“We arrived at 3pm as that was check in. With only about 20 people waiting this took over 1 hour to get done and us to our room. We came with 2 small bags which we were going to carry to our room when we were told they would take them to our room. We inquired where to get something to eat and was told only had one option. We went there and the only food available was a hamburger or chicken sandwich. We ordered one of each and a drink. After 10 min and no drinks asked the waiter and he said he forgot. When the food arrived the hamburger which I am not sure was actually meat was cold and looked like it had been run over by a car. The chicken sandwich you could not find the chicken and when i did it was small and cold along with cold fries. The wait staff did not care. We arrived back to our room and no luggage. After multiple calls to the desk as to the location of our luggage and being told each time it will be there in 5 min. After 45 min of this and still no luggage now they hang up the phone and will not speak to us. Two and half hours to get our luggage 300 meters to our room. Now is too late to go to the pool as we had an assigned time for dinner which as many resorts we have stayed at never had this. Dinner was poor at best. Advance to the morning after breakfast we go to the pool which we could not the day before and are told pool does not open until 10. We go to the bar to get a drink and are told bar does not open until 10 and by the way you have to check out at 12. So for over $300 we got a cold sandwich, poor dinner, a bed to sleep, 2 drinks and 1 hour in the pool. When asked to speak to a manager or someone in charge to complain we were told they were not available. First and last time staying with these thieves.”

“El servicio a desmejorado desde julio, debido al cambio de administración y la pandemia. Mí recomendación es que sí buscas algo calidad-precio o algo acorde a tus necesidades es mejor que busques otro hotel.”