“Where to start. We requested a room and they upgraded it and moved us to a location we didn't want to be in. Not an upgrade. The toilet seat was broken. The toilet didn't flush properly it had to be repaired. The shower didn't work properly and had to be repaired. When I plugged in the blow dryer it was broken. They did bring us another but it was hardwired. They didn't even offer a room to blow dry my hair (20 degree temps). We did get a room change when we returned. That room - the toilet ran all night. The sink was blocked and slow drained. No bath mat or toiletries. The room staff claimed not to speak a word of English. Not even "towel" and ignored us. The spa was “down” the 5 days we were there. Very little heat in the breakfast area in the mornings. Do not plan on eating dinner at this hotel. It’s pub food and quite pricey. The power went out twice the night we were leaving in 20 degree temps and a snow storm. When asked if we should move hotels we were told no. We didn't want to oversleep and miss our flight. When we called the front desk they asked us not to call Hilton directly they would comp us points. That didn't happen. They comp'd us food for a day we weren't even there and when we did call customer service they said it would be reviewed and answered within 3 business days. That was 3 days ago. I try not to bash hotels as we know staff is difficult to find but PLEASE .. if you travel frequently as we do this is not a 4 star hotel. It is in need of many repairs and the broken promises were a bit annoying. Just don't promise and not follow through Hilton. Photo added to show we were leaving early for our flight after “just a dusting” of snow fell.”

“What an amazing place to stay. We drove a van full of rescue cats to New England from South Carolina and stayed here for two days to relax before driving back. The hotel is beautiful. The rooms are so comfortable. I stayed in a handicapped accessible room and the space was phenomenal, and exactly what I needed with my mobility issues. Everyone on the staff was kind, friendly, and helpful. Penny, Zach, and Kaitlyn all went out of their way to make our stay completely comfortable. Every time we spoke with them they had smiles on their faces and offered help immediately. The housekeeping staff and the breakfast staff of the restaurant were also just phenomenal. It's not rare to get good service, but great personalized service is something you just don't find anymore, and that is all we received while staying here. I discovered on my second day that our wait staff was brewing my unsweetened iced tea by the glass as I was ordering it! Amazing service. The food and cleanliness were off the scale of great. We didn't eat lunch either day we stayed in Manchester because the breakfast was sooooo good! We will be visiting Manchester frequently, we have friends there and work with animal rescues in New England. Knowing we've got a dependable place to stay really is a load off my mind.”