Experience Luxury at NH Collection Madrid Gran Vía

NH Collection Madrid Gran Vía

Gran Via 21, Near Gran Via Street, Madrid, 28013, Spain

Rating

4.6

Travelers Choice

2021

Price Level

Rooms

Pets

Yes

May

NH Collection Madrid Gran Vía, Madrid

NH Collection Madrid Gran Vía

Price & Availability

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Overall

Wonderful

4.6

372 reviews

280

Customers Review

Cleanliness 4.7

Comfort 4.5

Neighborhood 4.7

Amenities 4.5

Condition 4.7

Recomendation 88%

“Maravilhoso”

— Marcos Lima

“Pessoal simpático, hotel co Óptimas condições. Os colaboradores falam inglês para além do espanhol. E o hotel tem um rooftop bar com vista para a emblemática Gran via.Servem desde cafés, chás, vinho e óptimos gins tónicos. Também para quem não é fã de álcool dispõem de sumos e uns aperitivos de frutos secos e gomas para os mais novos.É um spot muito bom para ver o pôr do sol.”

— Patrícia Trindade

Overall Wonderful, 4.6

Cleanliness 4.7

Comfort 4.5

Neighborhood 4.7

Amenities 4.5

Condition 4.7

Recomendation 88%

Bayerisches Bier

Jun 03, 2022

Best place in town!!! Location, Service, breakfast, Rooftopbar, Rooms and view - everything was perfekt!!!

Joanna Sanchez

May 23, 2022

Do not stay at this hotel! We had such high expectations as it was very centrally located and looked beautiful. We made reservations directly through the hotel and selected the "Pay at the hotel" option due to covid concerns. Unfortunately, our flights were cancelled and we never made it to Madrid. However, the hotel still charged me and refused to even give me a partial refund. After much back and fourth they asked for supporting documents to look into my case. Then after giving them boarding passes, confirmation numbers, etc. they still stated that I didn't have a valid excuse to cancel my reservation and refused to give me my money back despite never having stayed at this hotel for something completely out of our control. This hotel may be beautiful but lacks empathy, respect, and genuine customer service for it's guests. Please do not give them your business and book your stay elsewhere.

Stephen Lopez

May 10, 2022

Highly recommend if you want to stay in city center with quick access to the metro. This hotel is close to a ton of shopping, dining, and attractions like Plaza Mayor (10 min walk). We walked almost everywhere except for a few places that were only a 15 min metro ride. The room was very high quality with an amazing shower and has everything you need. One callout: There is a pretty popular rooftop bar/restaurant that sometimes has a line outside the hotel, but there is a dedicated elevator for guests so we never ran into any issues. We also didn’t have any issues with noise.

Pablo Carbone

May 05, 2022

Gracias a todo el equipo de NHC Gran Vía por brindaron una Experiencia Memorable. En especial Eduardo e Iva de Front e Isabel y Yoandi quienes nos brindaron un excelente servicio en el Desayuno. Tuvieron un detalle hermoso para mi pareja que cumplia años y nos sorprendieron. Sin dudas volvería mil veces.

Jody Crilly

May 05, 2022

Me encanta este hotel, ubicación, servicio todo impecable.además de las mejores almohadas!!hermosa ducha de lluvia.volveremos

Ana Bernal

Apr 05, 2022

Hemos esperado 2h para subir a la terraza, después de subir habían un montón de mesas libres. El personal bastante antipático, la terraza está muy bien pero por la espera y el personal hacen una experiencia espantosa.

Angel Bueno

Apr 05, 2022

Un gran hotel en el centro de Madrid, se encuentra en gran vía, habitaciones modernas y amplias, limpias, los desayunos una pasada, se puede tomar unas copas de noche con unas vistas de todo madrid, todo el personal muy amable, la única cosa y es por decir algo, un ascensor y que hay que esperar mucho para subir o bajar. Pero repetiremos a este hotel cuando volvamos a Madrid ☺️

BSan

Apr 05, 2022

La ubicación excelente, las instalaciones muy limpias cuidadas y con gusto. El personal muy profesional, atento, amable, sin duda lo mejor del hotel, hicieron nuestra estancia muy agradable. El desayuno y la cena en el Picalagartos más que recomendable. Para repetir!!! Hotel de referencia para nuestras escapadas a Madrid. Recomiendo las habitaciones con vistas a la gran Vía sin duda un espectáculo. Gracias nuestros 4 días en familia estuvieron genial!!!

Derek Scholl

Mar 05, 2022

Great hotel but service could improve. They don't bring deliveries up to room and take key card out of light switch to punish guests for leaving it in

Texenery Garcia

Mar 05, 2022

El hotel es espectacular, tiene todo lo necesario, destacar la terraza picalagartos el atendimiento y los cócteles increíbles, destacar el atendimiento de Cristofer en la terraza yEugine en el bar restaurante, muy amables y atentos, te alegran la estancia! Volveremos sin duda

Tony H

Mar 05, 2022

Location is very convenient. Room is clean and comfortable. Great breakfast.

Patrícia Trindade

Feb 11, 2022

Pessoal simpático, hotel co Óptimas condições. Os colaboradores falam inglês para além do espanhol. E o hotel tem um rooftop bar com vista para a emblemática Gran via.Servem desde cafés, chás, vinho e óptimos gins tónicos. Também para quem não é fã de álcool dispõem de sumos e uns aperitivos de frutos secos e gomas para os mais novos.É um spot muito bom para ver o pôr do sol.

Cesar Augusto Sued

Feb 11, 2022

Excelente. Hotel de primeira. Custo benefício nota 10. LocalizaçãoTOP. vale a pena ir no rooftop

Marcos Lima

Feb 11, 2022

Maravilhoso

Adna souza

Feb 11, 2022

Maravilhoso!!!!

Ariobar Lima Pontes

Feb 11, 2022

Excelente hotel, equipe muito amável e prestativa.

Claudia Nigri

Feb 11, 2022

A equipe do hotel é muito boa é simpática!!! Do lado de todas as lojas e vários pontos turísticos..gostei bastante

Roberto Baracchini

Feb 11, 2022

Ótimo hotel. Serviço de primeira, muito bem localizado.

Jose Francisco Sevilla Rigo

Feb 04, 2022

Muy bien situado. Con unas vistas espectaculares de la Gran Vía. Personal muy amable y profesional.

Keurtje NL

Jan 26, 2022

We went to the rooftop bar for a drink but most hosts (as well the host downstairs as on the roof) were very unfriendly. We could'nt sit next to the view or a fireplace while a lot of tables were free. Also we had to wait so long to order that we went to the bar ourselves to order. We saw more people complain about this as well who were waiting for 30 minutes already. The cocktails did'nt taste like they suppose to. So although the view is nice I would never go there again because of the bad service.

Drew Fincher

Jan 11, 2022

Bom hotel no centro de Madrid. Era fácil andar pela cidade. Os funcionários foram super simpáticos e prestativos. Definitivamente recomendo incluindo café da manhã. Estava uma delícia. Os quartos são elegantes e modernos e têm tudo o que você precisa. Se você reservar camas de solteiro, elas serão um pouco menores do que as que vivemos na Europa; no entanto, eles dormiram muito bem. Além disso, esperávamos que fosse alto, considerando a localização, mas os quartos eram muito bem insonorizados.

Mateo Estrada Rodriguez

Jan 11, 2022

Nos hemos hospedado 2 veces en el hotel y muy bien servicio nos recibieron con champagne y macarrones gracias NH Madrid GRAN VÍA

Drew Fincher

Dec 31, 2021

Nice hotel in the center of Madrid. It was easy to walk around the city. The staff were super friendly and helpful. Definitely recommend including breakfast. It was delicious. The rooms are sleek and modern and have everything you need. If you book twin beds, they are a little smaller then what we have experienced in Europe; however they slept great. Also, we expected it to be loud, considering the location, but the rooms were very well soundproofed.

Michelle Lee

Dec 14, 2021

Clean, great views, and central location. Can be quite busy just outside the hotel and lots of noise (if you’re a light sleeper) from crosswalk sounds but it’s expected based on the location. Hotel staff is amazing!

Romi Cintioni

Dec 11, 2021

La terraza es ideal para tomar algo y disfrutar las vistas. Además estos días de frío te facilitan una manta para abrigarte 😜

Jsh

Dec 11, 2021

Excelente ubicación, las habitaciones limpias y amplias. Cenamos en Picalagartos con vistas inmejorables el desayuno espectacular. Tienen la opción de subir a la terraza, excelenteambiente y una vista preciosa

Rodolfo García V.

Dec 11, 2021

Subimos a la terraza a tomar una copa. 12€ cada gin-tonic.Lo peor, el frío. No estaban puestas las estufas, la gente con el abrigo puesto hasta arriba, con mantitas por encima...Una buena vista, solo desde algún punto en concreto y de pie.Los camareros muy atentos.

Laura Rivera

Nov 25, 2021

The room was gorgeous, great city views. The check in process was a bit hectic (very small lobby) but service was top notch. The only downside I found was that there was no gym.

Mikel Blanco Del Rio

Nov 11, 2021

La ubicación inmejorable, además con parada de metro en la puerta.El personal del hotel amable, colaborador y sumamente eficaz.La habitación, 506 espectacular. Buenas vistas y muy acogedora.El desayuno en la planta 8 maravilloso.Puedo decir sin duda que probablemente sea el mejor NH Collection en el que he estado.Un saludo.

Martín Osuna

Oct 11, 2021

Uno de los mejores hoteles en pleno centro de Madrid y con boca de metro a muy pocos pasos. La Junior Suite #406 en esquina con vista a la Gran Vía tiene vistas espectaculares. Nos ha encantado el hotel y sobre todo el personal. El desayuno es fantástico y muy recomendable.

Cristóbal Rivas

Oct 11, 2021

Nice hotel in one of the main corners of madrid. Excelent views of the Gran Via and its buzzing sidewalks, the majestic building rooftops and the beautiful skies.

Dodo

Sep 11, 2021

The hotel is well located and stylishly furnished to a high standard. The reception was also friendly and efficient. However, the windows are very poorly insulated, so you can hardly sleep, especially on weekends when people are partying on Gran Via. In addition, there is the traffic, the honking cars and the audible traffic light signals, which rob you of sleep. In this respect, this hotel cannot compete with others in the NH Collection chain.

Ur gard

Sep 05, 2021

We have been staying in this hotel for the past couple of years and it's now our favorite whenever we visit Madrid. Not only it's perfectly situated, but the service and staff are amazing. They were immensely professional, helpful, attentive and supportive prior and during our stay. An excellent hotel experience to match an excellent visit in excellent Madrid.

Alizea Group

Aug 11, 2021

Amazing ♥️♥️ primera vez que llevó a mi esposo a madrid. Ha quedado encantado con ganas de volver. El servicio del hotel ha sido muy bueno pero ciertas cosas yo mejoraría hice la reservación por una vista a la gran vía con cama grande y nos dieron dos pequeñitas, y luego el chico me dice que si la tiene pero con cargo adicional de 30 € más 😕 encuentro que pueden cuidar de esos detalles. Del resto siempre todos muy sonrientes y amables en el servicio de la habitación. Sin duda volveré pronto a mi cuidad. 🇪🇸

Nikki P

Jun 11, 2021

Rooms are great. We called to switch rooms to have a bigger bed and they were so kind to accommodate us. As guests of the hotel you have priority to go the the rooftop bar and it’s a hot spot. Really great place for drinks and best view of Madrid.

Alinardo Tasty

Mar 22, 2020

Clean, top located, very friendly personal, rooms could be a big bigger though.

Full Moon Mr

Feb 29, 2020

Clean and cool room we had a balcony with a nice view of Gran Via.

Jousef OJ

Feb 22, 2020

Very good location ,friendly staff ,relaxing and clean hotel ,room with nice balcony. Great sky bar.

Olivier Guilmain

Feb 19, 2020

Why did I gave a bad rating ? So yes it’s a great hotel but sorry the prices and service are really bad. I ask a room without breakfast and they put the breakfast and refuse to remove it, then the price of the room was not the same each day and each person of the group had different prices..

Phuong Nguyen

Nov 13, 2019

We loved the service and overall settings. Three factors didn't make it 5*: Pricey compared to most other in area. We paid for 3 person room, but ended up got 2-person room with one extra bed put in last minute; there is barely room to walk. Some construction is still going on in the area.

Shay Levi

Dec 10, 2015

The view from the roof is awesome, the service is great and not so pricy.

BK U

Dec 01, 2015

Decent hotel in the heart of the city. Location is really great.

Suzanne Nobel

Sep 20, 2015

I would like to commend Leo that works at the front desk, who assisted me, even though I did not stay there. He's an amazing person and deserves a promotion

Rami Nassar

Feb 18, 2015

“Great location, clean and value” Me & my wife have stayed in this hotel for 4 days while visiting Madrid. This hotel has a great location in the most and active street in Madrid (Gran Via) and close by all tourist attractive places, metro and tourist bus stop. breakfast was average, staff were fine as well. In general we enjoyed our stay there. Room Tip: Rooms in street side. while it has a balcony, you'll enjoy to set there early in the morning

Luke Davis

Nov 15, 2013

stayed in this hotel for 5 days during December. The location was perfect, in that it was in close proximity to bars, clubs, restaurants. It is also situated close to a metro stop. I found the staff friendly and helpful. I would consider it a small hotel, but was perfect for a short city break. I would stay there again and would recommend it to others.

CMA1905

Beautiful hotel, but let down by breakfast

What amazing views from the top of the hotel, but was majorly let down by the breakfast. For a 5* hotel you expect more. We paid 28Euros for breakfast, to have a collection of bland and dried out...

smherrer

Amazing hotel!!! Will go back for sure!!

We often go to NH Collection Hotels because they are excellent, but this stay at the Gran Via Hotel exceeded all of our expectations. The hotel and the rooms are beautifully decorated, offer amazing...

SPAINDOCTOR

Clean

I went to see the terrace But arrived to early Staff was helpful Checking all was clean Hotel is making sure people feel safe After 152 countries and writing a lot I would choose this hotel...

sh0ruqb

Always a pleasure to say at NH hotels

This is my second stay at NH collection Madrid gran via. I love this hotel. Itâs very comfortable and clean. The staff are super friendly. They have a lovely rooftop and the location canât be any...

rmujicam

Gorgeous views!

We visited Madrid as a layover in our vacation for 3 nights, and this hotel was perfect for that. The location is amazing, half a block from Gran Via metro station, everything in Madrid Centro is...

Ghadeer2014

Superior room with a âgenerousâ breakfast

Arrival & checking in: I arrived with 2 pieces of luggage. The foyer on the ground floor was small and there was a queue for checking in. I had to transfer my luggage to the 8th floor, to do the...

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