Phone Number 511-616-7777
Hyatt Regency Chicago
151 East Wacker Drive, Near Chicago Riverwalk, Chicago, IL 60601, United States
Rating
4.5
Travelers Choice
2021
Price Level
$$$
Rooms
2032
Pets
No
from $ 1,091.15
23
Dec

Hyatt Regency Chicago, Chicago

Hyatt Regency Chicago

A great location near Chicago's Magnificent Mile sets the scene for four impressive restaurants two lounges and plush rooms at the Hyatt Regency Chicago. The high-rise Hyatt Regency has 2019 rooms that all feature pillowtop mattresses luxurious linens and down blankets. Hypoallergenic rooms are available. Wi-Fi and wired internet are offered in rooms and the lobby for a fee. Rooms also include iHome stereo and iPod docking stations and 37-inch flat-panel TVs. The five on-site dining options include a steak house a bistro (which also serves a breakfast buffet each morning) an Irish pub an Italian restaurant and American Craft Kitchen & Bar for farm-to-fork fare. Two lounges a full-service business center and a 24-hour fitness room round out the offerings. The Hyatt Regency is in the thick of high-end shopping; the Magnificent Mile is a five-minute walk away. Ride the 150-foot Ferris Wheel or visit the Chicago Children's Museum at Navy Pier a six-minute cab ride east. The hotel is a 10-minute walk from the Chicago Theater; the Art Institute of Chicago and Navy Pier are one mile away.

Hyatt Regency Chicago

Price & Availability

Select your room

Hyatt Regency Chicago

1 Queen Bed ·

Room Only
Total
$ 1,091.15
Hyatt Regency Chicago

Habitación, 1 Cama De Matrimonio ·

Room Only
Total
$ 1,118.56
Hyatt Regency Chicago

Room, 1 Queen Bed ·

Room Only · 1 Queen Bed
Book now and save
Total
$ 1,119.04
Hyatt Regency Chicago

Doble Cama Queen Size ·

Room Only
Total
$ 1,124.04
Hyatt Regency Chicago

Habitación, 2 Camas De Matrimonio (high Floor) ·

Room Only
Total
$ 1,132.51
Hyatt Regency Chicago

Room, 2 Queen Beds (High Floor) ·

Room Only · 2 Queen Beds
Book now and save
Total
$ 1,132.95
Hyatt Regency Chicago

1 King Bed Ada Shower ·

Room Only
Total
$ 1,148.14
Hyatt Regency Chicago

1 King Bed Ada Tub ·

Room Only
Total
$ 1,148.14
Hyatt Regency Chicago

1 King Bed ·

Room Only
Total
$ 1,148.14
Hyatt Regency Chicago

Habitación, 1 Cama De Matrimonio Grande, Accesible Para Personas Con Discapacidad (shower) ·

Room Only
Total
$ 1,155.94
Hyatt Regency Chicago

Room, 1 King Bed ·

Room Only · 1 King Bed
Book now and save
Total
$ 1,156.49
Hyatt Regency Chicago

Accessible 1 King Bed (Shower) ·

Room Only · 1 King Bed
Book now and save
Total
$ 1,156.49
Hyatt Regency Chicago

Habitación, 1 Cama De Matrimonio Grande, Accesible Para Personas Con Discapacidad (city View) ·

Room Only
Total
$ 1,165.79
Hyatt Regency Chicago

Habitación, 1 Cama De Matrimonio Grande, Vistas A La Ciudad ·

Room Only
Total
$ 1,165.79
Hyatt Regency Chicago

Room, 1 King Bed, City View ·

Room Only · 1 King Bed
Book now and save
Total
$ 1,166.29
Hyatt Regency Chicago

Accessible 1 King Bed View (Bathtub) ·

Room Only · 1 King Bed
Book now and save
Total
$ 1,166.29
Hyatt Regency Chicago

1 King Bed - Accessible Room ·

Room Only
19% discount
Total
$ 1,173.64
Hyatt Regency Chicago

Doble Cama King Size ·

Room Only
Total
$ 1,182.80
Hyatt Regency Chicago

Room 1 Queen Bed Non-refundable ·

Room Only
Total
$ 1,187.68
Hyatt Regency Chicago

Room, 2 Queen Beds ·

Room Only · 2 Queen Beds
Book now and save
Total
$ 1,193.59
Hyatt Regency Chicago

Accessible 2 Double Beds (Bathtub) ·

Room Only · 2 Queen Beds
Book now and save
Total
$ 1,193.59
Hyatt Regency Chicago

Habitación, 2 Camas De Matrimonio, Vistas A La Ciudad ·

Room Only
Total
$ 1,199.11
Hyatt Regency Chicago

Room, 2 Queen Beds, City View ·

Room Only · 2 Queen Beds
Book now and save
Total
$ 1,199.54
Hyatt Regency Chicago

Room 2 Queen Beds (high Floor) Non-refundable ·

Room Only
Total
$ 1,202.35
Hyatt Regency Chicago

2 Queen Beds Ada Tub ·

Room Only
Total
$ 1,205.08
Hyatt Regency Chicago

2 Queen Beds ·

Room Only
Total
$ 1,205.08
Hyatt Regency Chicago

Habitación ·

Room Only
Total
$ 1,226.86
Hyatt Regency Chicago

Habitación Deluxe, 2 Camas De Matrimonio ·

Room Only
Total
$ 1,232.31
Hyatt Regency Chicago

2 Queen Beds - Accessible Room ·

Room Only
19% discount
Total
$ 1,236.55
Hyatt Regency Chicago

Room 1 King Bed City View Non-refundable ·

Room Only
Total
$ 1,238.38
Hyatt Regency Chicago

Doble Dos Camas Queen Size ·

Room Only
Total
$ 1,241.55
Hyatt Regency Chicago

Habitación, 2 Camas De Matrimonio, Accesible Para Personas Con Discapacidad, Bañera ·

Room Only
Total
$ 1,242.24
Hyatt Regency Chicago

Habitación, 2 Camas De Matrimonio ·

Room Only
Total
$ 1,242.24
Hyatt Regency Chicago

1 King Bed High Floor ·

Room Only
Total
$ 1,262.06
Hyatt Regency Chicago

Habitación Adaptada Discapacitados ·

Room Only
Total
$ 1,267.49
Hyatt Regency Chicago

Room 2 Queen Beds City View Non-refundable ·

Room Only
Total
$ 1,273.08
Hyatt Regency Chicago

Habitación, 1 Cama De Matrimonio Grande, Accesible Para Personas Con Discapacidad, Bañera ·

Room Only
Total
$ 1,276.28
Hyatt Regency Chicago

Habitación - Vista Ciudad ·

Room Only
Total
$ 1,278.50
Hyatt Regency Chicago

Habitación, 1 Cama De Matrimonio Grande (high Floor) ·

Room Only
Total
$ 1,281.06
Hyatt Regency Chicago

Standard Rate / 1 Queen Bed - WPB20 ·

Room Only
Total
$ 1,283.96
Hyatt Regency Chicago

Deluxe Room 2 Queen Beds Non-refundable ·

Room Only
Total
$ 1,309.11
Hyatt Regency Chicago

2 Double Beds High Floor ·

Room Only
Total
$ 1,319.05
Hyatt Regency Chicago

Standard Rate / 1 King Acc Tub - WPB20 ·

Room Only
Total
$ 1,326.73
Hyatt Regency Chicago

Standard Rate / 1 King Acc Shower - WPB20 ·

Room Only
Total
$ 1,326.73
Hyatt Regency Chicago

Standard Rate / 1 King Bed - WPB20 ·

Room Only
Total
$ 1,326.73
Hyatt Regency Chicago

Double Two Queen Beds ·

Room Only
Package Rate
Total
$ 1,331.18
Hyatt Regency Chicago

Room 1 King Bed Lake View Non-refundable ·

Room Only
Total
$ 1,343.80
Hyatt Regency Chicago

Habitación Deluxe ·

Room Only
Total
$ 1,351.36
Hyatt Regency Chicago

2 Double Beds ·

Room Only
19% discount
Total
$ 1,362.81
Hyatt Regency Chicago

Standard Rate / 1 Queen Bed - WPB15 ·

Room Only
Total
$ 1,364.24
Hyatt Regency Chicago

Deluxe, Queen/queen ·

Room Only
Total
$ 1,365.68
Hyatt Regency Chicago

Double Accessible King Size Bed ·

Room Only
Package Rate
Total
$ 1,366.89
Hyatt Regency Chicago

Double King Size Bed ·

Room Only
Package Rate
Total
$ 1,366.89
Hyatt Regency Chicago

Standard Rate / 2 Queen Acc Tub - WPB20 ·

Room Only
Total
$ 1,369.54
Hyatt Regency Chicago

Standard Rate / 2 Queen Beds - WPB20 ·

Room Only
Total
$ 1,369.54
Hyatt Regency Chicago

1 King Bed City View ·

Room Only
Total
$ 1,376.04
Hyatt Regency Chicago

Habitación - Vista Lago ·

Room Only
Total
$ 1,388.15
Hyatt Regency Chicago

Habitación Run Of House ·

Room Only
Total
$ 1,404.61
Hyatt Regency Chicago

Standard Rate / 1 King Bed - WPB15 ·

Room Only
Total
$ 1,409.64
Hyatt Regency Chicago

Standard Rate / 1 King Acc Tub - WPB15 ·

Room Only
Total
$ 1,409.64
Hyatt Regency Chicago

Standard Rate / 1 King Acc Shower - WPB15 ·

Room Only
Total
$ 1,409.64
Hyatt Regency Chicago

Standard Rate / 1 King High Floor - WPB20 ·

Room Only
Total
$ 1,412.38
Hyatt Regency Chicago

Habitación Vistas A La Ciudad Cama King Size ·

Room Only
Total
$ 1,417.60
Hyatt Regency Chicago

1 King Bed - City View ·

Room Only
19% discount
Total
$ 1,425.90
Hyatt Regency Chicago

2 Queen Beds City View ·

Room Only
Total
$ 1,433.03
Hyatt Regency Chicago

Accessible 1 King Bed View (bathtub) ·

Room Only
Total
$ 1,435.88
Hyatt Regency Chicago

Standard Rate / 2 Queen Beds - WPB15 ·

Room Only
Total
$ 1,455.13
Hyatt Regency Chicago

Standard Rate / 2 Queen Acc Tub - WPB15 ·

Room Only
Total
$ 1,455.13
Hyatt Regency Chicago

Standard Rate / 2 Queen High Floor - WPB20 ·

Room Only
Total
$ 1,455.13
Hyatt Regency Chicago

2 Queen Beds Deluxe ·

Room Only
Total
$ 1,490.01
Hyatt Regency Chicago

Standard Rate / 1 King City View - WPB20 ·

Room Only
Total
$ 1,497.96
Hyatt Regency Chicago

Standard Rate / 1 K City View Acc T - WPB20 ·

Room Only
Total
$ 1,497.96
Hyatt Regency Chicago

Double Two Double Beds ·

Room Only
Package Rate
Total
$ 1,499.09
Hyatt Regency Chicago

Standard Rate / 1 King High Floor - WPB15 ·

Room Only
Total
$ 1,500.63
Hyatt Regency Chicago

Doble Deluxe Dos Camas Queen Size ·

Room Only
Total
$ 1,534.96
Hyatt Regency Chicago

Double City View King Bed ·

Room Only
Package Rate
Total
$ 1,543.18
Hyatt Regency Chicago

Double Accessible With Views ·

Room Only
Package Rate
Total
$ 1,543.18
Hyatt Regency Chicago

Standard Rate / 2 Queen High Floor - WPB15 ·

Room Only
Total
$ 1,546.11
Hyatt Regency Chicago

1 Queen Bed ·

Bed & Breakfast
Total
$ 1,558.14
Hyatt Regency Chicago

Habitación 2 Camas Dobles - Vista Ciudad ·

Room Only
Total
$ 1,565.75
Hyatt Regency Chicago

Standard Rate / 2 Queen Deluxe - WPB20 ·

Room Only
Total
$ 1,583.55
Hyatt Regency Chicago

Double City View Two Queen Beds ·

Room Only
Package Rate
Total
$ 1,587.34
Hyatt Regency Chicago

Doble Vistas A La Ciudad Cama King Size ·

Room Only
Total
$ 1,589.76
Hyatt Regency Chicago

Standard Rate / 1 King City View - WPB15 ·

Room Only
Total
$ 1,591.60
Hyatt Regency Chicago

Standard Rate / 1 K City View Acc T - WPB15 ·

Room Only
Total
$ 1,591.60
Hyatt Regency Chicago

1 King Bed Ada Shower ·

Bed & Breakfast
Total
$ 1,600.28
Hyatt Regency Chicago

1 King Bed ·

Bed & Breakfast
Total
$ 1,600.28
Hyatt Regency Chicago

1 King Bed Ada Tub ·

Bed & Breakfast
Total
$ 1,600.28
Hyatt Regency Chicago

2 Queen Beds Lake View Premium ·

Room Only
Total
$ 1,603.94
Hyatt Regency Chicago

Doble Cama Queen Size ·

Bed & Breakfast
Total
$ 1,605.24
Hyatt Regency Chicago

Double Accessible-two Queen Beds ·

Room Only
Total
$ 1,605.80
Hyatt Regency Chicago

Habitación, 2 Camas De Matrimonio, Vistas Al Lago ·

Room Only
Total
$ 1,635.31
Hyatt Regency Chicago

Standard Rate / 2 Queen City View - WPB15 ·

Room Only
Total
$ 1,637.01
Hyatt Regency Chicago

2 Queen Beds Ada Tub ·

Bed & Breakfast
Total
$ 1,642.33
Hyatt Regency Chicago

2 Queen Beds ·

Bed & Breakfast
Total
$ 1,642.33
Hyatt Regency Chicago

Doble Cama King Size ·

Bed & Breakfast
Total
$ 1,648.51
Hyatt Regency Chicago

Doble Premium Cama Queen Size ·

Room Only
Total
$ 1,652.45
Hyatt Regency Chicago

Double Premium With Views ·

Room Only
Package Rate
Total
$ 1,675.48
Hyatt Regency Chicago

Standard Rate / 2 Queen Deluxe - WPB15 ·

Room Only
Total
$ 1,682.50
Hyatt Regency Chicago

1 King Bed High Floor ·

Bed & Breakfast
Total
$ 1,684.46
Hyatt Regency Chicago

Doble Dos Camas Queen Size ·

Bed & Breakfast
Total
$ 1,691.93
Hyatt Regency Chicago

Queen Room ·

Bed & Breakfast
Total
$ 1,701.79
Hyatt Regency Chicago

Double Premium ·

Room Only
Package Rate
Total
$ 1,719.55
Hyatt Regency Chicago

Habitación, 1 Cama De Matrimonio ·

Bed & Breakfast
Total
$ 1,721.14
Hyatt Regency Chicago

Doble Premium Con Vistas ·

Room Only
Total
$ 1,726.08
Hyatt Regency Chicago

2 Double Beds High Floor ·

Bed & Breakfast
Total
$ 1,726.60
Hyatt Regency Chicago

Standard Rate / 1 King Lake View - WPB15 ·

Room Only
Total
$ 1,727.99
Hyatt Regency Chicago

Accessible King Room With Tub ·

Bed & Breakfast
Total
$ 1,738.80
Hyatt Regency Chicago

King Room ·

Bed & Breakfast
Total
$ 1,738.80
Hyatt Regency Chicago

Habitación, 1 Cama De Matrimonio Grande, Accesible Para Personas Con Discapacidad (shower) ·

Bed & Breakfast
Total
$ 1,767.64
Hyatt Regency Chicago

1 King Bed City View ·

Bed & Breakfast
Total
$ 1,768.74
Hyatt Regency Chicago

Doble Premium ·

Room Only
Total
$ 1,771.46
Hyatt Regency Chicago

Standard Rate / 2 Queen Lake View - WPB15 ·

Room Only
Total
$ 1,773.49
Hyatt Regency Chicago

Room Run Of House ·

Room Only
Total
$ 1,778.64
Hyatt Regency Chicago

Doble Standard ·

Bed & Breakfast
Total
$ 1,778.71
Hyatt Regency Chicago

Two Queen Room ·

Bed & Breakfast
Total
$ 1,784.56
Hyatt Regency Chicago

Suite Junior ·

Room Only
Total
$ 1,803.03
Hyatt Regency Chicago

2 Queen Beds City View ·

Bed & Breakfast
Total
$ 1,810.79
Hyatt Regency Chicago

Habitación, 2 Camas De Matrimonio ·

Bed & Breakfast
Total
$ 1,814.03
Hyatt Regency Chicago

Habitación Vistas A La Ciudad Cama King Size ·

Bed & Breakfast
Total
$ 1,822.09
Hyatt Regency Chicago

River View Studio Suite ·

Room Only
Total
$ 1,831.80
Hyatt Regency Chicago

Double Or Twin Queen Size Bed ·

Room Only
Total
$ 1,837.90
Hyatt Regency Chicago

2 Queen Beds Deluxe ·

Bed & Breakfast
Total
$ 1,852.88
Hyatt Regency Chicago

Habitación, 1 Cama De Matrimonio Grande (high Floor) ·

Bed & Breakfast
Total
$ 1,860.50
Hyatt Regency Chicago

Junior Suite - Vista Río ·

Room Only
Total
$ 1,862.85
Hyatt Regency Chicago

Doble Vistas A La Ciudad ·

Bed & Breakfast
Total
$ 1,865.40
Hyatt Regency Chicago

Junior Suite ·

Room Only
Total
$ 1,870.40
Hyatt Regency Chicago

Suite Vistas Al RÍo ·

Room Only
Total
$ 1,887.18
Hyatt Regency Chicago

Junior Suite Standard ·

Room Only
Package Rate
Total
$ 1,895.94
Hyatt Regency Chicago

Doble Deluxe Dos Camas Queen Size ·

Bed & Breakfast
Total
$ 1,908.78
Hyatt Regency Chicago

King Room With City View ·

Bed & Breakfast
Total
$ 1,921.76
Hyatt Regency Chicago

2 Queen Beds Lake View Premium ·

Bed & Breakfast
Total
$ 1,937.15
Hyatt Regency Chicago

Habitación, 1 Cama De Matrimonio Grande, Vistas A La Ciudad ·

Bed & Breakfast
Total
$ 1,953.48
Hyatt Regency Chicago

Habitación, 1 Cama De Matrimonio Grande, Accesible Para Personas Con Discapacidad (city View) ·

Bed & Breakfast
Total
$ 1,953.48
Hyatt Regency Chicago

Standard Rate / Junior Suite - WPB15 ·

Room Only
Total
$ 1,955.36
Hyatt Regency Chicago

Two Queen Room With City View ·

Bed & Breakfast
Total
$ 1,967.53
Hyatt Regency Chicago

Doble Premium Cama Queen Size ·

Bed & Breakfast
Total
$ 1,995.63
Hyatt Regency Chicago

Habitación, 2 Camas De Matrimonio, Vistas A La Ciudad ·

Bed & Breakfast
Total
$ 1,999.84
Hyatt Regency Chicago

Double Accessible King Size Bed ·

Bed & Breakfast
Package Rate
Total
$ 2,010.61
Hyatt Regency Chicago

Double King Size Bed ·

Bed & Breakfast
Package Rate
Total
$ 2,010.61
Hyatt Regency Chicago

Deluxe Two Queen Room ·

Bed & Breakfast
Total
$ 2,013.29
Hyatt Regency Chicago

Habitación Deluxe, 2 Camas De Matrimonio ·

Bed & Breakfast
Total
$ 2,046.24
Hyatt Regency Chicago

River View Studio Suite ·

Bed & Breakfast
Total
$ 2,105.61
Hyatt Regency Chicago

Habitación, 2 Camas De Matrimonio, Vistas Al Lago ·

Bed & Breakfast
Total
$ 2,137.84
Hyatt Regency Chicago

Junior Suite River View ·

Room Only
Total
$ 2,147.75
Hyatt Regency Chicago

Suite Vistas Al RÍo ·

Bed & Breakfast
Total
$ 2,169.21
Hyatt Regency Chicago

Double Two Double Beds ·

Bed & Breakfast
Package Rate
Total
$ 2,169.28
Hyatt Regency Chicago

Habitación Deluxe ·

Bed & Breakfast
Total
$ 2,186.99
Hyatt Regency Chicago

Room Run Of House ·

Bed & Breakfast
Total
$ 2,193.55
Hyatt Regency Chicago

Double Accessible With Views ·

Bed & Breakfast
Package Rate
Total
$ 2,222.25
Hyatt Regency Chicago

Double City View King Bed ·

Bed & Breakfast
Package Rate
Total
$ 2,222.25
Hyatt Regency Chicago

Double Or Twin Queen Size Bed ·

Bed & Breakfast
Total
$ 2,252.93
Hyatt Regency Chicago

Double City View Two Queen Beds ·

Bed & Breakfast
Package Rate
Total
$ 2,275.14
Hyatt Regency Chicago

Doble Accesible Con Vistas ·

Bed & Breakfast
Total
$ 2,289.35
Hyatt Regency Chicago

Doble Vistas A La Ciudad Cama King Size ·

Bed & Breakfast
Total
$ 2,289.35
Hyatt Regency Chicago

Junior Suite ·

Bed & Breakfast
Total
$ 2,299.68
Hyatt Regency Chicago

Room Lake View ·

Room Only
Total
$ 2,312.18
Hyatt Regency Chicago

Junior Suite Vistas Al RÍo ·

Room Only
Total
$ 2,316.59
Hyatt Regency Chicago

Standard Rate / Riverview Suite - WPB15 ·

Room Only
Total
$ 2,319.13
Hyatt Regency Chicago

Double Accessible-two Queen Beds ·

Bed & Breakfast
Total
$ 2,348.41
Hyatt Regency Chicago

Double Premium With Views ·

Bed & Breakfast
Package Rate
Total
$ 2,380.91
Hyatt Regency Chicago

Suite Deluxe (millennium Suite) ·

Room Only
Total
$ 2,398.13
Hyatt Regency Chicago

Double Premium ·

Bed & Breakfast
Package Rate
Total
$ 2,433.90
Hyatt Regency Chicago

Junior Suite River View ·

Bed & Breakfast
Total
$ 2,442.49
Hyatt Regency Chicago

Doble Premium Con Vistas ·

Bed & Breakfast
Total
$ 2,452.81
Hyatt Regency Chicago

Suite Junior ·

Bed & Breakfast
Total
$ 2,477.90
Hyatt Regency Chicago

Doble Premium ·

Bed & Breakfast
Total
$ 2,507.38
Hyatt Regency Chicago

Junior Suite Standard ·

Bed & Breakfast
Package Rate
Total
$ 2,564.51
Hyatt Regency Chicago

Suite Deluxe ·

Room Only
Total
$ 2,629.65
Hyatt Regency Chicago

Room Lake View ·

Bed & Breakfast
Total
$ 2,727.20
Hyatt Regency Chicago

Standard Rate / Skyline Junior Suite - WPB15 ·

Room Only
Total
$ 2,773.88
Hyatt Regency Chicago

Skyline Suite ·

Room Only
Total
$ 2,808.73
Hyatt Regency Chicago

Skyline Suite ·

Bed & Breakfast
Total
$ 2,863.59
Hyatt Regency Chicago

Suite Standard ·

Room Only
Total
$ 2,893.23
Hyatt Regency Chicago

Junior Suite Vistas Al RÍo ·

Bed & Breakfast
Total
$ 3,161.46
Hyatt Regency Chicago

Millennium Suite ·

Room Only
Package Rate
Total
$ 3,174.58
Hyatt Regency Chicago

Standard Rate / Millennium Suite - WPB15 ·

Room Only
Total
$ 3,274.10
Hyatt Regency Chicago

Millennium Suite ·

Bed & Breakfast
Total
$ 3,326.88
Hyatt Regency Chicago

Suite City View One Bedroom ·

Room Only
Package Rate
Total
$ 32,231.08
Hyatt Regency Chicago

Standard Rate / Speciality Suite - WPB15 ·

Room Only
Total
$ 33,241.03
Hyatt Regency Chicago

Speciality Suite ·

Room Only
Total
$ 33,659.21
Hyatt Regency Chicago

Suite City View One Bedroom ·

Bed & Breakfast
Package Rate
Total
$ 39,047.68

Overall

Wonderful
4.5
2861 reviews
5
4216
4
3364
3
1470
2
599
1
398

Customers Review

Location 5
Cleanliness 4.6
Comfort 4.4
Neighborhood 4.7
Amenities 4.4
Condition 4.5
Recomendation 80.6%
“The staff was EXCELLENT! They were always readily available to assist with any and every issue. They were very accommodating to the needs of their guests. The view facing the river is lovely. There's a bar and restaurant on site. And the Riverwalk is a short walk from the hotel, which presents a lovely scenic route.”
— Kika Morgan
“This hotel is poorly run and not well maintained. We reserved, and paid for in advance, two rooms on the Hyatt website at the beginning of May. At the end of May when we checked in, neither of the room types that we had booked were available because the hotel staff was “unaware that certain floors needed maintenance” when the online reservations were made. Instead we were given two rooms of different types, one of which was a significant downgrade in room type and quality from what had been booked online. These rooms also had maintenance issues. Two of the three corner moldings in my room were gone and just the glue remained (photo). Indeed, halfway through our four night stay, an unexpected plumbing problem elsewhere in the building required me to change rooms so they could shut off the water. At least in the new room, all the corner moldings were still glued on. In the rooms and hallways, scuff marks on the walls were distinctly noticeable (photo). Past the lobby, the hotel had a shabby feel and look to it. It must have been quite nice – once. The attitude of the hotel management to the downgrade in the type of the other room was indifference. The couple in that room were offered no compensation either during their stay or afterward for receiving a lower quality room than we had paid for. I can only recommend that you check out the many other fine hotels in downtown Chicago.”
— Robert Wickesberg

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