“Booked a spa day here with my wife. Glad we didn't arrive too early as very little to do. Lovely greeting at the front door to be directed to the spa downstairs. Arrived downstairs to fill in forms for our massages later. Given towels but no robes or slippers, which I would have expected for a spa day, especially when massages were included. Very clean changing rooms and walked into the spa to see a sign stating to shower before entering the spa, sauna and steam room. 'there is no sauna' we discovered after searching and then asking. The pool was small but lovely and warm. It was actually warmer than the jacuzzi! The jucuzzi we had to ask the staff to turn the heating up multiple times. The steam room had no steam and again staff had to be asked to fix. Really not what I expected from a spa day after travelling from Swansea to Birmingham for a spa day! Thought we were in good hands with a Marriott but apparently not. Not much to do for a few hours while we waited for our massages, which were excellent. Thank you Jasmine for our massages, so relaxing and professional. On the whole very disappointing experience and we left straight after the massages due to lack of working facilities. After speaking to regulars at the spa, they said that the facilities are often not working and they always have to speak to staff to get things working. They only go there because its quiet in the spa and gym, which probably says a lot about the place.”

“I hardly stay in hotels but with the price the rooms went for, I was expecting a certain standard. The location of the hotel is great, easy to walk to city centre and all that. The reception was a nice place, it went with the money I paid for. The room was really spacious. It had a safe, iron and an ironing board amgost the usual things. It unfortunately didn't have a kettle with cups and tea bags. It's interesting to see a review saying they had. The bathroom was also huge and beautiful. The building is antique and it is all nice but my room didn't have a window I could open. During the night it was hot and there was no way of cooling it down even though my thermostat was off. To some people, it wouldn't be a problem but for me it was. Also, my table lamp was not working. Having done a few budget hotels, I felt they would be on top of their game. I loved the gym. It was small but it had the things needed in my opinion. Also enjoyed the swimming pool. I unfortunately didn't eat there so I cannot comment on the food. Would I come again? I'm honestly not sure, I feel I've had better experiences at a cheaper price.”