Embassy Suites by Hilton Phoenix Airport
2333 East Thomas Road, In the city center, Phoenix, AZ 85016, United States
Rating
3.8
Price Level
$$
Rooms
182
Pets
Yes
05
июн
Embassy Suites by Hilton Phoenix Airport, Phoenix
Price & Availability
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Overall
Good
3.8
743 reviews
5
399
4
306
3
290
2
268
1
250
Customers Review
Value 3.5
Location 3.9
Cleanliness 4
Comfort 3.9
Neighborhood 3.4
Amenities 3.8
Condition 3.5
Quality 2.7
Recomendation 77%
“Reserved the room after a long plane flight. Was a convenient spot from airport. However I tried checking in and there wasn't a front desk person for the hour I was there trying to get into my room. The electronic key didn't work which customer service couldn't help me out with. Then when I booked another room by Hilton and went through the tedious process of a refund, I was not given back a full refund. I have been a Hilton member for at least 5 years and never been disappointed until this trip. Would give zero stars but there isn't that option.!”
— Carrie Miller
“The service was good and things were clean. Breakfast was great - the cook works hard and gets your breakfast out fast. One star deducted for the old & worn condition of the rooms. We had to lift up our bathroom door to get it to close all the way; a friend's room had peeling wallpaper.
They clearly have had issues with non-guests trying to get into the property and take advantage of benefits. They've put some policies into place to try to curb that, but they weren't regularly enforced.”
— Anne Gonzalez
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