Luxury Hotel in the Heart of Marrakech: Sofitel Marrakech Lounge & Spa

Kate

Apr 02, 2020

3

I stayed at the Sofitel in 2019. The rooms are good and quite comfortable. We had a balcony overlooking the back which was quite nice. My favourite things about this hotel is the breakfast (although staff can be rude) and swimming pool. I don't like the manners of the reception staff. Sometimes a little too much staring and then sudden comments in their own language. They are also not very helpful and we instead asked other guests for things like directions. I posted 2 postcards at the hotel reception. They never made it to the destination. 3 stars for bed, breakfast and location. Loss of 2 stars for rude behaviour, and not posting my mail.

VMZ

Mar 16, 2020

2

We stayed at the Sofitel Hotel in Marrakech - the hotel is lovely and the amenities such as the swimming pool is a welcome break from the intense Moroccan heat of summer. My complaint with this hotel is the male staff that exhibit bizarre behaviour that is completely opposite to the female staff who are always professional, courteous, welcoming and helpful. Several occasions when approaching the front desk to ask a direction or for a specific service such as car rentals availability etc. they keep you waiting while they are tapping away on their mobile phones and sharing a joke amongst each other. I saw one woman get upset as they made her wait so long. This happened us several times. There seems to be this attitude that they are too good for their jobs and find it beneath them to actually do the job they are paid to do. When you ask a question or disturb them, they get visibly annoyed and twice I had to ask a particular member of staff to help an elderly man with his bags and who was clearly was struggling. In the dining room the same type of behaviour with the male staff refusing to answer questions or suddenly forgetting they spoke English when they previously had. The final most disturbing part of this is mail - I gave them 4 postcards (with enough postage) over a matter of 3 days to post - none of these made it back to the UK. My friends at various times also gave postcards to post, none of these made it either, my wife before leaving handed over several postcards and none of them made it back. I believe they were throwing away the postcards and couldn’t be bothered to mail them such was their disdain for their guests. To the hotel Sofitel corporate management - I strongly suggest you remove your reception staff and give the jobs to the women. They clearly do a much better job than their male counterparts. I would not stay here again and in future when visiting Marrakech will stay elsewhere.

Zack Dans la pampa

Feb 06, 2020

3

Quality is very unequal!! Great rooms but very bad pool food, with even a single bruschetta for 20 Euros..! Still great cocktails at the bar (not pool) and excellent food at L'Orangeraie restaurant. Service is sometimes excellent and sometimes they just don't care about delivering but still ask you 20 times per minute if everything is fine.. which it is not! And sometimes they give you wrong info on late check-out and show you the customer waiting for your room, telling you its your fault. Massage is great but is very borderline in terms of "is it getting a bit pro here?!" when you are touched in the wrong places.. But the hotel is nice and service can be nice as well.. unequal!

fatima aichi

Jan 18, 2020

5

This place really understands the human body and pressure points. And there really is nothing better than someone that listens to what you came in for and works on it. The wonderful lady "Mouna" at the Spa was able to quickly ascertain what was causing the pain and gives me tailored massage to exactly what I wanted. She was warm, caring, professional, talented and knowledgeable. Amazing with Magic hands! The BEST Massage ever I enjoyed during my stay . Great staff Keep up the good.

Rene G

Jan 03, 2020

1

Absolutely Terrible Arrival: they put our bags on the ground in the driveway. No cart and right in the way of traffic where it was left until I went in and forced one of the 4 other bellmen who were doing nothing to get a cart. Check in: in perfect English he said “if you don’t speak French I won’t check you in” and true to his word he made us leave and go somewhere else. Where despite being after 3pm we waited 2 hours for a room. Service: it’s true if you don’t speak French they literally won’t serve you. Stand in line for a crepe and they will serve the person behind you. Not you. Need a coffee and ask in broken French and they won’t serve you either. Room: dark, dated, many things broken (including the shower) and is that blood on the carpet? I’ve traveled with Accor hotels for over 9 years. At least 6-8 weeks a year for work in their hotels. This is the last time I stay in their hotels...

AmaanH

Poor quality- very disappointed.

1

Checked in today after a long journey and I'm regretting booking the hotel. The rooms are not in great condition for a five star hotel, carpet burn marks, and in general do not have the feel of a...

757ghizlaner

Beautiful hotel and staff

5

Since our first visit a few years ago, we come back every year because the location, hotel grounds and staff are so lovely. The breakfast team especially the lovely Ibtissam with her exquisite baking...

Lahlounabil

Holiday

5

We had a very plasent stay, excellent breakfast espacially the pasteries . Very clean room and service, i was afraid of the weather but the airconditionner in the room was very effective wonderful...

Sofitel Marrakech Lounge & Spa, Marrakech

Sofitel Marrakech Lounge & Spa

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