“Hotel aconchegante e quartos sempre muito limpo e organizado! Tudo funcionando perfeitamente! Minha estadia aconteceu em fevereiro de 2017. Por ser um hotel pequeno ele é bem tranquilo não há barulho, fica a 2 minutos da praia principal é uns 15 minutos do aeroporto, inclusive da para ir a pé se suas malas forem de rodinhas até porque você segue sempre a beira mar, e que mar é este. O restaurante deste hotel é muito bom, a noite sempre tem um cardápio muito variado, o café da manha é mais simples mas mesmo por isso não deixa de ser bom. Almoço o cardápio se repete um pouco mais mas mesmo assim tudo é preparado para ser bom. Toda equipe é muito hospitaleiro e gentil, fazem de tudo para entender as suas necessidades. Uma grande vantagem é muito fácil agendar almoço e janta em outros hotéis da rede na recepção deste hotel por ter um número menor de hóspedes. Saindo deste hotel á esquerda á pé mesmo em uma caminhada de 5 minutos está o Decameron Aquarium se quiser só desfrutar dos snacks e bebidas não há necessidade de reserva, é só ir e está tudo certo. Para visitar o clube de praia que fica de um outro lado da ilha alugamos uma scooter, fizemos a reserva na recepção e foi só alegria. Então pra nós particularmente os dias que passamos neste hotel foi super agradável e inesquecível, depois mudamos para outro hotel da rede o Decameron Isleño, que já está há um patamar acima mais isto é uma outra avaliação. Decameron Los Defines está próximo de tudo,super recomendo. Importante não há praia com areia neste hotel, existe um tipo de piscina natural mais há muita alga e na maioria das vezes está bem suja á água por ali. Mas isso não foi inconveniente pois a praia está a poucos passos dali!”

“Unfortunately this is a seriously low quality hotel which is marketed as high end, "all inclusive" resort. The below is not nit-picking or from an annoyed customer, it is a description of the hotel. I hope others do not have to have their money taken from them for such a low quality product.We are a relatively well travelled couple and this is the only hotel we actually left. The island of San Andreas is much more expensive versus other locations in Colombia and the Decameron Group certainly take advantage of this fact.This is a hotel that was priced at 5-star rates but at best it is a cheap, roadside motel. Even if it was priced where this standard should be, it would be still be at the low end in terms of quality for a roadside motel.The package we bought was "all inclusive" which is very misleading. First the restaurant food is very bad, we had to return the only two meals we had - something as experienced travellers we have never done before. Getting access to other properties on the island in the group was made incredibly difficult and Wifi was not included. We refused to have our evening meal at the hotel restaurant and it took quite a lot of pushing to get the hotel to allow us eat at another Decameron restaurant (something that is technically "included" in the package but very difficult to actually access).The room was unclean and falling apart. The ceiling tiles in many places were either falling inward/gapped and unclean. The bathroom/shower was worse than any hostel I have staged in when backpacking. The shower controls very loose onto the wall, the shower curtain/barrier was dirty and it was clear no maintenance was done on the room in many years.The rooms are also extremely noisy (something I did read about in other one-star reviews). The hotel is in the centre of the small town so a degree of noise is acceptable but everything can be heard. Loud music from the café across the street, cars, people basically anything from the street. The room doors (which were very insecure) faced onto the pool areas and it provided no privacy or noise barrier.The only positive I can give was that the staff were nice. Nothing more and certainly not what would be considered 5-star luxury. They did get us a room in another Decameron hotel (Mar Azul, which was considerable better though this very average) which was the single positive take away from our stay.The hotel also had no facilities with the exception of a very unremarkable pool which itself did not look appealing. Tourist information was terrible and we had to ensure we were at reception at exact times to event speak to some one about tours. We did book one from the hotel which turned out to be a terrible rip off to visit the two most common islands for the beaches (we later found out these tours generally are either free from other Decameron hotels or half price if booked elsewhere).I assume there are many fake reviews about this hotel given it actually rates okay (we searched about it before staying and reviews were mixed but tended to be either 1 star or 5 star which always rings alarm bells for me). The one star reviews I can absolutely assure you are accurate and real.Avoid staying here. We paid about £120 pounds a night which is insane. If I had paid £20 a night I would have written the same review.”