“Well how do you say "perfection." Marriott has had a customer centric model through the decades, and it would seem mastered it long ago.The attention to detail, in a customer service environment, is like comparison to a Honda. Honda wrote the book on forward thinking for one industry, Marriott dominates in the realm of comfortable surrounding inside an intimate experience for thirty guests. Thanks to the founders of companies like Marriott's, for remembering service before profit, a rare breed.”

“I'm a Maui resident and this is the second time I've stayed at Marriott's Ocean Club. I absolutely loved my stay a couple years ago, but was unfortunately disappointed recently. My sister was coming to visit and I wanted her to have the same wonderful experience I'd had before. I splurged for the oceanfront villa - I had a mountain view room last time so I figured this would be amazing. Unfortunately they were painting the exterior. Our view had ropes hanging through the middle of it for the entire 4 night stay and painters passed up and down our window for the first two days. The smell of paint was so strong at first that we couldn't open the windows, and the deck was locked from the outside because paint was drying and plastic bags covered the railing so we couldn't sit out until day 2. I accepted this as part of the low reopening rates and just unfortunate timing, but it was hugely disappointing. It got worse though. The jets in the bathtub didn't work and we had to call someone to fix them. Once fixed, the jets turned on by themselves when no one was near the tub and couldn't be turned off. When we asked about this, we were told it's normal and happens in other rooms all the time. Then the toilet overflowed even though there was nothing blocking it. Someone came and fixed it while we were gone, but no one cleaned the sopping towels on the floor we'd used to clean it. When I asked about it, they said no one could enter the room to clean during our stay because of new health measures, and yet they'd entered to fix the bath and the toilet so it didn't make sense. I bagged the dirty towels and left them outside our door, but we were stuck with a dirty toilet water bathroom floor for the rest of the trip. There were beautiful and less expensive oceanfront vacation rentals at different hotels and on Airbnb available when I was looking. I booked Marriott because I wanted the best experience. It was a mistake and I wish I could redo this trip with my sister somewhere else.”