Zoëtry Paraiso de la Bonita Riviera Maya
Carretera Chetumal-Cancun, Km 328, SM 31, Near Petempich Bay, Puerto Morelos, 77580, Mexico
Rating
4.4
Travelers Choice
2021
Price Level
$$$$
Rooms
90
Pets
Yes
27
May
Zoëtry Paraiso de la Bonita Riviera Maya, Puerto Morelos
Price & Availability
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Overall
Excellent
4.4
321 reviews
5
2227
4
502
3
228
2
113
1
96
Customers Review
Value 4.2
Location 4.6
Cleanliness 4.7
Comfort 4.5
Neighborhood 4.1
Amenities 4.6
Condition 4.5
Quality 4.8
Recomendation 85.1%
“El lugar agradable, buena ubicación pero ya se ve en la estructura del hotel algo viejo y descuidado. El servicio bien a secas (hay excepciones que tienen excelente disposición de atender). La comida muy buena pero falta más variedad de platillos. En la playa falta atención, mucho mosquito cuando no sopla el viento, mejorar la limpieza en los camastros, sobretodo los alrededores del hotel, hay lugares con olores desagradables y falta de limpieza, así como el muelle está muy descuidado. Estuvimos en la suite Nairobi, la chapa diariamente fallaba y teníamos que estar solicitando asistencia continuamente para que nos abrieran la puerta de nuestra suite. Por el momento considero mejor opción algún hotel Secrets de la misma cadena...”
— Charlie Salcedo
“The resort is a small boutique type. The hotel staff was okay. The waiters were not that helpful. The lobbyist & concierge staff were nice. Every time we ordered room service, which was 3 days out of our 5 day stay that included breakfast & dinner, the food always arrived cold. The food was also rationed in proportion. When I called to complain to the restaurant manager about the cold food, he didn’t try to fix it or accommodate. Also the AMR app is convenient but has a fault to it. The laundry service states “clothes received Monday-Friday will be returned in 24 hours” but when we tried to use it Monday morning, they told us 72hr return or $7 per clothing for expedite service. This was very misleading. The liquor was very much watered down. We purchased a bottle of don Julio and my husband drunk half of it and didn’t have a single buzz. That was on top of having 4 additional drinks throughout the evening. I recommend purchasing liquor from the airport or liquor store. The resort is clean and sanitize. We enjoyed the daily housekeeping service. Overall my husband and I will not be back. It’s a NO for us.”
— Tay Robinson
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