing. We would def go back to this location because everyone that worked there were all so nice. Thank you all for all you did to make our stay amazing.”
— Jena Harwell