First time here for a work trip. 1/5 stars as staff was nice, and the view of the beach was breathtaking. Pro and Cons below, but try this location based on your own judgment. Pro: - Different bridges to go to the beach which was nice. - Staff was quite friendly and greeted most of the time. - Something different is that the TV has names personalized and everything can be done on the TV.🖥 - Has all the necessities needed to stay like shampoo/conditioner/bath gel/soap/dental kits. - This place is nice for kids, but I can see kids getting bored here very fast. - They had a great movie threate which was nice to see. - Many different events every night, such as karaoke nigh/ etc. 🎤 - The club does look nice and is decent. - The entrance for non star class and star class is significantly different.. Cons/Not great experience: - Only 1 coffee location.☕️ - Not enough restaurants or variety for a week stay. - Room service food is not good enough for a 4-star resort. - They only have currency change sometimes for smaller bills, best to change before arriving.💶 - The room was missing a lot from the bathroom, and during the first night, calling for housekeeping/front desk took too long to arrive and answer the call. - The massage / fast drive / arcade are all additional cost.... -Ping Pong table ball and racket need to be upgraded. It has chips on the ball and doesn't work great. 🏓 - Food is hit or miss. Sometimes food is good sometimes it isn't. For example, the burger joint first time was great, really good, second time not. Though their fries are good.🍟 - Not close to any other resorts or downtown area. It's about 1 hour from the airport. My opinion could find better. Hope this helps someone on their search.

Probably the worst service we’ve ever had. The staff spend more time hanging out in cabanas than servicing guests. Broken glass is pretty typical…daily and left on the ground. Housekeeping? Good luck getting them to clean your room. Order alcohol drinks for your room…they can’t, ask for a water at the spa…sorry, make dinner reservations and buy a bottle…45min for the bottle then 1.5hrs before our cold food came, get a cabana…more than 45min for the bottle to show up. Kids club? My kids cried when we tried to take them back. They said the staff we not nice and wouldn’t let them do anything. Order a nexus car…cross your fingers they show up. The best part is they talk down to you like you’re bothering them and for $4500??? There are SO many better resorts for the money. The only positive is the grounds and rooms are nice and as advertised.

The staff at the hotel was amazing. Especially David our butler and our waiter Samuel. The room was cleaned to perfection every time. The food was amazing. The only restaurant there I would skip is the steak house, not greatest service and no one knows what medium rare is. The kids area was separate which I was thankful for as I wanted quiet while at the pool area. If I did bring my kids they would have gone nuts for the waterslides. The grounds were clean and bathrooms regularly cleaned. I'm definitely going back with the kids next time.

Went the first week of August 2022 & had the best time. The resort itself is huge but we never felt crowded or as if there were too many people. The restaurants were very good. We had a large group (between 7-11) each night & received great service. We had star class Jr suites which were very nice. Not sure if they differ from other rooms but were nice. We each brought damp rid bags to hang in the room due to the climate being humid & after the first day it helped a lot. Each suite has a butler. Mine wasn't so great but one of the other ones who had 2 rooms in our group took care of all of us. He was great! I read other people saying the front desk people were rude but that was not our experience at all. They were very nice & helpful. Not sure what people expect from them but my encounter was great each time I went to them. Also, someone mentioned not enough food in the restaurants but when we asked for suggestions their answer was to get both things we were asking about. Again, I think people get what they give. Maybe try being nicer & remember you are in a different country. I got room service once while I was there. It was quite good also. It came fast & was warm/cold where it was supposed to be. Idk, I think people should visit this resort because my experience was great. And yes, I travel enough to know. Enjoy!

We had a blast last week! The only issues we had was it took a while to check in, the room service brought order only half way correct and didn't bring food on time. But overall enjoyed all of the food, pools and music! The beach access was very nice as well. We are Indian, Hibachi and the steak restaurant for dinner and they were all great. The buffet was great as well. Lots to do for the family. We also booked two excursions during our stay and they were awesome!

Me gustó mucho la infraestructura pero le falta mucho servicio, es tan grande que se olvidan de la atención al cliente, la comida deja mucho que desear esta pensado mas en el extranjero así que carece de sabor en fin en cuanto a instalaciones, bellísimas y hay lugar para todo tipo de ocasión

Star class is totally worth it. But- the riders who are the people responsible for booking restaurant reservations etc are managing 20 families or more so their service isn’t great! For example- we asked for a bottle of vodka on our first night as our bottle of choice and we never got it. We asked four times and were told it would be delivered and it never was. But the star class pool is fantastic!! Elias is the best server there so be sure to ask for him. Victor at the sunset steak house is a gem so ask for him. The rooms were always cleaned daily and everyone on the resort was lovely. The food was great. I recommend though that they make the two other Adults Only restaurants open to the whole resort because there were families unable to get to the restaurants they wanted as there are so many people at this resort. On the beach more servers are needed as well. But otherwise I wonderful vacation. We will be back next year and hopefully all these kinks will be worked out- especially better attention with regards to star class!

Férias de primavera em março de 2022. O resort estava cheio. O maior problema é este resort está SOB PESSOAL. Pagamos extra pela classe estrela. NÃO VALE A PENA. É melhor ir barato e depois dar gorjeta para conseguir o que deseja. A/C não funcionou no nosso quarto. Tudo parece úmido no quarto. A classe Star tem um mordomo, eles usam o Whatsapp para se comunicar. Eu tive que arrancar dentes para conseguir as coisas que nos prometeram com a classe estrela. Especialmente para conseguir reservas nos restaurantes, me disseram que poderia ser feito se demos uma gorjeta de US$ 20. Foi-nos dito que havia um código de vestimenta em certos restaurantes, não há. O único código de vestimenta é que você precisa ter uma máscara facial para entrar em qualquer restaurante. Existem várias piscinas, se você não acordar cedo para reservar cadeiras é mais difícil encontrar várias umas das outras. O buffet oferece as melhores opções de comida, pois foi preparado na hora e foi mais rápido. Os restaurantes normalmente tinham uma espera de 1 a 2 horas e basicamente todos ofereciam a mesma comida. As bebidas alcoólicas parecem ser diluídas, a menos que você beba cerveja ou vinho.

Minha primeira resenha de todos os tempos. Já estive em muitos resorts. Eu gostaria de poder dar uma ótima revisão. Reservamos um quarto Star Class com vista para o mar, quando chegamos, ele nos mostrou nosso quarto no mapa em sua mesa. Eu disse que é vista para o mar? Ele disse que não, desculpe, não temos quartos com vista para o mar disponíveis no momento. O que??!!! Então, depois de cerca de uma hora e meia de espera, eles acabaram nos dando um quarto aquático (fiquei feliz com isso) Chegamos em um domingo, achamos difícil entrar nos restaurantes todas as noites. Era férias de primavera tão ocupado. Na quinta-feira fomos ao escritório da classe estrela e perguntamos se poderíamos fazer uma reserva para um restaurante. Ela perguntou quem era nosso assistente pessoal? O que!!?? Não tínhamos assistente pessoal. Ela estava arrependida, deveríamos ter recebido um quando chegamos. Agora a semana está quase acabando.. Na nossa última noite, voltamos para o nosso quarto e a cama estava arrumada com um chocolate. Primeira vez. (realmente não me importo com isso, mas isso deveria acontecer a semana toda) Gostei mais do restaurante italiano e da churrascaria. E o karaokê no bar de esportes foi divertido. Talvez seja só eu, mas... minha caneca de café no meu quarto foi a mesma caneca toda a semana. Eu coloquei uma marca de caneta na parte inferior dele. Eu mesmo lavei antes de usá-lo, mas apenas um aviso para você. Não está devidamente lavado e só Deus sabe qual pano eles usam para limpá-lo.

Este foi um bom lugar para uma semana de férias. Todo o resort é lindo e há muitas plantas e animais selvagens em todo o local. A equipe estava trabalhando muito para manter todos satisfeitos e manter o resort limpo e arrumado. Os restaurantes serviram ótima comida, nem tudo foi incrível, mas geralmente atendeu às minhas expectativas. Eu amei a praia, a comida e bebidas com tudo incluído e a academia. Os shows noturnos eram sempre impressionantes e divertidos de assistir. Os músicos fizeram com que parecesse uma verdadeira experiência mexicana. Como canadense, o clima quente e ensolarado foi uma fuga incrível. Ótimo lugar para ficar com a família nas férias!

Spring break March 2022.The resort was full.The biggest problem is this resort is UNDER STAFFED.We paid extra for star class.NOT WORTH IT.You are better off to go cheap and then tip to get what you want.A/C didn't work in our room. Everything feels damp in the room. Star class has a butler, they use Whatsapp to communicate.I had to pull teeth to get the things that we were promised with star class.Especially to get reservations at the restaurants, I wastold it could be done it we tipped $20. We were told there was a dress code at certain restaurants, there is not.The only dress code is that you have to have a face mask to get into any restaurant.There are several pools, if you don't get up early to reserve chairs it is harder to find several by each other.The buffet offered the best food choices as it was cooked to order and it was quicker. The restaurants typically had a 1 to 2 hour wait and basically all offered all the same food. Alcohol beverages are appeared to be watered down unless you drink beer or wine.

A mediocre experience at best.Our 5 days stay at this resort was a sprinkle of pleasant and lots of disappointment. Here’s the good, bad, and ugly on this resort: The good: - nice and new, well groomed resort - good quality of food and beveragesThe bad: - Official photos are few for a reason. Suites are really narrow hotel rooms, just long enough to add a sleeper sofa. Walk-in pool if you pay the extra for it is as narrow as a fountain. - unlike other all- inclusive resorts in Cancun, they don’t include any alcohol in the rooms. That’s an extra $40 or more per bottle. - the butler service advertised in the Star Class category is useless. They dint have any ability to do anything beyond what you can do in a quick call. Meaningful perks like helping you get the coveted pool chair or beach chair as out of their reach. - it’s rules of the jungle when it comes to pool and beach chairs reservations. Many people leave towels and objects (shoe, spray can, etc.) overnight to reserve chairs. Many never show and the resort doesn’t do anything about that.The ugly: - perhaps most annoying at this report is the expectation for tipping wherever you go. This resort is a coin-operated machine and servers everywhere expect to be tipped for everything. You need to take a lot of cash and keep it on you all the time! - the AC in our room was humidifying the room instead of the opposite. Humidity was so bad that the beds felt soggy and our passports buckled! - this report is not designed for full occupancy. Food orderstook anywhere from 1 to in one instance two hours!Room service is not by better. Expect 45 mins to 1.5 hours wait. One order never arrived!

My first review ever. I have been to many resorts. I wish I could give a great review. We booked a Star Class ocean view room, when we checked in he showed us our room on the map on his desk. I said is that ocean view? He said no I'm sorry we don't have any ocean view rooms available right now. What??!!! So after about an hour and a half of waiting they ended up giving us a swim up room (I was happy with that) We arrived on a Sunday, we found it hard to get into the restaurants each night. It was spring break so very busy. On Thursday we went to the star class office and asked if we would be able to make a Reservation for a restaurant. She asked who our personal assistant was? What!!?? We didn't have a personal assistant. She was sorry, we should have been assigned one when we arrived. Now the week is almost over.. On our last night we got back to our room and the bed was turned down with a chocolate. First time. (don't really care about that but was this supposed to happen all week) I enjoyed the Italian restaurant and the steak house the most. And karaoke at the sports bar was fun. Maybe this is just me but...my coffee mug in my room was the same mug all week. I put a pen mark on the bottom of it. I washed it myself before using it but just a heads up for you. It's not properly washed and God knows which rag they use to clean it.

This was a pretty good place for a week long vacation. The whole resort looks beautiful and there are lots of cool plants and wildlife throughout the location. The staff there were working very hard to keep everybody satisfied and keep the resort clean and tidy. The restaurants served some great food, not everything was amazing, but generally it met my expectations. I loved the beach, the all-inclusive food and drinks and the gym. The nightly shows were always impressive and fun to watch. The musicians made it feel like a true Mexican experience. As a Canadian, the warm sunny weather was an amazing escape. Great place to stay with family for a vacation!

Diré en general esta bien! Pero hay demasiadas cosas por mejorar1.- hay una diferencia grande el trato a mexicanos que a extranjeros, creo que esto es lo peor… fuimos a un restaurante y nos comentaron que era con reservación y los de adelante no tenían reserva y los dejaron pasar y al seguir nosotros nos dijeron 2 horas de espera 😡 le reclamamos y total de flojera estar peleando…2.- check in, se tardaron media hora más en darnos habitación y la salida mega puntual.3.-nunca nos explicaron los términos del brazalete , ni horarios, ni reservas… tratamos como 2 horas en tratar de conseguir donde cenar antes de las 10 , porque según a esa hora cerraban todo.4.- NO ES TODO INCLUIDO Tienes que pagar extra por ciertas cosas, alberca de olas ….5.- nos dieron habilitación con 2 camas chicas , habíamos pedimos 1 cama grande, porque tenemos bebé ….aparte queríamos 2 habítaciones continuas , nos dieron en pisos diferentes.6.-las habitaciones están chicas parecen las de un motel.7.- creo que les falta personal

Terrible experiencia! No es un 5 estrellas en NADA. No es lo que muestra en las fotos. Lleve 50 personas a este hotel para mi boda y fue un desastre desde el Check in hasta el Check out (cobrando servicios que las personas no usaron). Yo era star class y solo el 4to día después de reclamar me asignaron un asistente. El peor restaurant es el braza grill, la carne quemada por fuera y cruda por dentro. En general la comida no es para nada buena. Y lo peor de todo son las organizadoras de bodas. Jamás me hubiese casado ahí si sabía que trabajaban ahí personas tan ineficientes.

IGNORE ANY BAD REVIEWS FOR THIS RESORT! My partner and I spent the last week of February here to celebrate my 30th birthday and we are STILL talking about it. This was maybe my fourth time visiting Cancun and my first time not staying in the Hotel Zone. The resort is far (40min) from the nightclubs and restaurants if that is the main reason for your trip, but the resort had so much to offer we never felt the need to leave and only spent one night off the resort. We stayed on the Adults Scene side which had more of a relaxed vibe. Most of the restaurants and entertainment are on the family side. Restaurants were amazing and offered options than I ever expected or that we could fit into our 7 day holiday - my favourite was East, my partner loved the Italian restaurant. Entertainment was amazing every night. 
After the shows ended, we’d head upstairs to the nightclub which was impressive for an all-inclusive resort. It was nice to be around such a lively environment and then sneak back to our relaxing room over on the Adults Scene side. The staff here is outstanding! Everyone works incredibly hard and the level of hospitality is 12/10. We never went thirsty or had to wait for anything, they were always three steps ahead of us. On my birthday they even decorated my room with balloons and roses which was such a lovely surprise! We are already talking about coming back with our family! Thank you Planet Hollywood for making our trip so memorable.

Meu marido e eu estávamos no Planet Hollywood Cancun há duas semanas. Eu tenho que começar dizendo, foi o melhor em todos os sentidos!!!!!! Escolhemos a “STAR CLASS” e valeu muito a pena o dinheiro que pagamos para ter essa classe de tratamento! Pelo que vivenciamos, eu diria que se você tem 20 ou 30 anos, provavelmente não se importaria de não ter a classe estrela. Para estar na piscina da classe Star, você precisa ficar na classe Star. Na piscina da classe Star, você verá pessoas com mais de 40 anos. Música fantástica que toca e muitas coisas super divertidas acontecendo todos os dias, mas não é tão selvagem e barulhento como o público mais jovem gosta, como no não-estrela. Não importa a idade que você tem, você vai ter o melhor momento da sua vida!!!!!! Nós fomos por oito dias sete noites. Mesmo crianças pequenas, que vimos tantos, estão tendo os momentos mais incríveis! Eles têm uma seção infantil inteira voltada para crianças pequenas e para cima, com toda uma área aquática do Jurassic Park, com tudo o que você poderia imaginar para eles se divertirem todos os dias! A partir do minuto em que entramos para o check-in, fomos tratados como estrelas de Hollywood! Karen, que foi quem nos registrou com nossas reservas, e foi tão acolhedora e excepcionalmente agradável! Enquanto estávamos sentados e arrumando tudo e colocando nossas pulseiras que é o que é usado para entrar no seu quarto, etc. (não é necessário nenhum cartão aqui para entrar no seu quarto, apenas o toque da sua pulseira, tão fantástico e inteligente) deliciosas bebidas foram trazidas para cada um de nós. Nossa bagagem foi levada para o nosso quarto para nós, e nosso agente pessoal de estrelas veio nos cumprimentar logo antes de terminarmos o check-in. necessário, de manhã à noite, não poderíamos ter pedido melhor. 🤩 Nos comunicamos pelo WhatsApp, e sempre recebemos uma resposta em até três minutos. Eles reservaram jantares para nós, e sempre tivemos um dos melhores lugares no restaurante, e fomos tratados como a realeza. A comida foi excelente, e a apresentação foi alucinante! (Eu sugiro se você realmente quer estar em um restaurante e em um determinado horário da noite para fazer a reserva com pelo menos dois dias de antecedência se possível) então quando você chegar lá, tente reservar a semana. O café da manhã todas as manhãs era esse enorme Buffet enorme, onde você podia comer dentro ou fora, toneladas e toneladas de mesas dentro e fora com guarda-sóis do lado de fora e cadeiras super confortáveis. Você poderia ter omeletes feitos para você com o que você escolher e eles são totalmente incríveis! EZEQUIEL foi quem nos fez nossas omeletes (estavam tão boas que comíamos todas as manhãs, basta escolher na sua frente o que você quiser lá dentro, ou ele poderia fazer qualquer tipo de ovo que você quiser.🤩 "Não agradeça o suficiente! Eu nem sei por onde começar depois disso, As panquecas eram de outro mundo, A torrada francesa foi a melhor que eu já comi, e continua e continua como a música! O gerente do buffet DAVID, fez o trabalho mais notável, desde a organização, aos protocolos de segurança, variedade de comida e apresentação, e garantindo que tudo corresse perfeitamente! 🤩 ANTONIO foi nosso servidor, optamos por sentar na mesma mesa todas as manhãs, ele trazia-nos o nosso café, servia-nos mimosas, etc. ele tinha um coração de ouro, e esperávamos vê-lo todas as manhãs! . o que mais precisássemos! Não podíamos agradecer o suficiente todos os dias por tudo o que ele fez por nós! e foram os garçons na piscina, continuamente durante todo o dia vindo até nós e perguntando se queremos beber ou comer alguma coisa! E deixe-me dizer-lhe que as bebidas eram FANTÁSTICAS!!!!! E a comida também! O entretenimento noturno foi ótimo! Para completar minha resenha, se você ler alguma negatividade de alguma resenha, não preste atenção! ! ! E lembre-se de ponta bem!!! 🤩😎🌟

O serviço é ótimo. Todos são muito prestativos e gentis. Quarto é muito bom. O parque aquático é incrível, as crianças adoraram. A única pequena desvantagem é a sua comida. Eu tentei todos os seus restaurantes e todos eles são medíocres. Embora seus restaurantes italianos e mexicanos fossem melhores do que outros restaurantes do resort. Ótimo para famílias com certeza

Para nada 5 estrellas, yo le daría 3, terrible servicio de habitación, se demoran 1 hora y media en traerte unos spaghettis fríos y un sándwich de muy mala calidad. En los restaurantes el tiempo de espera para comer es de 2 horas y medias, el buffet no es buena para nada la comida. Si pides un trago en una barra tienes que estar por lo menos 30 minutos para que te atiendan y así es cada vez que quieres tomar algo.Yo personalmente hablé con el supervisor y no me dio solución ninguna a estos problemas. Dicen que es todo incluido pero no es así. Terrible experiencia, nunca mas vuelvo. Desastrosas vacaciones

My husband and I were at Planet Hollywood Cancun two weeks ago. I have to start off by saying,it was THE BEST IN EVERY WAY!!!!!! We chose the “STAR CLASS” and it was absolutely worth The money that we paid to have this class of a treatment!From what we experienced, I would say that if you’re in your 20s or mid 30s, you probably wouldn’t mind not having the star class. In order to be at the star class pool, you have to be staying in Star class. At the Star class pool,you will see people mostly 40 and up. Fantastic music that plays, and lots of super fun stuff going on every day, but it’s not as wild and noisy like the younger crowd likes it, like at the non star. No matter what age you are, you’regoing to have the time of your life!!!!!! We went for eight days seven nights. Even young kids which we saw so many of we’re having the most incredible times! They have a whole kid section geared fortoddlers and up, with a whole Jurassic Park water area,with everything that you could possibly think of for them to have the time of their life Every day!From the minute we entered for checking in, we were treated like Hollywood stars!Karen who was the one that checked us in with our reservations, and was so welcoming and exceptionally nice!As we were sitting and getting everything in order and having our wrist bands put on which is what is used to enter your room, etc. ( no card needed here to enter your room, just the tap of your wristband, so fantastic and clever) delicious drinks were brought to each of us. Our luggage was taken to our room for us, and our personal star agent came to greet us right away just before we were done checking in. Our agents were Chris and Enif, Who throughout the entire week,were totally there for us for whatever we needed , from morning to night, we couldn’t have asked for a better. 🤩We communicated through WhatsApp, and always received a reply within three minutes. They booked dinner reservations for us, and we always had one of the best seats in the restaurant, and were treated like royalty. The food was outstanding, and the presentation was mind blowing! ( I would suggest if you really want to be in a restaurant and at a certain time in the evening to make the reservation at least two days in advance if possible) so when you get there, try to book the week. Breakfast every morning was this huge huge Buffet, where you could eat inside or out, tons and tons of tables inside and out with umbrellas outside, and super comfy chairs. You could have omelets made for you with whatever you choose and they are totally amazing! EZEQUIEL was the one that made us our omelets ( they were so good that we had them every morning, you just choose in front of you whatever you want in there, or he could just make you any kind of egg you want.🤩 we couldn’t thank him enough! I don’t even know where to begin after that, The pancakes were out of this world, The French toast was the best I ever had, and it just goes on and on and on like thesong! The manager for the buffet DAVID,did the most outstanding job, from organization, to safety protocols, variety of food and presentation, and making sure everything ran perfectly! 🤩 ANTONIO was our server, we chose to sit at the same table every morning, he would bring us our coffee, pour mimosas for us, etc. he had a heart of gold , and we lookedforward every morning to seeing him! After breakfast we would go to the pool, and MARCO, would prepare our towels for us, etc.whatever else we needed! We couldn’t thank him enough every day for all that he did for us! And then there were the servers at the pool, continuously throughout the day coming to us and asking if we want to drink or something to eat! And let me tell you the drinks were FANTASTIC !!!!! And so was the food! The Evening entertainment was great! To complete my review, if you read any negativity of any reviews,don’t pay attention to it!!! And remember to tip nicely!!! 🤩😎🌟

Service is great. Everyone is very helpful and kind. Room is pretty good. Water park is awesome, kids loved it. The only little downside is their food. I tried all of their restaurants and they are all mediocre. Although their Italian and Mexican restaurants were better than other restaurants in the resort. Great for families for sure

Tengo sentimientos encontrados, porque de alguna forma el hotel es bueno pero de otra es terrible.Al final me queda un mal sabor ya que desde el principio la habitación asignada no era la.que reservé, luego la calidad de la comida no pasa de aceptable pero lo que derramó el vaso fue la discriminación que sufrípor ser Latino y comunicarme en español.Como todo lugar nuevo hay detalles y algunos muy grandes que se pasan por alto.Al final la sensación es que los dólares de los latinos valen menos que los dólares de los estadounidenses o europeos

Hotel super entretenido. El staff trata de hacer actividades, que no participe mucha gente es otra cosa. El entretenimiento y la música muy orientado a gringos y canadienses y se olvidan de la música latina en México.... recuerden que también hay turistas latinos que extrañan eso. Se entiende porque la mayoría de los huéspedes debe ser extranjero pero también tienen un público cautivo que es latino y que deberían tratar de complacer en pequeños detalles. En general un hotel en que niños lo pasan genial con el río lento, toboganes, juegos, un simulador de surf, canchas etc.

What a vacation. The Staff were amazing. The restaurants were amazing. The lazy river was amazing. You truly won't need to leave the resort for anything. We took the swim up pool on the adult side and we're not disappointed. For the most part we had amazing guests beside us at all times. They have a lot of great nightly events and everything u need to spend your day. Make sure to visit the Indian restaurant and say hi to GILBERTO!!! HE IS THE BEST PERSON I HAVE MET SO FAR AND MADE US FEEL VERY SAFE. It is expensive but again that's expected seeing as you are Inna planet Hollywood in Cancun.Hope to see you all again.

O hotel é incrível! Tem restaurantes pra todos os gostos, e o entretenimento do hotel, pra um lugar fora do Brasil, até que é bem divertido. Os funcionários são super educados. A praia é o melhor de tudo na minha opinião... Divina! Minha única reclamação seria que pra época que eu fui (dezembro - quase o inverno deles) a água das piscinas é muito gelada, bem como os locais que têm ar condicionado. Gelado demais. Voltei doente. 😥 Eu voltaria numa época mais quente pra experimentar.

Hotel nuevo, increíble. Comida buena, buena atención y los cuartos excelentes. Las albercas de primer nivel y la playa perfecta. La zona StarClass es extra pero incluso sin eso el servicio no deja nada a deber. Todos los comentarios de que te discriminan por no hablar inglés son falsos, sí no hay muchos mexicanos pero en ningún momento te tratan mal por ello.

Super lugar, mega divertido

El hotel es bonito,la atención en general es muy buena en todas las albercas y restaurantes. Recomendable para niños y adultos. En el check in y check out fueron muy rápidos y amables.El sazón de la comida es buena, pero no llega a ser excelente salvo algunos platillos. Los puntos a mejorar es la temperatura del agua en el parque acuático para los niños ya que está muy fría, y la limpieza de las habitaciones no era precisamente la mejor, pero como las instalaciones son relativamente nuevas no se nota mucho cuando no hay una limpieza adecuada. En términos generales, el hotel si es recomendable y de mi parte si regresaría

El hotel super bonito habitaciones hermosas comida bufet como comida para perro austerisimoooo de bebidas en vd mala experiencia perdí 4 noches la vd me hubiera quedado en mi casa ,creo el cliente merece mucho más e estado en hoteles 2 estrellas y super bien atendidos

Excelente servicio, el lugar es super bonito, la atención al cliente es espectacular, las instalaciones siempre están limpias y la playa es muy bonita. Me encanto este lugar 100%recomendado

Este lugar es muy bonito, la atención al cliente es espectacular todas las instalaciones se encuentran en perfecto estado cada una de sus actividades es muy divertida la playa esta muy limpia y bonita me encanto

1.Evidente y descarado la diferencia del trato entre mexicanos y extranjeros. Nunca me había sentido tan discriminada en mi propio país! 2. No nos auxiliaron en bajar maletas ni nos acompañaron a nuestra habitación, nos perdimos en el trayecto. Nos dijeron que tenía costo extra la orientación y equipaje. 3. Nos salieron 2 arañas y 1 gusano en el baño 4. No es todo incluido, todo tiene costo extra. licores básicos como etiqueta negra tienes que pagar. No te llevan los snacks a la alberca, tienes que pagar. 5. Room service pésimo. Pedi desayuno y lo llevaron 70 min después, ya era hora de comida. Pedí club sándwich 2 veces y nunca llegó. 5. El hotel es enorme, mi habitación estaba a 10 minutos de los restaurantes y eso que era de "las mejores" 6. Yo me quedé en swim out, nos dijeron que era de las mejores habitaciones, después escuchamos que eso le dicen a todos. 7. Expuse mis quejas y no me quisieron reembolsar ni compensar, solo sus disculpas. 8. Conocimos a más gente y en realidad todos se quejaban de lo mismo. 9. En el área de adultos dejan estar a niños si esque pagas extra 10. No hay casi vegetación, pega mucho el sol y no hay palmeras o árboles que te hagan sentir más Agusto. 11. La comida si me gustó mucho, es lo único bueno 12. 2 arañas y 1 gusano en el bañoPara el precio que pagamos estoy esperando otro servicio completamente diferente que no recibí en este hotel y en otros de la misma categoría si he recibido. Me fui con mala sensación, y discriminada por ser mexicana. No regreso a este hotel. Planeaba quedarme una noche más pero decidimos irnos al hotel de enseguida catalonia en el que nos sentimos mucho más cómodos. La zona está lejos de Cancún

Pésimo servicio por parte del staff

De lo mejor que he vivido en experiencias ! De hospedaje

O hotel oferece uma ampla variedade de opções de entretenimento com a temática de Tinseltown. Inaugurado no início de 2021 na nova região de desenvolvimento da Costa Mujeres, tem vantagens e desvantagens de áreas turísticas crescentes. O plus é tudo recente. O menos é que nem tudo está pronto: estradas, roaming, estabelecimentos para onde pode ir a pé, falta de experiência de parte do pessoal, etc.O próprio hotel tem um grande potencial. Infelizmente, parece sofrer de graves problemas organizacionais. As informações não fluem adequadamente e a equipe está entusiasmada, mas nem sempre é útil. Por seu custo, seria de se esperar uma taxa de resposta positiva melhor do que aleatória. A administração não tem mecanismos para detectar e corrigir problemas, então eles se repetem e pioram em vez de serem resolvidos. A equipe parece não ter treinamento adequado, pois as respostas não são uniformes. Não apenas na forma, mas também no conteúdo. Você pode obter respostas diferentes para a mesma pergunta por pessoas diferentes, e você não quer situações aleatórias durante as férias ou eventos.Se alguém do hotel ler isso, sinta-se à vontade para entrar em contato comigo. Eu ficaria feliz em ajudar a corrigir essas deficiências.

The hotel offers a very broad range of entertainment options with a Tinseltown thematic. Opened in early 2021 in the new development region of Costa Mujeres, it has advantages and disadvantages of growing tourist areas. The plus is recent everything. The minus is that not everything is ready: roads, roaming, establishments you can walk to, lack of experience of some of the personnel, etc.The hotel itself has a great potential. Unfortunately, it seems to suffer from severe organizational problems. Information does not flow properly and staff is enthusiastic but not always helpful. For its cost, one would expect a positive response rate better than random. The administration lacks the mechanisms to detect and correct problems, so they repeat and get worse rather than get solved. Staff seems to lack proper training, as responses are not uniform. Not only in form, but also in content. You can get different answers to the same question by different people, and you do not want haphazard situations during vacations or events.If someone from the hotel reads this, feel free to contact me. I would be glad to help correct these deficiencies.

Un lugar de ensueño! Las instalaciones son de primer nivel, el ambiente es de relajación total muy familiar y agradable

Férias em 10/02/21. Diverti-me muito. 5 estrelas pelo motivo principal dos problemas resolvidos em tempo hábil. Eu tirei cena adulta que é um lado do resort. Há também classe de estrelas e família. Acredito que a época em que o ano e a pandemia tenham contribuído para a experiência. OK. Se você entrar pelo lado da família, será recebido com fanfarra. Estilo regular do lado adulto. Após 3 dias de viagem, recebi um questionário sobre minha experiência de estadia, isso foi por volta das 10h. Por volta das 19h, meu telefone foi iluminado por serviços de adivinhação para ajudar a tornar minha estadia melhor. Mais tarde naquela noite, meu quarto estava diferente do que eu deixei. Eu me apavorei totalmente e chamei a segurança para fazer um relatório. Fui informado mais tarde, que o serviço noturno entrou em meu quarto para preparar minha cama para a noite. Achei isso atencioso e hilário, pois não preciso desse serviço. Eu agradeci a eles. O lugar é enorme, com muitas atividades se você optar por permanecer no resort. Para as crianças é incrível. Adoro as piscinas individuais e nadar nas piscinas. A equipe é amigável e trabalha duro. Gostaria que um pouco mais de esforço fosse dedicado ao aprendizado de inglês, pois isso é uma grande parte do convidado. Alimentos e bebidas foi ótimo. Não tenho certeza se esforço suficiente é colocado em protocolos de pandemia, mas o teste é oferecido no composto. Americanos canadenses gratuitos pagos. Todos os funcionários usaram máscara o tempo todo. Convidado nem tanto. PS: Churrascaria é recomendada Obrigado planeta Hollywood pelas ótimas férias de aniversário.

O resort era lindo, embora o quarto tivesse um leve cheiro de mofo ao entrar, que todos os meus amigos reclamaram do mesmo cheiro. Também havia muitos mosquitos voadores difíceis de se livrar na sala. Nosso cofre saiu em um ponto e tivemos que chamar a manutenção para reiniciá-lo, o que foi muito chato porque nos atrasou para uma reserva! O quarto era lindo e o pessoal era muito bom! As piscinas também são ótimas! Alguns dos meus amigos reclamaram que gostariam de ter mais opções de comida e permaneceram abertos durante todo o dia.

O resort foi incrível, foi uma estadia rápida, mas eu definitivamente voltarei. É obrigatório fazer um upgrade para a classe de estrelas, Joel era meu mordomo e ele era incrível. Ele me manda mensagens todas as manhãs para ter certeza se eu preciso de alguma coisa e fez minha reserva para o jantar. Ótimo serviço 👏

Resort incrível com uma tonelada de coisas para fazer. O entretenimento noturno é um bônus que você ganha. Ótimos restaurantes, a qualidade e apresentação dos alimentos é 5/5. Eles definitivamente poderiam melhorar trabalhando nos cosméticos dos banheiros no quarto e também há um problema de aranhas nos quartos. Mas não muitos! O serviço de quarto foi novamente muito útil com as crianças, pois estão sempre com fome em horários estranhos. Em geral, ótimo lugar para férias em família.

Gostei da minha estadia no Planet Hollywood! Os quartos são ótimos, especialmente se você conseguir encontrar um quarto com piscina pessoal na varanda dos fundos. Existem muitos restaurantes à vista. Meus favoritos eram o hibachi / sushi place e o café da manhã de So Cal. A equipe é absolutamente adorável. Eles literalmente fazem tudo com um sorriso e são extremamente educados. As piscinas são relaxantes e as vistas são de tirar o fôlego. Eu definitivamente revisitaria. E isso tudo sem sair do resort.

The resort was beautiful although the room did have a slight mildew smell upon entering which all my friends as guest complained about the same smell. There were also so many flying gnats hard to get rid of in the room. Our Safe went out at one point and we had to call maintenanceto reset it which was very annoying because it made us late for a reservation! The room was beautiful and the staff was really nice! The pools are also great! A few of my friends complained they wish it was more food options and they stayed open all through out the day.

The resort was awesome, it was a quick stay but I will definitely be back. It's a must to upgrade to star class, Joel was my butler and he was awesome. He text me every morning to make sure if I need anything and made my dinner reservation. Great service 👏

Vacationed 02/10/21. I had an amazing time. 5 stars for the main reason of issues resolved in a timely fashion. I took adult scene which is a side of the resort. There is also star class and family. I believe the time if year and the pandemic played a part in the experience. Ok. If you enter from the family side you are welcomed with fanfare. Adult side regular style. 3 days into the trip I was given aquestionnaire on my stay experience, this was around 10am. By 7pm my phone was lit by guess services to help make my stay better. Later that night my room was different than I left it. I totally freaked out and called security to make a report. I was later informed, that night service entered my room to prepare my bed for the night. I thought it was both thoughtful and hilarious, as I have no need for that service. I thanked them. The place is huge with lots of activities if you choose to remain on the resort. For kids it is amazing. Love the individual pools and swim out pools. Staff is friendly and hard working. Wish a little more effort was put into learning English as that is a huge part of the guest. Food and drinks was great. Not sure if enough effort is put into pandemic protocols but the testing is offered on the compound. American free Canadian paid. All staff wore mask at all times. Guest not so much. PS: Steak house is recommended Thank you planet Hollywood for a great birthday vacation.

Amazing resort with a ton of things to do. Nightly entertainment is a bonus that you get. Great restaurants, the food quality and presentation gets 5/5. They could definitely improve by working on the cosmetics of the washrooms in the room and also there is an issue of spiders in the rooms. Not many though! Room service was again really helpful with kids as they are always hungry at odd timings. Overall great place for a family vacation.

I enjoyed my stay at the Planet Hollywood! The rooms are great, especially if you can snag a room with a personal pool on your back porch. There are lots of restaurants right on sight. My favorites were the hibachi/sushi place and the breakfast from So Cal. The staff is absolutely lovely. They literally do everything with a smile and are extremely polite. The pools are relaxing and the views are breath-taking. I would definitely revisit. And this is all without leaving the resort.

The food was OK. The buffet was not that great. The burger place was decent though. The AC in the room was weak. My room was extremely hot and humid upon check in. There were spiders in all the corner of the bathroom.The majority the staff was polite but the service was a hitor miss at the buffet. Dont lose your room bracelet key because its stupidly expensive to replace. The covid testing was rather easy to schedule but confusing once your appointment day comes. Just a bunch of people standing around asking where to check in or where to sit. The pools were fantastic and the lazy river was my favorite. This resort has a lot of potential but there are a lot of elements and components missing to reach a high level of customer service. Personally I would not return.

Resort muito agradável. A equipe foi excelente. Muitos lugares para comer no resort. As áreas da piscina são muito agradáveis. Eles têm entretenimento noturno, mas devido às restrições do COVID, alguns restaurantes podem fechar mais cedo, mas o restaurante buffet fica aberto até mais tarde. Se você é um bebedor, não ficará desapontado com a grande variedade de opções de bebidas ou coquetéis. Guarde dinheiro para receber dicas.

Very nice resort. The staff was excellent. Plenty of places to eat on the resort. The pool areas are really nice. They have nightly entertainment,but due to COVID restrictions some restaurants may close early,but the buffet restaurant stays open later. If you're a drinker you won't be disappointed in the wide array of drink choices or cocktails. Keep cash on you for tips.

Debo confesar que después de leer los comentarios iba con miedo y malas expectativas, pero estoy gratamente sorprendida!! La comida es muy buena, el personal es amable y las instalaciones son espectaculares. Recomiendo revisar bien los horarios de los restaurantes y las actividades porque hay mucho que hacer y que probar! Lo único por lo que no le doy 5 estrellas es porque según el nivel que pagues es lo que incluye y hay tantas cosas con costo extra que en momentos puedes no sentir realmente que estás en un todo incluído.

Visited July of 2021 and it was amazing! The restaurants are great, the pools are big, and there is an entertainment show somewhere on the resort every couple hours or so. There is a lot to do like mini golf, arcade, trampoline park, lazy river, waterslide, and a lot more. Staff was amazing too they were very kind and always on point with service. Great place to stay for a relaxing trip!

Eres parte de hollywood.. ya sea como estrella o como extra,pero Si, eres parte de hollywood, ya que la hora del registro es muy lenta en la sección regular. En la sección Star class .. Tetratan como actor!! Por que ahí El registro y el check out, es muy rápido y agradable! El personal es muy amable, está muy bien el ambiente! De día como de noche! No importa en que secciónestés hospedado. Para variar tiene cine, río lento! Etc .. Su gastronomía excelente .. muy rico y variado!

We love this resort and the people that work there are great! We had 2 boys with us ages 19 and 16, they said this was the best trip ever. The pools are amazing, we had star class so we stayed at that pool most of the time. Star class was really worth it, easy check in and out, access to green room lounge that was filled with snacks and the star class pool side drinks and food service were worth it. We loved our room, junior suite with view of ocean and the resort. Lights were a little crazy in the room, we never did figure out how to turn closet light off. Food was great, we really liked the steak place, Gusto and Japanese restaurant, my recommendation would be to make reservations. However our favorite restaurant was the buffet- so cal! Something for everyone, they have it all. The nightly entertainment was great, the set up of the stores, restaurants and stage are all in one area which is great. My boys enjoyed time in this area every night. The one downside was the drinks seemed watered down. The other thing we loved was the beach, there is seaweed but once you get past that it is great. There is lots of seating throughout the resort, pool and beach. I would highly recommend this resort, we had an amazing time!!!

Visited July of 2021 and it was amazing! The restaurants are great, the pools are big, and there is an entertainment show somewhere on the resort every couple hours or so. There is a lot to do like mini golf, arcade, trampoline park, lazy river, waterslide, and a lot more. Staff was amazing too they were very kind and always on point with service. Great place to stay for a relaxing trip!

O resort era ideal. Os quartos, assim como o banheiro, são muito espaçosos. A equipe foi simpática e sempre verificou se você não ficou sem nada. A piscina para adultos é enorme, e há cerca de três piscinas adicionais do lado da família. Havia algo para todos nos restaurantes, incluindo opções veganas e vegetarianas. A única razão pela qual não ganhei 5 estrelas foi porque as bebidas estavam um pouco diluídas e a piscina fechava às 19 horas; Gostaria que tivesse ficado aberto até pelo menos 21h.

Una experiencia maravillosa, bastante divertido y completo pero el servicio no era tan oportuno

The resort was ideal. The rooms, as well as the bathroom, are very spacious. The staff was friendly and always checked to make sure you didn't run out of anything. The adult pool is enormous, and there are about three additional pools on the family side. There was something for everyone at the restaurants, including vegan and vegetarian options. The only reason this didn't get a 5 star from me was because the drinks were a little watered-down and the pool closed at 7 p.m.; I wish it had stayed open until at least 9 p.m.

We recently stayed at Planet Hollywood Cancun. The stay was amazing and the resort was beautiful. However what made our stay even better was the excellent service that Alejandro Gonzales also known as the Mask gave us the entire time we were there. He went out of his way to make sure we had everything we needed. I have never experienced services at that level. Thank you Alejandro for making our stay so enjoyable. Eric

Asistí a un evento en el salón del hotel, muy bonito. Con un excelente servicio por los meseros. Además de ello la comida muy rica y con un excelente servicio.

Nós realmente gostamos deste resort. A equipe foi super amigável, os quartos e piscinas eram excelentes, e a comida era muito boa. Não apenas bom para um resort com tudo incluído, a comida era realmente bom período. 👌 Nadar até as salas de aula das estrelas e valeu a pena o dinheiro. Não costumamos ir a resorts com tudo incluído, preferindo locais menos conhecidos, mas voltaríamos.

Entretenimento foi excelente, comida incrível em todos os restaurantes, classe de estrelas de mordomo, eu recomendo, serviço ao cliente está faltando em todas as áreas. Gaby na classe estrela foi incrível e todos os funcionários deveriam ter seu nível de serviço ao cliente. Marco, Kenny e Rogelio ao lado da piscina foram fantásticos! Eles devem treinar outros funcionários sobre o que significa serviço. O check-in e o check-out da classe Adult Scene Star foi bom, mas as pessoas que trabalham têm ZERO habilidades de relacionamento com o cliente. Não, olá, bem-vindo ao Planet Hollywood. Eles poderiam se importar menos. E Omar no check-out estava simplesmente irritado com tudo. Tudo o que ele teve que fazer foi cortar uma pulseira do meu pulso e literalmente revirou os olhos e não disse uma palavra para nós, exceto qual era o número do seu quarto? Não obrigado por ficar conosco, como foi sua estadia ... NADA. Ele era realmente desagradável! Eu teria dado a este um 5 estrelas, mas eles realmente precisam trabalhar no atendimento ao cliente. É um problema de serviço!

Bom, limpo e novo resort. Os quartos e o banheiro eram agradáveis ​​e espaçosos. Funcionários prestativos. O buffet de café-da-manhã foi incrível, e grandes piscinas com um bar aquático. Nós nos divertimos muito na discoteca silenciosa.O serviço de quarto pode ser lento às vezes. Os restaurantes tinham apenas algumas opções no menu, e a comida era um pouco medíocre.

Muy nuevo el hotel, se nota que tienen bien manejado el concepto de experiencia. Todo queda cerquita, muchas opciones para cenar, buffets de calidad, las barras con tragos con buenas bebidas.. Una disco arriba de la recepción muy bien lograda. Sport bar etc. Lo único malo es que derribaron todo la vegetación, manglar

Un excelentehotel para descansary relajarse,me encantó todo, desde la habitaciónhasta la comida, muy recomendable.

We really enjoyed this resort. The staff was super friendly, the rooms and pools were great, and the food was really good. Not just good for an all inclusive resort, the food was just really good period. 👌 We had swim out star class rooms, and it was worth the money. We don't usually go to all inclusive resorts, preferring locations more off the beaten track, but we would go back.

Entertainment was excellent, food was amazing in all restaurants, butler star class, I highly recommend, customer service is lacking in all areas. Gaby in the star class was amazing and every employee should have her level of customer service.Marco, Kenny and Rogelio poolside were fantastic! They should be the ones training other employees on what service means. Check in and out of Adult Scene Star Class was fine but the people working have ZERO customer relation skills. No hello welcome to Planet Hollywood.They could care less.And Omar upon check out was simply annoyed with everything.All he had to do was cut a bracelet off my wrist and he literally rolled his eyes and did not say a word to us except what was your room number? No thank you for staying with us, how was your stay...NOTHING. He was truly nasty! I would have given this a 5 star but they really need to work on customer service.It is a service issue!

Nice, clean, and new resort. Rooms and bathroom were nice and spacious.Helpful employees. Breakfast buffet was awesome, and great pools with a swim up bar. We had a great time at the silent disco.Room service can be slow at times. Restaurants had only a few choices on the menu, and the food was a little mediocre.

Not a single person we spoke to said they would ever return, please heed this warning. Reviews are bought in this industry I will more than likely be asked to take this review down for a partial refund, (it won’t be taken down) this resort will not have repeat business and they will maintain their review level at or above 4 stars by purchasing reviews The only way this resort can survive is to have a management overhaul or continue to sucker first time guests in, don’t be the sucker I stayed here for 4 days, as I departed from the resort ( while my wife cried next to me after they the resort altered our shuttle pickup location leaving us stranded) I calmly told the manager that displaying 5 stars at various parts of the facility was disrespectful to actual 5 star resorts that work to achieve that level of recognition. To start the staff does absolutely everything they can and are friendly , and the facility is clean and beautiful. Every single other thing about this place is awful. This is a management deficit. Don’t waste your money here, and if for some reason you read this review and book here anyway definitely don’t throw money away on Star class upgrades. I paid for the upgrade & was told to download whats app, to communicate to make reservations, this process was very ineffective because this was a method of brushing off the guests requests, and they did not like it when you brought your issue to their attention in person. They would tell you to message the app and they would help, but again this was just a tactic to get you to go away. Room not ready, no reservations, mini bar empty, can’t personalize mini bar, no response to show time inquiries. And absolutely zero initiative from guest services to check in on us which blew my mind. Again the employees are excellent so if you go please tip well and try to be as calm in speaking to them as you can. Management”s only good decision was putting good people on the front line to take the brute of negative client feedback for their poor decisions.

Mixed review. The facility is very nice. The bars are great, the food is good but not great. I don't know exactly how to describe it but I think the workers must be WAY over-worked. Most of them don't have what I've come to know as a "treat everyone as family" mentality I've known everywhere else in Mexico. Except for one gal who worked at the pool bar-restaurant. Her name is Ada. She was exceptional! So kind, so on-point, made us feel absolutely at home and was very conversational and actually seemed to care about us as people and as customers. I know it's a newer resort and they still probably have some kinks to work out.

Dificulta para llegar al hotel, la recepción en el hotel de adultos decepcionante, la calidad de la comida en la mesa buffet del desayuno y cena pésima no cuentan con cucharas suficientes para facilitarle al cliente. Solo tienen una marca de cerveza para ofrecer en toda la instalación y es pésima. Las copas de vino en la mesa buffet están mal lavadas y te quejas ante el maneger del Restaurant y no toma medidas. El Restaurant de marisco no tiene variedad de pescados y mariscos. La comida de la mesa buffet es insípida, realmente para el precio y la calidad que dice ser no lo vale. Pague por all star y no vi beneficio alguno solo la ubicación de la habitación. Cuando hice el check in aclare que estábamos de aniversario de casados y ni una pequeña atención me ofrecieron. Gracias a Lino y Ada en los bares de la piscina, Manuel y Fernando en el desayuno del Restaurant Braza , Pablo y Eduardo en la cena del Restaurant Braza y el de Marisco fueron los que nos hicieron posible que nuestra estancia fuera un poco más agradable y tratáramos de olvidar las pesadillas que estábamos viviendo en esa semana de vacaciones. No recomiendo el Hotel y no volveré. Estuve una semana en la habitación 11506 del Hotel de adultos. Es la primera vez que me siento decepcionada con un paquete vacacional comprado por Travelocity. No vale el precio , no hay calidad en lo que dicen ofrecer.

My husband and I really enjoyed this resort. It was our first time staying at one in Mexico. We stayed on the adult only side with their own large pool, plenty of bars, and 1 adult only restaurant (had to pay out of pocket for it for dinner). All other restaurants were on other “family” side but most places had separate sitting for adults or star class. Staff was very friendly and always in a good attitude and willing to help. We brought cash (US dollars) which was accepted everywhere on resort and off. I did bring a Credit card (Discover) which I found out isn’t always accepted in places in Mexico; bring MasterCard. We did book 2 excursion from the resort which both were fun (scuba diving and dolphins). They set up transportation for us and it was for the most part smoothly; they did get us in the wrong van once at Resort but we explained we already had transportation set up for set price and then they told us we were in wrong van. Occasionally they do try to up-sell you on things not included in all-inclusive. This only happened to us twice but when we asked if we had to pay for extras (high shelf alcohol) they were honest saying you had to pay more for it. Drinks and food were great ;the bar staff can make anything for you. The food wasn’t anything adventurous or new dishes to us but it was good and plenty of food (can order multiple dishes for free). I would not pay for private swim out room; small pool and open for everyone to see.

My husband and I really enjoyed this resort. It was our first time staying at one in Mexico. We stayed on the adult only side with their own large pool, plenty of bars, and 1 adult only restaurant (had to pay out of pocket for it for dinner). All other restaurants were on other “family” side but most places had separate sitting for adults or star class. Staff was very friendly and always in a good attitude and willing to help. We brought cash (US dollars) which was accepted everywhere on resort and off. I did bring a Credit card (Discover) which I found out isn’t always accepted in places in Mexico; bring MasterCard. We did book 2 excursion from the resort which both were fun (scuba diving and dolphins). They set up transportation for us and it was for the most part smoothly; they did get us in the wrong van once at Resort but we explained we already had transportation set up for set price and then they told us we were in wrong van. Occasionally they do try to up-sell you on things not included in all-inclusive. This only happened to us twice but when we asked if we had to pay for extras (high shelf alcohol) they were honest saying you had to pay more for it. Drinks and food were great ;the bar staff can make anything for you. The food wasn’t anything adventurous or new dishes to us but it was good and plenty of food (can order multiple dishes for free). I would not pay for private swim out room; small pool and open for everyone to see.

Excellent resort..There are many things to do, the rooms super clean, the beach was cleaned daily so there was very few seaweed. Staff is super nice and friendly. Food at the steak restaurant was amazing! I wish their coffee was better (way to strong for me) but the overall experience was fab! Kids really enjoyed it.

Increíble increíble hermoso hermosisimo! Planet Hollywood Cancún es PERFECCIÓN! Es PHabuloso! Allá me casé, allá viví momentos increíbles con mis amigos. Todos deberían conocer este gran resort!

Com isso sendo tão novo, tudo estava ótimo aqui. O quarto era limpo diariamente e eu adoro como tudo foi higienizado. O serviço foi ótimo e o spa foi definitivamente um ótimo complemento para tudo isso. Gostei dos shows noturnos e da incrível hospitalidade das pessoas que lá trabalharam. Fiquei chateado com a arcada e o putt putt fechou mais cedo. Gostaria que eles ficassem abertos até mais tarde para as crianças se divertirem. Recomendaria este resort. A comida também era maravilhosa

PH é muito bom, muita comida, piscinas e paisagens! Depois de se orientar, é fácil caminhar pelo resort. Os quartos são limpos e arrumados, há algumas questões cosméticas que precisam de trabalho, mas no geral, um lugar bonito. Caminhando para a praia era bom e muito se sentar e há um bar lá também! A opção de comida vegana era limitada, mas estava disponível e se você puder comunicá-la bem nas estações de cozinha, a equipe fará o possível para acomodar. Existem áreas de estar para cada nível e você pode pegar um lanche e uma taça de vinho entre as refeições, se necessário. Todos nós levaremos as crianças da próxima vez!

Suuuperr lugar ¡¡¡¡

PH is really nice, plenty of food, pools and scenery! Once you get your bearings the resort is easy to walk around. The rooms are clean and neat, there is some cosmetic issues that need work but overall, a beautiful place. Walking to the beach was nice and plenty if seating and there is a bar there too!! The vegan food option were limited but available and if you can communicate it well at the cooking stations the staff do their best to accommodate. There are lounge areas for every tier and you can grab a snack and glass of wine between meals of needed. We all take the kids next time!

With this being so new, everything was great here. Room was cleaned daily and I love how everything was sanitized. Service was great and the spa was definitely a great addition to it all. Enjoyed the nightly shows and the amazing hospitality from people who worked there. I was bummed the arcade and putt putt closed early. Wish they stayed open later for the kids to enjoy some fun. Would recommend this resort. Food was wonderful as well

Passamos 4 noites curtas aqui passeando e relaxando. Este resort é ótimo para famílias 👪 solteiros, aventuras apenas para adultos também! Há uma mistura de pessoas aqui também!Eu sugiro que quando você reservar conosco, você se torne uma estrela e tenha uma classe estrela adicionada à sua sala. Vale muito a pena ter o seu próprio mordomo e outros serviços especiais!

4,75 avaliação, se eu pudesse! Eu gostaria de poder dar PH 5 estrelas, mas os mosquitos eram um grande problema. Eles estavam por toda parte, nos quartos, banheiros, restaurantes ao ar livre, lobby, etc. TRAGA REPELENTE DE MOSQUITOS !!! Eu não posso enfatizar isso o suficiente! Não receberá o cartão electrónico do seu quarto, mas sim uma pulseira com chip (leitor), o que é muito cómodo. MAS, eles não são protegidos muito bem e caem com bastante facilidade. Não perca !! Você será cobrado $ 95 USD, se fizer isso. Os jardins são lindos, com muitas opções de restaurantes, bares, cadeiras de piscina / guarda-sóis, servidores e lojas. O buffet de café da manhã no Sol Cal Gourmet Emporium foi excelente, com várias estações de omelete, uma estação de crepe, uma estação de smoothie onde você pode ter batidos personalizados, junto com uma série de outras opções de comida. A equipe do PH faz um excelente trabalho mantendo a limpeza da propriedade, especialmente nas áreas da piscina. KUDOS para os limpadores e servidores, eles foram ótimos. Máscaras são necessárias nas áreas públicas (não nas piscinas) e as temperaturas são medidas em todos os restaurantes antes de entrar. Se você preferir sua própria piscina privativa para desfrutar após o fechamento das piscinas principais, eu definitivamente recomendo fazer um upgrade para a classe Star no momento da reserva. Eles se esgotam rapidamente. No geral, tive uma experiência maravilhosa, mas tenho que avisar sobre os mosquitos uma última vez :)

Un lugar muy bien diseñado, desde la recepción. Este resort cuenta con numerosas albercas para la diversión y el descanso de todos en la familia, un río artificial de agua dulce, unos toboganes y un bar en la alberca. Todos los trabajadores son muy amables y serviciales. El hotel cuenta con varios restaurantes de diferentes tipos de comida, solo como que me daba un poco de pereza al estar en la alberca o en la playa, tener que salirme, ponermela playera y caminar hacia alguno de estos lugares por algo de botana para comer en los camastros pues el hotel es muy grande y está bastante retirado, los meseros solo sirven bebidas en área de alberca. (Creo que es un poco comprensible por la gran cantidad de gente que tienen que atender solo para las bebidas) La playa en este lugar es muy bonita y tranquila, los shows que presentan los animadores todas las tardes es muy entretenido.Algo que no me gustó tanto es que cierran las albercas a las 7pm, se me hace una hora bastante temprano para que ya nadie pueda disfrutar de un buen chapuzón. El hotel cuenta con un cine que en mi opinión; no usaría, estando en Cancún y encerrarme en un cine se me hace un tanto perdida de tiempo. El antro que está en la segunda planta sobre el área de recepción es muy bueno y con muy buena música (algunas canciones un tanto oldies pero al final, buena música) Hacer un recorrido por la noche en el hotel es muy relajante y algo muy bonito para ver.Saludos...

We spent a short 4 nights here touring and relaxing. This resort is great for families 👪 singles, adult only adventures too! There is a mixture of people here too!I suggest when you book with us, you become a Star and get star class added to your room. It's very worth it to have your own Butler, and other special services!

4.75 rating, if I could! I wish I could give PH 5 stars, but the mosquitoes were a big problem.They were everywhere, in the rooms, bathrooms, open-air restaurants, lobby, etc.BRING MOSQUITO REPELLENT!!! I cannot stress this enough! You won't receive a key card for your room, but rather a bracelet with a chip (reader), which is very convenient.BUT, they are not secured very well and fall off quite easily.Don't lose it!!You will be charged $95 USD, if you do.The grounds are beautiful with plenty of restaurant options, bars, pools chairs/umbrellas, servers, and shopping. The breakfast buffet at the Sol Cal Gourmet Emporium was outstanding, with multiple omelet stations, a crepe station, smoothie station where you can have custom smoothies blended, along with a lot of other food options. PH staff does an outstanding job maintaining the cleanliness of the property, especially the pool areas.KUDOS to the cleaners and servers, they were great.Masks are required in public areas (not pools) and temperatures are taken at all restaurants prior to entering. If you prefer your own private swim out pool to enjoy after the main pools close, I would definitely recommend upgrading to Star Class at the time of booking.They sell out quickly. Overall, I had a wonderful experience, but I have to warn you about the mosquitoes one last time:)

Excelente hotel para toda la familia, las habitaciones están súper cómodas, el hotel es nuevo por lo tanto todo está en perfecto estado, la comida es de los puntos más fuertes, ya sea a la hora del desayuno, almuerzo o cena todo estuvo delicioso, incluso lo más sencillo. La playa del hotel está muy bien cuidada, no hay piedras y limpian frecuentemente las algas por lo que está muy limpia, cuenta con toboganes para niños y un paseo en Río en flotantes inflables muy divertido, hay varios bares y utilizan buena calidad en la elaboración de bebidas. El show nocturno se hace en espacio abierto para evitar aglomeraciones. Entre sus puntos débiles está que debido a pandemia hay poco personal y se tardan en la elaboración de la comida durante la cena, también en la recepción el personal es amable pero está desorganizado, he visitado muchos hoteles de similar categoría y el check-in es un proceso rápido y ordenado, pero en este hotel la gente se mete sin orden a la fila y se tarda mucho el proceso de entrada, recomendación llegar temprano para evitar mucha gente a la hora de entrar, otro punto débil es que no cuentan con horarios de sus actividades de manera accesible. Este hotel está enfocado en niños, pero hay dos restaurantes que son solo para adultos, también cuentan con piscina solo para adultos. Siento que algo le hace falta para realmente ser 5 estrellas, se siente como que aún no está terminado.

El hotel me encantó, la playa está maravillosa, hotel grande pero con una variedad de actividades, servicios de comida, bebidas, entretenimiento para niños, para jóvenes, áreas familiares y de adultos,, solo tienen un poco de detalle con la capacidad de huéspedes ya que es tardado el tiempo de registro, considero más personal, fuera del front, todos son muy amables. Grata experiencia y eso que estuve ahi por trabajo y lo disfruté 🦋 muy buen ambiente y diversión 👍👍 y aún me falta descubrir ⭐

El hotel está bien, bonito, y ideal para familias. El personal es (globalmente) muy agradable y disponible. Vienen unos detalles, por ser nuevo (y con partes sin acabar todavía) parece hacer falta un poco de mantenimiento en las partes comunes. Las habitaciones están bien, pocas cuentan con vista al mar. Los restaurantes son buenos, el desayuno me decepcionó un poco, pero los restaurantes (hindú, italiano, burgers) son muy buenos. Imagino que una estancia en familia debe de ser increíble, el hotel cuenta con muchas instalaciones para niños. Solo contento de mi estancia, recomiendo este hotel dependiendo de precio a lo cual consiguen la noche.

Atualmente estou ficando aqui agora é incrível! Do atendimento ao cliente aos quartos, tudo ótimo, até agora a comida é boa também. Ainda não experimentamos todos os restaurantes, é BONITO aqui, muito familiar, reservamos uma suíte com piscina totalmente vale a pena, eles têm shows, música ao vivo todas as coisas boas aqui . Apresse-se e reserve Já estou planejando minha próxima viagem de volta!

Excelente resort, la verdad muy recomendado tanto para la familia como para adultos por tener esa magnífica distribución.

I'm currently staying here now it's amazing!From the customer service to the rooms all great so far food is good as well We haven't tried all the restaurants yet its BEAUTIFUL here very family friendly we booked a swim out suite totally worth it they have shows, live music all good things here. Hurry up and book I'm planning my next trip back already!

Beautiful place! All the staff are so welcoming and for the most part so are the visitors, there's always those one or two miserable, racist wives...but all in all a great time! Lots of entertainment, different food choices, great drinks! Some of the items are a little pricey but not OD! Hector was by FAR the best in field of hospitality and might I add his drinks were too notch! He should really manage the place! I loved my room but I tell you, I didn't spend much time in it! For a new resort this place was amazing. I cannot imagine what it'll be like 3-4 months down the road. The only thing that took me by surprise was the kids i saw there. The resorts advertises as adult only...but that's not completely true.... One side of the resort is for adults only and the other side is for family. This wasn't a bother though because for the most the kids stay on their side.... Planet Hollywood was amazing...can't wait to return!

Experiência incrível, é o que você imaginaria ser um hotel do Planet Hollywood. O hotel está aberto há apenas 2 meses (inaugurado em 31 de janeiro), então ainda há alguns pequenos retoques finais, mas a grande maioria do hotel está lá. Um ótimo equilíbrio para famílias e adultos permitindo que cada um faça o seu. Há atividades suficientes para que você possa se divertir sempre, e não muito que você se sinta sobrecarregado. Todos os funcionários são extremamente simpáticos e prestativos e são bilíngües. Grite para a equipe de entretenimento, sempre um trabalho difícil para animar a festa ... ótimo bate-papo com Selza e Stephanie.

Un hotel familiar para acudir sobre todo con niños, es muy grande, aunque en nuestra visita no estaba al completo de capacidad. Comimos en el restaurante italiano, muy rico todo. La cena en la mesa teppanyaki muy divertida, los cocineros realizan un auténtico espectáculo para agradar a niños y adultos. Diferentes piscinas para todos los gustos. El personal muy atento. La recepción un poco lenta, pero el momento es complicado. Muy seguro.

Incredible experience, it is what you would imagine a Planet Hollywood hotel to be. The hotel has only been open for 2 months (opened Jan. 31) so there are still some minor finishing touches but the large majority of the hotel is there. A great balance for families and adults allowing each to their own. There are enough activities so you can always be entertained, and not a huge amount you feel overwhelmed. All staff is extremely friendly and helpful and are bilingual. Shout out to the entertainment team, always a tough job to hype up the party...great chatting with Selza and Stephanie.

Novo resort de seção para famílias e adultos. Sinta-se como uma estrela na categoria de sala de aula estrela. Excelente ambiente, muitas atividades divertidas, cinema no local, quartos espaçosos e confortáveis. Os funcionários são atenciosos e prestativos. Rio lento, toboáguas, lanchonete. Existe algo para todos. Segurança consciente. Ótimo lugar para relaxar e curtir com a família e amigos.

Brand new family friendly and adult section resort. Feel like a star in star class room category. Great ambiance, lots of fun activities, movie theater on site, spacious and comfortable rooms. Staff are courteous and helpful. Lazy river, water slides, burger joint. There's something for everyone. Safety conscious. Great place to go relax and enjoy with family and friends.

va quedando. Muy bien!!

va quedando. Muy bien!!

Teve um tempo incrível Belo novo resort com muito para fazer. É uma pena que eles não tenham mais informações online.

Had an amazing time. Beautiful new resort with allot to do. Its a shame they don't have more info online.

eu realmente gostei

Beautiful Hotel teve ótimas férias

Me gustó muchísimo

Beautiful Hotel had a great vacation

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Está sendo muito bom o hotel vai ser um lugar legal

Está quedando muy genial el hotel se ve que va a ser una chulada

Alguém pode, por favor, enviar fotos atualizadas do resort - imaginando se ele estará funcionando normalmente até o dia 2 de agosto. Fotos semanais seria bom

La peor experiencia ya que venden noches sin tener fecha de apertura compañía nada responsable

Exelente Buena informacion

Can someone please send updated pics of the resort - wondering if it will be up/running smooth by august 2nd. Weekly pics would be nice

Reservamos 10 quartos neste resort no início de julho de 2020. Alguém que sabe por favor pode me dizer quando esse hotel deve estar aberto e funcionando? Enviei um email e liguei com respostas diferentes da equipe. Um disse em 1 de março de 2020. Outro disse em 1 de maio de 2020. Um terceiro contato em hotel disse em 31 de maio de 2020 e uma agência de viagens (TUI) disse em 31 de julho de 2020 !!! Esperar que alguém que realmente trabalhe no hotel veja isso e dê uma resposta verdadeira!

Awesome place to stay, we had a great time.Will be back.

We have booked 10 rooms at this resort for the beginning of July 2020. Can someone that knows please tell me when this hotel is actually supposed to be open and running? I have emailed and called with different answers from staff. One said March 1, 2020. Another said May 1, 2020. A third hotel contact said May 31, 2020, and a travel agency (TUI) said JULY 31, 2020!!! Hoping someone that actually works for the hotel will see this and give a truthful answer!

Please could somebody let me know how close this hotel is to being complete please and if there are any very recent pics that would be great aswell please very worried as booked to go here may but doeant look near complete

If you want to see updated photos, google planet hollywood cancun, click maps, zoom in and on the left side, furthest from beach is the construction company location & also Planet Hollywood location. Click either of these and photos will come up from the workers. The latest pic it looks superb :-)

Es un lugar k es muy amplio y muy bien ubicado con un clima sensacional

So pretty nice hotel in mexico

Será un gran lugar para descansar

Porque ahi trabajo

Aún está en construcción, tienen programada su apertura para fines de año o principios del 2020

Will be the most amazing resort in this area,

Any info on opening date?

DON"T BOOK ANYTIME SOON!!! Booked back in May 2019 for April 4th 2020 /Kids Easter Break. Site said opening was Early March 2020 at the time and was taking reservations. Have been contacting the...