Hotel Le Royal Lyon-MGallery
20 Place Bellecour, Near Bellecour Square, Lyon, 69002, France
Rating
4.5
Travelers Choice
2021
Price Level
$$
Rooms
72
Pets
Yes
01
Jun
Hotel Le Royal Lyon-MGallery, Lyon
Hotel Le Royal Lyon-MGallery
The only 5* hotel in Bellecour Square, Le Royal Lyon MGallery is located between the Rhône and Saône in the heart of the Lyon peninsula. This charming boutique hotel offers 72 rooms including 10 suites combining tradition and modernity. The restaurant "L'Institut", Côté Cuisine, Côté Bellecour and the Gourmets Cooking School are all places that invite you to discover the culinary and tableware arts.
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Overall
Wonderful
4.5
826 reviews
5
873
4
598
3
211
2
86
1
31
Customers Review
Value 4.3
Location 4.8
Cleanliness 4.6
Comfort 4.4
Neighborhood 4.8
Amenities 4.3
Condition 4.3
Quality 5
Recomendation 91.2%
“Horrible establishment.
The hotel itself is a 5 star boutique hotel cramped into a good location on Lyon’s main square. Given that it was 5 stars, we expected excellent service and rooms which was not the case. The receptionist DIDNT speak English. Luckily we were able to communicate with my broken high school French. She was very slow and the whole process took 30 minutes. She also “accidentally” made us prepay. When we asked to see the room, she told us we had to pay for the room first. When the manager overheard and confronted her she said it was an “accident”. The room was not ready for check in until 4pm even though we were told check in is at 3pm. We were without a room for 4 hours. After long travel coming from Zurich this was a very bad welcome, especially given that the hotel was empty.
The hotel itself is small, dark run down and and cramped with no lobby. Despite extra late check in at 4pm, the room was still not cleaned properly and some trash from previous guests was leftover. This is unheard of not even in motels. The rollaway bed for a third child was a $100 surcharge, and had a very thin mattress. She was not able to sleep that night. The air conditioning does not go under 18*C and BARELY BLOWS. This was extremely unpleasant given the heat wave in France this week. They offered us to change rooms, we had been too tired.
If you wish to have a comfortable and pleasant sleep, avoid this establishment.”
— Levon Alyanakian (Levon's Travel's)
“Excellent hotel and excellent helpful service! Always a pleasure staying here! Delicious breakfast, excellent valet service, excellent location and excellent communication. Not quite 5 star but it does not matter as it is an excellent boutique hotel and everything one could expect in hospitality experience”
— Pawel Gawron
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