“I booked this resort based off user reviews so figured I should return the favor. I initially booked the beach but when arrived was informed was close due to covid so we were placed in Tropical. The room was fine but to the pools were gross as the water was as dark as river water. I was also informed if you stay less than three days you can't eat at restaurants. The buffet was only option and food was not very good and was always cold. The second day we seen the palace had clear water pools and paid "upgrade fee" to transfer there for day so we could swim in normal water. The room was nicer at palace but buffet food was just as disappointing. I pry wouldn't return as Valentine Imperial food is spectacular compared to this place and resort is truly a 5 star compared to this place.”

“It’s a great property with a lot of potential. Beautiful beach and well taken care pools. The main reason I give them 2 stars is extremely poor service. Couple examples: bartender at the grill by the beach told my mother to get a drink at the pool bar because he said the grill restaurant is for eating not drinking. Server at the buffer told my husband to grab bottle and poor his own wine. Cleaning lady at the restaurant screamed at me for seating at the wrong table. Don’t get me wrong, there were quite a few great servers out there. For example Jose Gomez. Other problem we faced, my 1 years old daughter drinks a lot of milk every day, I asked for a box of milk for her so I don’t have to run to the restaurant every time I need to refill a bottle. Several times, employees would just turn away and ignore me till I just stand the for a long time and won’t leave, than they would give me the milk. Last day they refuse to give me milk at all even after speaking with restaurant manager Luis Gomez( who was extremely rude and unprofessional). The reason they didn’t want to give me a milk was health concerns. How does it even make any sense??? Isn’t it easier to give me a box of milk so I can get off your way and don’t come in every time I need it??? Anyway they really made us feel like we are beggars asking drugs not a parents who just trying to feed their child…so all those little things ( the list is much longer) destroyed our beautiful vacation. Bottom line we will be choosing other resort for next vacation.”