Barceló Maya Colonial
Carretera Chetumal Puerto Juárez Km. 266, 3, Xpuha Q, Near Ecopark Kantun Chi, Riviera Maya, 77750, Mexico
Rating
4.1
Travelers Choice
2021
Price Level
$$$
Rooms
480
Pets
No
23
мая
Barceló Maya Colonial, Riviera Maya
Barceló Maya Colonial
Price & Availability
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Overall
Very Good
4.1
986 reviews
5
6098
4
2152
3
803
2
396
1
319
Customers Review
Value 4.2
Location 4.4
Cleanliness 4.2
Comfort 4
Neighborhood 4.3
Amenities 4.4
Condition 4.3
Recomendation 73%
“1. The check in is not good. Very little information about the resort. The resort is massive and they don’t tell you about anything. Not very accommodating. We ended up getting a room across from the theater. Very loud from 9-11pm. We can hear the shows from our room. We have 2 kids and they wouldn’t let us change rooms. I find this very upsetting. The next day we tried to change rooms and they told us if we wanted to change rooms we would have to pack everything up, check out and then re check back in but then we weren’t guaranteed another room...
2. Right after check in we went to make reservations for dinner for the week. Only could get into three dinners out of seven nights. We were told they were booked. Ridiculous as we just arrived.
3. Food is mediocre and service for drinks is not good. My worst complaint. Lobby bar, swim up bar, any bar you try and go to it’s a wait. 10 minutes for a drink. Not enough bartenders for the amount of people at the resort. There were times I just walked away cause I couldn’t get drinks..
4. Not impressed with rooms. Feels like you’re in a hotel room. Small. We stayed in the colonial side.
5. The outside area is very nice. The pool & waterpark are good. The beach and the ocean is wonderful. No seaweed. Very well maintained beach.
Everything outside is nice. Everything inside not so nice. We have two kids so we are trying to make the best out of the vacation for them. However we have stayed at better resorts. I give honest reviews and I wouldn’t recommend staying here. It may have been different if they had better guest service.”
— Michael Zwirner
“Arriving at the hotel we were exhausted from our flights. The front desk was was friendly. We upgraded to premium level (don’t do this). We went to book our restaurants with our premium status as well as babysitting at nights nothing was available. We were able to book babysitting and the woman helping us told us to call and confirm the day of. We called 6 times today and still no confirmation. We went down to the front desk and they promised us they would call us regarding helping us get as reservation at one of the restaurants as well as confirming our babysitters. I gave them both my cell and my husbands. No call. Still no reservation. Still no babysitter. I asked if we could get our money back from upgrading to premium since we aren’t able to use any of the benefits it comes with and they said no. Don’t waste your money.
I would not book this hotel. It is not worth it. The buffet is gross, staff nice. The rooms are meh.”
— Abby Bates
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