Moon Palace Cancun
Carretera Cancun-Chetumal Km. 340, Near Xoximilco, Cancun, 77500, Mexico
Rating
4.1
Price Level
$$$$
Rooms
2058
Pets
No
from $ 4,270.45
20
May
Moon Palace Cancun, Cancun
Moon Palace Cancun
From sun-up to sun-down, the resort sizzles with energy and possibility. Take in as much or as little as you like. But one way or another, you will definitely feel the pulse of paradise here. Ranked among the top resorts in Cancun on TripAdvisor. Located in Cancún leisure centre, this luxury hotel lies just 8 km from the airport and within metres of links to the public transport network. It is 35 minutes by taxi to the centre where guests will discover bars, restaurants and nightclubs.
Price & Availability
Select your room
Superior Deluxe Room (Garden View) ·
All Inclusive 3
Non Refundable
Superior Deluxe Room (Garden View) ·
All Inclusive
Superior Deluxe Room (Ocean View) ·
All Inclusive 3
Non Refundable
Habitación Doble Deluxe Superior ·
All Inclusive
Non Refundable
Superior Deluxe Room (Ocean View) ·
All Inclusive
Oceanfront Superior Deluxe Room ·
All Inclusive
Oceanfront Superior Deluxe Room ·
All Inclusive 3
Non Refundable
Honeymoon Room ·
All Inclusive
Superior Deluxe Room (Garden View) ·
Bed & Breakfast
Non Refundable
Honeymoon Superior Suite ·
All Inclusive 3
Non Refundable
Superior Deluxe Double or Twin Room (Ocean View) ·
All Inclusive
Non Refundable
Honeymoon Superior King Suite ·
All Inclusive · 1 King Bed
Book now and save
Non Refundable
Superior Suite ·
All Inclusive
Non Refundable
Honeymoon Superior Suite ·
All Inclusive
Non Refundable
Standard Room (Sea View) with Balcony or Terrace ·
All Inclusive
Non Refundable
Governor Superior Suite ·
All Inclusive 3
Non Refundable
Governor Suite ·
All Inclusive
1 Bedroom Governor Superior King Suite (Ocean View) ·
All Inclusive · 1 King Bed
Book now and save
Non Refundable
Governor Superior Suite ·
All Inclusive
Non Refundable
Standard Suite (Sea View) with Balcony or Terrace ·
All Inclusive
Non Refundable
Superior Suite (Sea View) ·
All Inclusive
Non Refundable
Superior Family Suite ·
All Inclusive 3
Non Refundable
Deluxe Family Room ·
All Inclusive
Superior Family Suite ·
All Inclusive
Non Refundable
Deluxe Family Room (Garden View) with Balcony or Terrace ·
All Inclusive
Non Refundable
Standard Suite (Garden View) ·
All Inclusive
Non Refundable
2 Bedroom Golf Superior Suite ·
All Inclusive 3
Non Refundable
2 Bedroom Golf Suite ·
All Inclusive
2 Bedroom Presidential Superior Suite ·
All Inclusive 3
Non Refundable
2 Bedroom Golf Superior Suite ·
All Inclusive
Non Refundable
2 Bedroom Presidential Suite ·
All Inclusive
2 Bedroom Presidential Superior Suite ·
All Inclusive
Non Refundable
Disclaimer: The image shown is for illustrative purposes only and may not represent the actual hotel room. The room layout, furniture, amenities, and view may vary depending on the availability and location of the hotel.
Overall
Very Good
4.1
974 reviews
5
26284
4
5609
3
2124
2
1020
1
1057
Customers Review
Location 2
Cleanliness 4.4
Comfort 4.2
Neighborhood 3.9
Amenities 4.4
Condition 4.3
Recomendation 62.4%
“Back in 2013 this resort use to be amazing. This year when we went back they managed to make everyone in our group of 10 people unhappy. I’ll write a short summary here about some of the horrible experiences my husband and I had so that people would be aware before booking with this resort. First of all, they gave us the worse room they had available. I had requested our room to be on the top floor because my husband has sleeping problems,they falsely confirmed our room is on the top floor, but the room was at the noisiest place possible and it had a connection door to another room which felt like the people in the other room were inside our room. When I requested to change our room to an ocean view and somewhere more quiet they said they can provide it with $250 extra charge and we agreed but when we got to the room it was right by a noisy construction site with no ocean view. Long story short, we ended up changing 3 rooms to get a decent room far away from our friends. The beaches were dirty with lots of big trucks driving by. The staff were rude and unorganized . When we were leaving the resort they lost our checkout receipt and made us go look for it and were very rude to us. We wanted a relaxing vacation but ended up with the most stressful vacations we’ve ever had.”
— Tina Mosstajiri
“GREAT place! Rooms were VERY clean, attentive staff everywhere. it was my first resort experience and a very pleasant one. Food was good, not excellent but definitely 100% edible; something for everyone. The Italian restaurant at the golf course was OK, didn't expect it to be great but A+ for the efforts of the staff. My biggest complaints: The Mexican food was AWFUL. The chef's relatives (if Hispanic) would disown them for what was on offer. We took a taxi out to a street food vendor that was SO DELICIOUS, fed 10 of us for $20 USD, with hefty tip. Moon Palace MANAGEMENT: If a street taco cart has so much better Mexican food than your staff, maybe hire in some locals to show your staff how to cook? Maybe a "food truck" night on the beach?
The entertainment was good, FIRE DANCERS were some of the most entertainment I have ever had in Mexico. Our concert was canceled, CID let us down, we came anyway and Moon Palace delivered. We will definitely be coming back and look forward to the Mexican food being authentic and tasty next time!”
— Mr A
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