“I stayed at this hotel for 2 nights.Upon arrival I was given a room key only to go to the room and find out that was not what I had booked.I returned to service desk where an apology was offered and told there were not any room of what I had booked available and one should be ready next day. Next day went to front desk and was given another room(what I was suppose to have from the start which consisted of double beds and a sofa bed). 1st room had torn curtains,broken sofa bed and the TV remote did not function nor was any hot water!! Next day second room no hot water and microwave did not work. Trash found in sofa!! The tub also was brownish yellow in the bottom. The pool chlorine levels were way to high!! Hotel seems like an older hotel that was remodeled to very minimum!! The food was good but everything else was horrible!! For the price of this hotel,the services and price you pay is not worth it!! For such a price you can most definitely find a better stay in the area. The location was very GREAT. Fiquei neste hotel por 2 noites. Na chegada, recebi uma chave do quarto apenas para ir para o quarto e descobrir que não era o que eu havia reservado. Voltei ao balcão de atendimento, onde um pedido de desculpas foi oferecido e disse que não havia nenhum quarto do que eu havia reservado disponível e um deve estar pronto no dia seguinte. No dia seguinte, fui à recepção e recebi outro quarto (o que eu deveria ter desde o início, que consistia em camas de casal e um sofá-cama). 1 quarto de rua tinha cortinas rasgadas, sofá-cama quebrado e o controle remoto da TV não funcionava nem havia água quente! No dia seguinte, o segundo quarto sem água quente e o micro-ondas não funcionou. Lixo encontrado no sofá!! A banheira também era amarela acastanhada no fundo. Os níveis de cloro da piscina eram muito altos! Hotel parece um hotel antigo que foi reformado ao mínimo!! A comida era boa, mas todo o resto era horrível! Pelo preço deste hotel, os serviços e o preço que você paga não valem a pena! Por esse preço, você pode definitivamente encontrar uma estadia melhor na área. A localização era muito ÓTIMA.”

“There were many issues with the specific Embassy Suite. We were so annoyed with this experience that we were looking to book another hotel after we checked-in. Only redeeming factor was that Nick (front end manager) was very nice and courteous. He tried his best to accommodate us. - The room was too cold and it was set to 60 degrees. When we tried to move it to 68, it would still continue to blow at 60. We were cold throughout the night. - Bathroom door cannot to be locked from inside. The bathroom door handle was broken. - There was not trash bag or dirty clothes bag - I asked for 3 extra towels in the morning around 8AM. I checked out at 11:00AM and I received the extra towels. We left without any of us could get a hot shower. Other than that, we had a nice time. The breakfast was good. The kitchen wait staff were extremely nice.”