Experience Luxury and Elegance at Hyatt Regency Tokyo in the Heart of Japan

Hyatt Regency Tokyo

272 Nishi Shinjuku, Shinjukuku, Near Tokyo Metropolitan Government Building, Tokyo, 160-0023, Japan

Rating

4.4

Travelers Choice

2021

Price Level

$$$$

Rooms

746

Pets

May

Hyatt Regency Tokyo, Tokyo

Hyatt Regency Tokyo

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Overall

Excellent

4.4

991 reviews

2004

1669

483

128

Customers Review

Location 4

Cleanliness 4.6

Comfort 4.4

Neighborhood 4.3

Amenities 4.3

Condition 4.3

Recomendation 81.3%

“Nice and highly conveniently located hotel. Surrounding are great with several parks and many, many restaurants within a few minutes walk. Rooms are a decent size for Japan and staff pleasantly helpful. Everything scrupulously clean as you would expect in Japan.”

— RobRoy McBinson

“Excellent! Such a great view on the towers in this Shinagawa zone. Me and my wife had lot of fun. Thanks”

— kage yama

Customers review

Overall Excellent, 4.4

Location 4

Cleanliness 4.6

Comfort 4.4

Neighborhood 4.3

Amenities 4.3

Condition 4.3

Recomendation 81.3%

RobRoy McBinson

Apr 04, 2023

Nice and highly conveniently located hotel. Surrounding are great with several parks and many, many restaurants within a few minutes walk. Rooms are a decent size for Japan and staff pleasantly helpful. Everything scrupulously clean as you would expect in Japan.

Pierre et Léa LE MASSON

Mar 12, 2023

The location of the hotel is central, convenient for public transportation as well as taxi. The entrance hall and the view from the lift are gorgeous. However, the pain points are: - the breakfast: cafe room is very small and the service is disorganized. Need to queue up to 30min whereas there are free tables .. - bar: closes at 10pm and last order is 9.30pm which is very early for an international hotel. - fitness facilities are a bit old-fashioned and no swimming pool. There is room for improvements :)

James Gill

Feb 18, 2023

Very dated old room, gross shower curtain and bath tub shower that belongs in a budget chain. Powdered milk in the rooms which is an absolute joke, more than happy to pay the prices providing the room quality matches. Powdered milk and only take away cups for the Hyatt is beyond a joke. Service was decent but it's Japan so that's pretty standard. Hilton across the road much better value

Jon Nichols

Dec 31, 2022

Great looking hotel. Rooms are quiet and comfortable. Great showers with excellent water pressure. Beds are not comfortable, but bedding is good. Concierge is useless. No help in weeks leading up to our visit and just completely unable to do ANYTHING for us on site. They have no dedicated person/people with ideas or connections, but just tge reception staff to assist. The Lounge is ridiculously oversold and lines out the door for breakfast and waits for a table at afternoon reception are frustrating, at best. Scrambled eggs are literally like soup, they're so underdone. Restaurants on site, because we couldn't book anything off-site (see concierge comments above) are good, but extremely overpriced coupled with quality. Overall, a disappointing experience. You can do better elsewhere, guaranteed.

Keith Swensson

Nov 09, 2022

Absolutely stunning building and location. We had a view of Shinjuku park and an amazing view of Tokyo. The staff are all extremely nice and everything about this Hyatt is 5 stars. The train station in minutes away and we love the Starbucks in the park right next door. Highly recommended.

Katy

Jul 30, 2022

The best! extremely clean, safe, quiet and very friendly staff. Every day we had clean towels and a clean room. highly recommended. You have to pay for parking, but it's worth it because the hotel is not expensive.

jonas Lee

Jul 29, 2022

The hotel staff very kind and honored. The hotel have a luxury lobby and big building and easy to chuo park. There are many restaurant and drug shop near by hotel. I recommend this hotel strongly.

Rae Mac

Jul 19, 2022

The staff is so sweet and very helpful. I'm so in love with the hotel it self is very beautiful 😍 and the food is amazing if we come back to Tokyo will differently be staying here again. And walking distance from two train stations.

kage yama

May 16, 2022

Excellent! Such a great view on the towers in this Shinagawa zone. Me and my wife had lot of fun. Thanks

J Lo Flo

Oct 19, 2021

Love this hotel so much! My best friend and I stayed in the suite as a graduation treat. Their Atrium Suite was so luxurious and the indoor balcony overlooking the lobby was magnificent. I must say, it was one of the most uniquely and beautifully designed suites I’ve ever stayed in. The pics I took don’t do it justice! I wish I could live here! On top of that, the room came with Regency Club perks and breakfast. Customer service was friendly & fabulous! I’d love to come back~

Verified Hotel Guest

Oct 20, 2019

very helpful concierge and staff, great restaurants in the hotel, regular transport to the main rail--Shinjuku station

Alex

Aug 22, 2018

4.5

The staff greeted you every morning coming off the elevators. Very friendly and helpful staff.

Ross

May 05, 2018

4.5

The standard of service and the staff focus on the guests from the time you arrive to the time you leave. nothing

Kerdoudi

Apr 18, 2018

1.5

It a definitely a corporate hotel

Mike

Jul 30, 2017

The hotel is located literally above a subway and walking distance from one of the main transfer stations. There is also a 7-11 nearby. N/A

P8238GLmichaelh

Good hotel, conveniently located

Nice hotel with large well appointed rooms (not the typical shoe box size rooms you come to expect in Tokyo) ... conveniently located above a subway (same line as the old fish market - 20 min...

LillianPO

Nice Hotel

This was a very nice hotel in a fabulous location with easy access to the rest of Tokyo by train or on foot. The staff was excellent and could not have been nicer. Our room was bigger than I...

Anne P

Stay at Hyatt Regency Tokyo

Great service by extremely courteous staff. Breakfast buffet was average. Food-wise,there is room for improvement but the staff are always ready to serve you well.The shuttle bus service from the...

odette7noir

The hospitality level is high.

We stayed there for two nights to rest and relax. There were a few shortcomings, but the level of hospitality outweighed that. Especially the room service and the cleanliness. I think the Regency...

ryotaron

Traditional and prestigious, butâ¦

Itâs in the middle of Shinjuku metropolitan area. Location is quite convenient for any type of use as the subway station is down below. The hotel itself had been built before there was barrier-free...

sirpatty123

Safeguard against Covid-19

First and foremost, the hotel took great care to implement the many steps and ways to safeguard against Covid-19. I felt very safe while staying in the hotel. The view of Mt Fuji from the room was...

Jay B

Excellent Hotel. Staff was extremely courteous and Facilities Immaculate

This was my third or fourth time staying at the Hyatt Regency Tokyo. I am always impressed with the helpful and professional staff (from concierge, reception, dining, housekeeping...) and the room...

luckycatfi1

Clean Luxe Room with Super Comfortable bed and the VIEW of Mt Fuji

This is a nice getaway in a middle of busy Shinjuku. After walking here and there in Shinjuku station East and Kabuki-cho area, which is always full of people, lively and exciting, this is a...

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