“I chose this location through travel perks for a five nights stay through my company. When I arrived The concierge said that he had never heard of travel perks and that it was against policy to accept the travel perks method of payment provided. I asked the concierge if he could contact a manager or supervisor as I am 8 months pregnant and just traveled 3 hours. The concierge said "no, there's nobody to contact they will just say the same thing as it's our policy". After contacting travel perks and the travel perks agent speaking to the concierge he finally agreed to contact a manager who gave him the okay as they DID accept the method of payment travel perks provided. After spending almost an hour trying to check in I was finally able to park my vehicle and head to the room. Parking is completely behind the hotel and none of the side access doors were working I had to carry four large bags while being 8 months pregnant completely around the building to gain entrance through the lobby. Once I had made it up to my room I quickly seen that it was the wrong room. I had reserved a King suite and he sent me to a smaller double bed room. I called the concierge to let him know and he advised me I would have to come all the way back down to the lobby to obtain the correct room keys. By the time I made it back to the lobby I was in so much pain I was sure that I was going into labor. The concierge acted as if I were bothering him by simply just trying to check into the correct suite. I nor our company will ever choose this location again.”

“I’m sure this was once a beautiful property, but it definitely needs some love and attention to bring it back to a 4-star. The rooms were clean and comfortable and the staff was great. The location is wonderful with the Mesa park steps away. Just a little worn down to be listed as a 4star hotel.”