Cet hôtel jouit d'un emplacement stratégique près des sites touristiques les plus connus, dont Qoricancha, le temple du Soleil et de la place principale traditionnelle qu'est la Plaza de Armas. Compter 10 min en taxi pour rejoindre l'aéroport et 5 min à pied pour la gare de Puno.Rénové en 2009, l'hôtel répond désormais aux standards contemporains pour garantir le bien-être des clients les plus exigeants. Gracieusement meublé et décoré, il présente de beaux éléments typiques de la région. Les 70 chambres offrent toutes des installations modernes et donnent sur la ville ou les montagnes. L'établissement comprend un service de réception/check-out ouvert 24h/24, un coffre-fort, un bureau de change, un local à bagages, un ascenseur, un café, un bar et un restaurant. Les clients d'affaires apprécieront tout particulièrement les espaces de conférence. Un accès Internet/WiFi, un service de blanchisserie et un room service sont également proposés.Toutes les chambres incluent une ligne téléphonique directe, la télévision par câble/satellite, un accès Internet, un coffre-fort, le chauffage à réglage individuel et un balcon ou une terrasse. Leurs salles de bain sont pourvues d'une douche, d'une baignoire et d'un sèche-cheveux. Les chambres disposent de lits doubles ou king-size.Un buffet continental est servi tous les matins pour le petit-déjeuner. Le dîner et le déjeuner sont présentés à la carte. Un menu est également proposé pour le dîner.
Disclaimer: The image shown is for illustrative purposes only and may not represent the actual hotel room. The room layout, furniture, amenities, and view may vary depending on the availability and location of the hotel.
“Amazing stay! The staff do everything to make your stay comfortable and pleasant. They packed my breakfast at 3 am since I had to head out at 4am. And the location is very convenient. I would definitely stay here when I visit Cusco again.”
— R. Sindhu
“What a great find! Just spent three nights here with my brother. The staff is the real reason for 5 stars, they are incredible. Kind, accommodating, quick to help with anything at all, and very Covid-safety conscience. We were craving an American style grilled cheese sandwich one night, called downstairs and asked if they had one on the menu (they don’t)—but the staff looked up how to make it! It was delicious! The staff even let us come hang out in the lobby a few days after checking out when we were back in Cusco waiting for a flight. Just all around great service. Plus the hotel is really close to the historic district. So happy we found the Sonesta.”
— Emory Cook
Customers review
Overall Wonderful, 4.6
Value 4.7
Localisation 4.3
Cleanliness 4.8
Comfort 4.5
Neighborhood 4.4
Amenities 4.5
Condition 4.6
Recomendation 87.3%
Ma Pin
oct. 09, 2021
5
O hotel é muito bom. As camas são grandes e confortáveis e o quarto isola bem os barulhos da cidade. A equipe é sempre solicita e todos os serviços são bem executados. O buffet de café da manhã é bem variado com opções fitness e sem glúten. Eles ainda guardam as malas para os viajantes que vão passar uma noite em Machu Picchu e voltam depois para o hotel. Fica a uns 10min andando da Plaza Mayor onde estão os principais pontos turísticos.
Franck Sparta
oct. 09, 2021
3
Excelente acomodações com otimo atendimento, mas na net falava que tinha estacionamento,por isso 3 estrelas
Laurivaldo Gomes Dos Santos
oct. 09, 2021
4
Hotel bem localizado em frente ao mercado de artesanato. Quartos amplos e confortáveis. Ótimo restaurante e café da manhã
Fabricio Lorenzo
oct. 09, 2021
5
Hotel com ótima estrutura de quarto e banheiro. Profissionais muito bem treinados, principalmente na recepção. Ajudaram com as malas na chegada e saída (deixamos parte delas no hotel para passar uma noite em Águas Calientes). Ficamos com um ótimo quarto com vista para a cidade. A funcionária do guichê de informações foi ótima, prestou toda a informação necessária pra visitar Machu Picchu. Café da manhã completo, o melhor do período que estivemos no Peru.
Francisco Pardo
oct. 09, 2021
5
Un muy buen hotel por calidad y precio. El personal es muy amable y habitaciones muy cómodas, recomiendo las suites.
Domy Alpiste
oct. 09, 2021
5
Segunda vez q me hospedó en este hermoso hotel a1 su atención de todo su personal muy buena y con todos sus protocolos se bioseguridad
Adalee Carrick
oct. 02, 2021
5
Great location, service and rooms! Seriously, for the price you could not possibly do better! Book the breakfast! AMAZING!
Jordyn Ross
oct. 02, 2021
2
How the hotel is ran and staff is really good, they will definitely go above and beyond for the guests to feel comfortable and assisted. - Although, after returning to Cusco from MP we stayed in an Airbnb instead for 1/3 of the nightly price of Sonesta hotel. After that I didn’t feel the price to value was good for our stay.For two nights it was $135 USD total - the hotel isn’t nice enough for this standard pricing and I’ve stayed in many many places in Peru for the month we were there.I found that the Airbnb we stayed in was of much higher cleanliness and modern standards that it made our time at Sonesta hotel feel more like an overnight motel with a classy staff. Their nightly price was $25 and had wayyy higher standards than this hotel.The rooms are definitely not as nice as in person, the rooms they display must be their suites but even then, in reality I can’t imagine how much nicer they were than the room we got. Don’t be fooled. The carpets are super murky and felt dirty, the shower tubs have a bunch of paint chips and the shower design doesn’t make sense, so when you showeredwater poured out on the bathroom floor.The hotel breakfast is also not included in the stays, it is $16 USD/ per person. If it was included I would have felt price to value was closer to fair but unfortunately that was not the case. For the price they charge they should include that for the guests in comparison to quality of other stays in Cusco.All in all, I would recommend looking at Airbnb’s in Cusco before booking a hotel stay here. The Airbnb we got was impeccably clean, modern, larger room, nicer shower, and a third the cost of this hotel. I would recommend they upgrade the flooring and showers and include breakfast because personally for the price it felt like any old hotel but the staff were super classy. Price to value is just not there.
R Velasquez
oct. 02, 2021
5
Amazing service and very welcoming.
Wilder Bedoya
oct. 02, 2021
5
Excelentes ambientes, muy buena atención al publico
Mary Puente
sept. 18, 2021
5
Muy buena atención, todos las personas atentas y serviciales.La habitación muy amplia, la cama super cómoda, toallas limpias y la limpieza de la habitación también.Tiene servicio de atención a la habitación y además tiene un restaurante en el mismo hotel. La comida muy agradable y los precios no son altos.
Tom Gregory
sept. 09, 2021
5
Beautiful hotel, very clean, great service. Restaurant has a great selection of delicious food. Would highly recommend.
Mario Ibáñez
sept. 09, 2021
5
Buena ubicación, buena relación precio calidad
Alvaro Vasquez
sept. 09, 2021
5
Muy bueno, con todas las comodidades y el trato super familiar.
Cesar Augusto Ttito Hurtado
sept. 09, 2021
5
Acogedor,trato amable del personal,limpio. Excelente servicio.
Arslan Burki
sept. 06, 2021
5
I usually don’t write reviews but i do travel a lot and coming across such a hotel with friendly staff to amazing rooms and a delicious scrumptious healthy breakfast (live omelets and ceviche!) is very rare. This is more than my expectations and the staff go above and beyond to make customers happy and provide assistance for anything. And to top it all the rates are very economical.
Julio Samillán
août 09, 2021
5
Buen servicio, amable atención del personal, quienes se esmeran en hacerte sentir bien y atender tus necesidades. El desayuno buffet es generoso y variado, y la comida en el restaurante muy buena.
Emory Cook
juil. 20, 2021
5
What a great find! Just spent three nights here with my brother. The staff is the real reason for 5 stars, they are incredible. Kind, accommodating, quick to help with anything at all, and very Covid-safety conscience. We were craving an American style grilled cheese sandwich one night, called downstairs and asked if they had one on the menu (they don’t)—but the staff looked up how to make it! It was delicious! The staff even let us come hang out in the lobby a few days after checking out when we were back in Cusco waiting for a flight. Just all around great service. Plus the hotel is really close to the historic district. So happy we found the Sonesta.
Crypto Crackhead
juil. 09, 2021
5
Great hotel !!! Room was immaculate, fantastic breakfast. Staff could not have been more helpful.. location was also perfect.. Would definitely stay again on my next trip!!
R. Sindhu
juil. 06, 2021
5
Amazing stay! The staff do everything to make your stay comfortable and pleasant. They packed my breakfast at 3 am since I had to head out at 4am. And the location is very convenient. I would definitely stay here when I visit Cusco again.
Thiago Stacanelli
juin 09, 2021
5
Melhor hotel em Cusco no geral! Preço justo, café da manhã maravilhoso, quarto super confortável e perto do centro histórico.
Daniela Redemske
oct. 09, 2020
1
Fui enviada para o sonesta cusco por causa de um voo cancelado da latam. Me foi informado no aeroporto que a acomodação abrangia ceia, café da manhã e almoço, onde eu poderia ficar até o horário do voo remarcado (18 horas do dia seguinte) já que estava com pessoa adoentada. Chegando no hotel fui atendida pela recepcionista rosana que negou as informações e recusou-se a contatar a latam me dizendo que deveria deixar o hotel às 10 horas. Expliquei o que a latam havia me passado e a recepcionista foi arrogante ao afirmar que o check out era as 10 horas. Tudo isso às 23 horas, depois de horas no aeroporto em função do cancelamento do voo. Em decorrência do péssimo atendimento, este hotel somente deve ter clientes em razão dos cancelamentos de voo que a latam envia.
Flamarion
oct. 09, 2020
3
Única lamentação seria a ducha do banheiro faz muito ruído e é difícil tomar banho sem ir água para fora.
Sidney Tome
oct. 09, 2020
5
Muito confortavel com ótima estrutura de atendimento e café da manhã.
Sebastiaan Nijland
avril 25, 2020
5
Our stay here during the Covid 19 crisis was as good as could be expected. The service was tremendous throughout, even during the unexpectedly long stay. We hope to come back one day in better times! Stay safe all!
Zachary Herman
mars 06, 2020
5
This is a beautiful hotel. The entire staff was very friendly. Many spoke English, especially at the check in counter. The breakfast buffet was awesome. What a spread! Would definitely stay again and highly recommend!
Jalijah Rowley
févr. 01, 2020
5
Amazing staff, clean rooms, beautiful views and great amenities. Could not ask for a better experience. Top notch hotel!!
Bhargav Vadlamani
janv. 25, 2020
5
Fantastic hotel. The place, the people, the food. 10/10. I am recommending this hotel to ANYONE who tells me they are going to Cusco. We just completed a swiss trip. The staff are so friendly, Switzerland should be ashamed.Swiss could learn customer service from Peru. Wooooow~
Joe Sabogal
janv. 04, 2020
4
Small, clean, very well located. Comfortable bed. Delicious breakfast. Friendly and helpful staff.
Wyoming403
Great Place to Stay in Cusco!
5
Excellent location on main street just a few blocks from main plaza with shops, restaurants and historical sites close by. Food at hotel was very good for both breakfast and dinner, with native...
TBH81
Highly recommend
5
I would definately recommend this hotel. Clean, spacious and comfortable rooms, friendly staff, ok restaurant with fair prices and far the best breakfast on our entire trip through 4 states of South...
Travelinlite2015
Highly recommend!
5
Viator (Viajes Pacificos) picks you up at this hotel. Staff is incredibly helpful to do whatever will make your trip perfect! Breakfast bar is the best Iâve seen even compared with US hotels!! Small...
GenevaJenn
Just about as perfect as you could ask for!
5
This hotel location, service, and comfort was excellent! This hotel was selected for us by our tour company and they knew exactly what they were doing!
We could easily walk down the main street to...
Cesar P
First class hotel in Cusco!
5
We spent a week in this hotel as base for our first visit to Cusco and surrounding areas. It is absolutely fantastic!! From the location, the building, the room, the food, the service, I absolutely...
Footprints763604
This hotel is amazing, awesome!!! I strongly recommend to stay this hotel
5
Super clean, Hospitality was awesome, Staffs were kind (in particular, special thanks to 'Ramiro' who had served us so well and made our stay so comfortable)
I would definitely recommend this hotel...