“A pesar de la pandemia por COVID 19 y no estar disponible algunos restaurantes los camareros nos dieron excelente servicio con sus excepciones, aunque deben poner más diversión como toboganes para adultos etc.”

“As I said my hotel room phone was not working and i was not going to assume from the first day that i was going to have days of this nightmare. You all should of stated that or have told me when I placed this order over the phone. The beach was filty and unattened to and i almost drowned. There was no one around in the day time and no life guard in sight. This is really heartbreaking because i literally lost my job and i just wanted to have a relaixng b day trip. I didnot tell the hotel but i have been to DR in the past and i dont speak spanish but i understand Spanish well enough. This hotel is extremely unprofessional and discriminatestheir guests. I felt my life was at risk due to the cult like efforts from staff,after being possibly poisoned from the liquor, no working telephone, not having anyone fix my room door lock etc!! I left feeling harassed from staff with constant nasty remarks about me due to my race and that i would never want anyone to experience. Jetblue needs to do yourself a favor and do not continue to work with this resort or company. I will make sure to take legal matters as well as posting my honest experience and reviewing this resort on various sites if this cannot be resolved.Website false advertising: Attached you will see the photos stating the entertainment options and room details which was a complete lie. There was no sort of consistent entertainment being held at the hotel; no water sports, no disco, golf, sports, water sports etc no anything. Now in regards to the jetbluevacation advertisement also complete false advertising. I paid for a junior suite room and it was nasty. There were dusty old sheets, the drinks were hot and dusty in the fridge that didnot work. see pictures attached. The biggest misleading thing ever was that it stated that there was a shower/tub combo. I have a rare condition in which i need a bath. I was told there would be one when i called prior to getting there but when i arrived no room had a bath. Noel the manager said the had renovated all the rooms and that what was online was different now at the resort. Then the bathroom had no door and i was told by a woman that yes it did. We literally went back in forth and she insisted it did. This is completely false advertising. i had room service come 2 out of 5 times. no working phone, no daily minibar service, no in-room butler, semi-private pool, no bathrobes and slippers we actually had to take them from the first room out of the 3 rooms we had to change to. Also you will see again it says separate bath tube and shower which was a lie, no pillow menu, no coffee maker, no whirlpool bath etc just a complete lie, no working ac in the 2 out of the 3 rooms just a mess. We didn't receive our complimentary massage, nor guaranteed room upgrade, nor spa wet area. Instead, every time a new issue occurred they would say well see if we can upgrade but it would be $200 each night by the 5th night they finally changed my room but they were supposed to do that regardless. I didn't get any resort credit of $600 neither.Time share: Every single hour of each day we were there we were cornered by either Willy, Noel, King or the young lady but I cant recall her name. She was the worst she literally begged me and my partner and harassed us for days asking for us to come to this special breakfast that we would get $70 credit to use. First off we were supposed to automatically get $600 in credit and secondly i am not stupid. They all disguised this time timeshare meeting as a special breakfast that they wanted us to attend since we had so much bad experiences. I am just happy that i was not dumb enough to go. It literally felt like a cult and it was so odd because they all dressed differently there was not a consistent uniform. After she broke down and got upset that we would not go she stopped talking to us and stopped helping us around the resort. She literally begged us to come so misleadingly and unprofessional.”