El Dorado Casitas Royale
Carretera Cancún - Tulum, Km 45, On the beach, In Playa del Carmen, Riviera Maya, 77710, Mexico
Rating
4.5
Travelers Choice
2021
Price Level
$$$$
Rooms
203
Pets
No
from $ 4,323.98
21
May
El Dorado Casitas Royale, Riviera Maya
Price & Availability
Select your room
Beachfront Swim-Up Suite ·
All Inclusive
Suite Con Piscina Privada ·
All Inclusive
Cancel free of charge before Thu, 16 May 2024
Habitación Run Of House ·
All Inclusive
Non Refundable
Beachfront Swim-Up Suite ·
More Inclusive
PRESUMMER 54% - 54.00% discount
Cancel free of charge before Fri, 26 Apr 2024
Presidential Suite ·
All Inclusive
Disclaimer: The image shown is for illustrative purposes only and may not represent the actual hotel room. The room layout, furniture, amenities, and view may vary depending on the availability and location of the hotel.
Overall
Wonderful
4.5
6 reviews
5
8095
4
1068
3
382
2
144
1
106
Customers Review
Location 4.6
Cleanliness 4.7
Comfort 4.6
Neighborhood 4.2
Amenities 4.3
Condition 4.3
Recomendation 78.4%
“Amazing experience at El Dorado Casitas Royale
My boyfriend and I visited in Sept 2020 and had a wonderful time. The grounds are beautiful. everyone (staff and guests) were all very nice and welcoming. We did karaoke one night and had a blast. We relaxed during the day at the beach on the Bali beds and at many of the pools around the property. Our concierges Andres and Adela were fabulous and took care of our needs while were there. Food was hit or miss. Some food venues were spectacular, others not so much. The property is huge and it was difficult getting shuttles sometimes, so be prepared to walk. Additionally, there is an option to order room service, but during our stay it took a long time and some options (like bottled water) were not available. Otherwise, it was great.”
— Imani Gay
“Had my wedding here. Some really great things happen here and some not so much.
Upgrades I paid for: We got the steak and lobster for our guest for our wedding dinner. Everyone’s lobster was over cooked (everyone, We called all of our guests) my friends didn’t have the heart to tell me until we returned home. Bought the photo both, hardly any of the video messages are audible. Gave guy extra $100 to get uncut video and never got that.
Also beware, if you use a travel agent to organized and book all your guest, they do not give you the resort credits that are on the website. My group spent well over $100,000 US and they wouldn’t even give my guest the spa credit or any other room credits I thought everyone
was getting.
I will say that the staff was excellent and the food over all was very good. The overall experience was very good just a couple things to watch out for.”
— Anthony Dandurand
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