Homewood Suites by Hilton Jacksonville Downtown-Southbank
1201 Kings Avenue, In Jacksonville (San Marco), Jacksonville, FL 32207, United States
Rating
4.3
Travelers Choice
2022
Price Level
$$$
Rooms
98
Pets
Yes
from
$ 915.62
08
Jan
Homewood Suites by Hilton Jacksonville Downtown-Southbank, Jacksonville
Homewood Suites by Hilton Jacksonville Downtown-Southbank
Homewood Suites Jacksonville Southbank is conveniently located in the popular San Marco area. Both business travelers and tourists can enjoy the hotel's facilities and services. Service-minded staff will welcome and guide you at the Homewood Suites Jacksonville Southbank. Comfortable guestrooms ensure a good night's sleep with some rooms featuring facilities such as television LCD/plasma screen, non smoking rooms, air conditioning, heating, wake-up service. Enjoy the hotel's recreational facilities, including hot tub, fitness center, outdoor pool, billiards, before retiring to your room for a well-deserved rest. No matter what your reasons are for visiting Jacksonville (FL), Homewood Suites Jacksonville Southbank will make you feel instantly at home.
Price & Availability
Select your room
1 King Bed Studio ·
Bed & Breakfast
Non Refundable
1 King Mobility/Hearing Access Ri Shwr Studio ·
Bed & Breakfast
Non Refundable
1 King Mobility/Hearing Access Ri Shwr ·
Bed & Breakfast
1 King Bed Studio...combined Bdrm Livin ·
Bed & Breakfast
1 King Hearing Accessible Studio...vis ·
Bed & Breakfast
1 KING HEARING ACCESSIBLE STUDIO - VIS FIREALRM/DOOR/PHN ALRT-KTCHN-SOFABD - FREE WIFI-DAILY HOT BREAKFAST-24/7 SUITE SHOP - ·
Bed & Breakfast
1 KING BED STUDIO - COMBINED BDRM LIVING AREA SOFABD FULL KITCHEN - FREE WIFI-DAILY HOT BREAKFAST-24/7 SUITE SHOP - ·
Bed & Breakfast
1 KING MOBILITY/HEARING ACCESS RI SHWR STUDIO - VIS FIREALRM/DOOR/PHN ALRT-KTCHN-SOFABD - FREE WIFI-DAILY HOT BREAKFAST-24/7 SUITE SHOP - ·
Bed & Breakfast
1kg Mobility/Hearing Access Ri Shw Studio Nsm ·
Bed & Breakfast
Non Refundable
1king Hearing Accessible Studio Suite Nosmok ·
Bed & Breakfast
Non Refundable
1 King Bed Studio Suite Nonsmoking ·
Bed & Breakfast
Non Refundable
1 King Mobility Hearing Accessible Roll In Shower Studio Non-Smoking ·
Bed & Breakfast
18% discount
Non Refundable
1 King Hearing Accessible Studio Non-Smoking ·
Bed & Breakfast
18% discount
Non Refundable
Studio Suite 1 King Non-Smoking ·
Bed & Breakfast
18% discount
Non Refundable
2 Queen Beds Studio ·
Bed & Breakfast
Non Refundable
1 King Bed Studio Combined Bdrm Living Area Sofabd Full Kitchen Free Wifi-daily Hot Breakfast-24/7 Suite Shop ·
Bed & Breakfast
Cancel free of charge before Fri, 13 Dec 2024
2 Queen Beds Studio...combined Bdrm Liv ·
Bed & Breakfast
2 QUEEN BEDS STUDIO - COMBINED BDRM LIVING RM SOFABED FULL KITCHEN - FREE WIFI-DAILY HOT BREAKFAST-24/7 SUITE SHOP - ·
Bed & Breakfast
2 Queen Beds Studio Suite Nonsmoking ·
Bed & Breakfast
Non Refundable
1 King Bed - Accessible Nonsmoking Studio Suite ·
Bed & Breakfast
12% discount
Non Refundable
1 King Bed - Accessible Nonsmoking Studio ·
Bed & Breakfast
12% discount
Non Refundable
1 King Bed - Nonsmoking Studio Suite ·
Bed & Breakfast
12% discount
Non Refundable
Studio Suite 2 Queen Non-Smoking ·
Bed & Breakfast
18% discount
Non Refundable
1 King Mobility/hearing Access Ri Shwr Studio ·
Bed & Breakfast
Cancel free of charge before Sun, 15 Dec 2024
1 Bedroom 1 King Bed ·
Bed & Breakfast
Non Refundable
1 King Mobility/Hearing Accessible Tub Suite ·
Bed & Breakfast
Non Refundable
Estudio, 1 Cama De Matrimonio Grande, Accesible Para Personas Con Discapacidad (hearing) ·
Bed & Breakfast
Non Refundable
Estudio, 1 Cama De Matrimonio Grande (mobility & Hearing, Roll-in Shower) ·
Bed & Breakfast
Non Refundable
Studio, 1 King Bed, Accessible (Mobility & Hearing, Roll-in Shower) ·
Bed & Breakfast · 1 King Bed
Non Refundable
Studio, 1 King Bed, Accessible (Hearing) ·
Bed & Breakfast · 1 King Bed
Non Refundable
Studio Suite, 1 King Bed ·
Bed & Breakfast · 1 King Bed
Non Refundable
1 Bedroom 1 King Bed...separate Bdrm Li ·
Bed & Breakfast
1 King Mobility/Hearing Accessible Tub ·
Bed & Breakfast
1 Bdrm 1 King Hearing Accessible Suite. ·
Bed & Breakfast
1 BEDROOM 1 KING BED - SEPARATE BDRM LIVING RM SOFABED FULL KITCHEN - FREE WIFI-DAILY HOT BREAKFAST-24/7 SUITE SHOP - ·
Bed & Breakfast
1 BDRM 1 KING HEARING ACCESSIBLE SUITE - VIS FIREALRM/DOOR/PHN ALRT-KTCHN-SOFABD - FREE WIFI-DAILY HOT BREAKFAST-24/7 SUITE SHOP - ·
Bed & Breakfast
1 KING MOBILITY/HEARING ACCESSIBLE TUB SUITE - VIS FIREALRM/DOOR/PHN ALRT-KTCHN-SOFABD - FREE WIFI-DAILY HOT BREAKFAST-24/7 SUITE SHOP - ·
Bed & Breakfast
1 King Bed 1 Bedroom Suite Nonsmoking ·
Bed & Breakfast
Non Refundable
1king Hearing Accessible Suite Nonsmoking ·
Bed & Breakfast
Non Refundable
1king Mobility/Hearing Access Tub Suite Nsmk ·
Bed & Breakfast
Non Refundable
Studio 1 King Bed Accessible (mobility & Hearing Roll-in Shower) Non-refundable ·
Bed & Breakfast
Non Refundable
Studio Suite 1 King Bed Non-refundable ·
Bed & Breakfast
Non Refundable
1 Bedroom 2 Queen Beds ·
Bed & Breakfast
Non Refundable
Studio Suite 1 King Bed ·
Bed & Breakfast
Cancel free of charge before Fri, 13 Dec 2024
Studio Suite, 2 Queen Beds ·
Bed & Breakfast · 2 Queen Beds
Non Refundable
1 Bedroom 2 Queen Beds...separate Bdrm ·
Bed & Breakfast
1 BEDROOM 2 QUEEN BEDS - SEPARATE BDRM LIVING RM SOFABED FULL KITCHEN - FREE WIFI-DAILY HOT BREAKFAST-24/7 SUITE SHOP - ·
Bed & Breakfast
2 Queen Beds 1 Bedroom Suite Nonsmoking ·
Bed & Breakfast
Non Refundable
2queen Mobility/Hearing Access Tub Suite Nsmk ·
Bed & Breakfast
Non Refundable
1 King Mobility/hearing Accessible Tub Suite ·
Bed & Breakfast
Cancel free of charge before Sun, 15 Dec 2024
Suite, 1 Cama De Matrimonio Grande ·
Bed & Breakfast
Non Refundable
Suite, 2 Camas De Matrimonio ·
Bed & Breakfast
Non Refundable
2 Bdrm 2 King 2 Bath Hearing Accessible Suite ·
Bed & Breakfast
Non Refundable
2 Bedroom 2 Bath 2 King Beds ·
Bed & Breakfast
Non Refundable
2 Bedroom 2 Bath 2 King Beds...separate ·
Bed & Breakfast
2 Bdrm 2 King 2 Bath Hearing Accessible ·
Bed & Breakfast
2 Bedroom 2 Bath 2 King Beds Balcony ·
Bed & Breakfast
Non Refundable
2 BEDROOM 2 BATH 2 KING BEDS - SEPARATE BDRM LIVING RM SOFABED FULL KITCHEN - FREE WIFI-DAILY HOT BREAKFAST-24/7 SUITE SHOP - ·
Bed & Breakfast
2 BDRM 2 KING 2 BATH HEARING ACCESSIBLE SUITE - VIS FIREALRM/DOOR/PHN ALRT-KTCHN-SOFABD - FREE WIFI-DAILY HOT BREAKFAST-24/7 SUITE SHOP - ·
Bed & Breakfast
2 King Beds 2 Bedroom 2 Bath Suite Nonsmoking ·
Bed & Breakfast
Non Refundable
2king 2ba Hearing Accessible 2bdrm Suite Nsmk ·
Bed & Breakfast
Non Refundable
2 Bedroom 2 Bath 2 King Beds Balcony... ·
Bed & Breakfast
2 BEDROOM 2 BATH 2 KING BEDS BALCONY - SEPARATE BDRM LIVING RM SOFABED FULL KITCHEN - FREE WIFI-DAILY HOT BREAKFAST-24/7 SUITE SHOP - ·
Bed & Breakfast
2kng Bed 2bdrm/2ba Ste W/Balcony Nonsmok ·
Bed & Breakfast
Non Refundable
Suite, 2 Habitaciones (2 King Beds) ·
Bed & Breakfast
Cancel free of charge before Mon, 16 Dec 2024
Disclaimer: The image shown is for illustrative purposes only and may not represent the actual hotel room. The room layout, furniture, amenities, and view may vary depending on the availability and location of the hotel.
Overall
Excellent
4.3
371 reviews
5
4
3
2
1
Customers Review
Value 4.5
Location 4.2
Cleanliness 4.4
Comfort 4.4
Neighborhood 4
Amenities 4.4
Condition 4.4
Quality 4
Recomendation 86.6%
“This is the email I sent to Jeff, Director of Operations at the location in question
Jeff,
We have several issues that we need addressed if someone can contact me.
Issues that need to be immediately addressed by Hilton:
- We were put in a dirty room, the tub was not clean (see attached image dirty unclean tub).
- We came to check in at 2pm and were told our room was not ready and it would not be ready until 3pm. We went back to the front desk at 3:30pm to check on the status of the room. Beth (the front desk clerk) went back and forth with housekeeping to find us a room, with the housekeeper telling her that room 536 was ready to go. Which is the room we were given.
- Dirty towel was in the bathroom, the linens on the pull out couch had not been changed, my wife had to change them as the housekeeper had already left for the night (see attached image unclean sheets and blankets).
- The towel bar in the bathroom was coming out from the wall (see attached image towel rack).
- On Friday and again on Saturday, when this was brought to the attention of the front desk, we were told a reduced room rate would be given for our stay but now we are being charged more than what was originally proposed (via the Hilton website) when we booked the room, without the discount for the inconvenience.
- The room smelled like smoke as soon as we walked in. At first, we weren't sure why until we found Black & Mild wrappers on the floor where our kids were playing (see 2 attached images for the Black & Mild wrappers). This just confirmed our suspicion that the room was not cleaned properly.
- Then only 1 working elevator for 2 properties (with over 150 units between the two buildings) for 2 days.
Attachments:
- Invoice Dated 2/26/2023
- Picture of Original Booking Email illustrating a different final cost
- Pictures of feces on the unclean bathroom wall
- Pictures of the dirty / unclean bathtub
- Pictures of the unclean / dirty sheets on pullout couch
- Picture of black and mild labels on an unclean floor. This would explain the awful smoke smell in our room.
In closing, this was one of the worst Hilton stays my family has experienced. Ever! I have been a Diamond member for years and cannot remember the last time we had such an awful experience.”
— Matthew Mercier
“As a weekly business traveler and Diamond member, 100+ nights this year, I am extremely disappointed with this property.
I requested two days in a row for housekeeping. During check in guests are advised that privacy please signs will be respected and housekeeping will not be performed. Perfect. No problem.
I actually never use the privacy please door hanger because I wake up early for work and return well after 5. Repeat: I have never and didn’t use the well respected privacy please door hanger.
After the second request for housekeeping I asked why the service wasn’t performed. The reply, face to face with the front counter, was that my privacy please sign was hanging on my door knob. A complete lie. Lied straight to my face. I’ve been denied housekeeping before for reasons of staff shortages, forgot. The truth.
In this case, a lie.
My take on this is that when you check in and are advised of the policy this info is relayed to the staff and is used to not finish their assigned housekeeping rooms.
I travel four nights a week. When I come “home” from work, having toilet paper in the room is nice. Fresh bath towels is nice. Having to go down to the front desk and request toilet paper and bath towels is a horrible way to end the day. The housekeeping request is made so that when I come “home” and need to take a shower and use the bathroom I am able to do so without having to request toilet paper and bath towels.”
— Jason Miller
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