The Row NYC hotel
700 8th Avenue, Near Times Square, New York, NY 10036, United States
Rating
3.5
GreenLeader
2024
Price Level
$$$
房间
1331
Pets
No
26
May
The Row NYC hotel, New York
Price & Availability
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Overall
Good
3.5
4592 reviews
5
1589
4
1136
3
408
2
189
1
125
Customers Review
Location 5
Cleanliness 3.6
Comfort 3.4
Neighborhood 4.4
Amenities 3.5
Condition 3.4
Recomendation 76.8%
“I stayed at the Row NYC recently and it was relatively cheap, pleasant and the location is perfect! I enjoyed it, but I had reasonable expectations. It is not high end luxury 5-star service like the Four Seasons or Intercontinental so don’t expect that. The rooms are acceptably clean, the staff is nice enough until the day you check out and then their bipolar switch gets thrown. I got a comfortable bed with heating/air conditioning and hot water. I was in NYC to enjoy being outside and about; not enjoy being in the room and it did fulfill that basic need.”
— Ricky Finkles
“Changing to a 1. I’ve been chasing down a receipt for over a week. No one will assist. No one returns emails. The answering service cannot provide any contact method other than to call a number where the operator just routes you back. Avoid this place at all costs.
Yes, the price and location are great. The rest, not so much. The elevators have a wait of about 15-30 minutes any time you want to go anywhere. The restaurant/lobby area is closed off often, and there are no outlets to work from. The "business center" is an open area by the front desk. The rooms are tiny, as expected. My room was clean, but my colleague's was filthy. I don't think I have ever stayed in a hotel that I wouldn't return to, but this will be it. I am also trying to chase down a receipt, which has lead to multiple unanswered emails to billing, calls that are transferred and dropped, a front desk that is "too busy" to get to it today and cannot assist, and finally one pleasant person working in reservations that is trying to chase it down for me. If it wasn't for her, this would be a 1.”
— Jenna Anderson
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