Experience Luxury at NH Collection Madrid Gran Vía

NH Collection Madrid Gran Vía

Gran Via 21, Near Gran Via Street, Madrid, 28013, Spain

Rating

4.6

Travelers Choice

2021

Price Level

Camere

Pets

Yes

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NH Collection Madrid Gran Vía, Madrid

NH Collection Madrid Gran Vía

L'hotel vanta una posizione ideale nel cuore di Madrid. Nelle sue immediate vicinanze si trovano varie possibilità di shopping e di svago, nonché Puerta del Sol, Plaza Mayor e Palacio Real. Ulteriori attrazioni turistiche sono comodamente raggiungibili con i mezzi pubblici. La stazione ferroviaria di Atocha dista soli 20 minuti a piedi.La struttura offre un'accogliente hall con ascensori, cassette di sicurezza a pagamento e reception aperta 24 ore su 24. I professionisti in viaggio d'affari potranno usufruire di sala conferenze. Tra i servizi offerti figurano infine postazione Internet, servizio in camera e servizio lavanderia.Le camere sono arredate con gusto e dispongono di spazioso bagno con asciugacapelli, telefono, radio, accesso a Internet, minibar/frigorifero, riscaldamento centralizzato e cassetta di sicurezza a pagamento.Gli ospiti hanno la possibilità di utilizzare la palestra e il centro Spa dell'hotel Senator España.

Price & Availability

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Overall

Wonderful

4.6

372 reviews

280

Customers Review

Cleanliness 4.7

Comfort 4.5

Neighborhood 4.7

Amenities 4.5

Condition 4.7

Recomendation 88%

“Excelente hotel, equipe muito amável e prestativa.”

— Ariobar Lima Pontes

“Do not stay at this hotel! We had such high expectations as it was very centrally located and looked beautiful. We made reservations directly through the hotel and selected the "Pay at the hotel" option due to covid concerns. Unfortunately, our flights were cancelled and we never made it to Madrid. However, the hotel still charged me and refused to even give me a partial refund. After much back and fourth they asked for supporting documents to look into my case. Then after giving them boarding passes, confirmation numbers, etc. they still stated that I didn't have a valid excuse to cancel my reservation and refused to give me my money back despite never having stayed at this hotel for something completely out of our control. This hotel may be beautiful but lacks empathy, respect, and genuine customer service for it's guests. Please do not give them your business and book your stay elsewhere.”

— Joanna Sanchez

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