Hotel Zessa Santa Ana, a DoubleTree by Hilton
201 East MacArthur Blvd., Near Segerstrom Center for the Arts, Santa Ana, CA 92707, United States
Rating
4
Price Level
$$
Rooms
253
Pets
No
from $ 997.46
21
Dec
Hotel Zessa Santa Ana, a DoubleTree by Hilton, Santa Ana
Hotel Zessa Santa Ana, a DoubleTree by Hilton
Price & Availability
Select your room
2 Queen Beds-Nonsmoking ·
Միայն Սենյակ
Non Refundable
1 King Bed With Sofabed-Nonsmoking ·
Միայն Սենյակ
Non Refundable
1 King Deluxe Rm W/ Sofabed Top Floor No Smok ·
Միայն Սենյակ
Non Refundable
2 Queen Beds-Top Floor-Nonsmoking ·
Միայն Սենյակ
Non Refundable
1 King Hearing Accessible No Smok ·
Միայն Սենյակ
Non Refundable
2 Qn Hearing Accessible No Smok ·
Միայն Սենյակ
Non Refundable
2 QUEEN BEDS-NONSMOKING,55IN HD TV EXTRA CHARGING PORTS,REFRIGERATOR ·
617
Non Refundable
2 QUEEN BEDS-TOP FLOOR-NONSMOKING,55IN HD TV EXTRA CHARGING PORTS,REFRIGERATOR ·
617
Non Refundable
1 KING BED WITH SOFABED-NONSMOKING,55IN HD TV EXTRA CHARGING PORTS,REFRIGERATOR ·
617
Non Refundable
1 KING DELUXE RM W/ SOFABED TOP FLOOR NO SMOK,HI SPEED INTERNET INCL,55IN HD TV EXTRA CHARGING PORTS ·
617
Non Refundable
Room, 1 King Bed, Accessible, Non Smoking ·
Միայն Սենյակ · 1 King Bed
Book now and save
Non Refundable
Deluxe Room, 1 King Bed, Non Smoking ·
Միայն Սենյակ · 1 King Bed
Book now and save
Non Refundable
2 Queens Non Smoking ·
Միայն Սենյակ · 2 Queen Beds
Book now and save
Non Refundable
Two Queen Beds, Non-Smoking ·
Միայն Սենյակ · 2 Queen Beds
Book now and save
Non Refundable
Two Queen Beds, Non-Smoking, Accessible ·
Միայն Սենյակ · 2 Queen Beds
Book now and save
Non Refundable
One King Bed, Non-Smoking ·
Միայն Սենյակ · 1 King Bed
Book now and save
Non Refundable
2 Queen Hearing Accessible Non-Smoking ·
Միայն Սենյակ
18% discount
Non Refundable
1 King Bed With Sofa Bed-Non-Smoking ·
Միայն Սենյակ
18% discount
Non Refundable
2 Queen Beds-Top Floor-Non-Smoking ·
Միայն Սենյակ
18% discount
Non Refundable
2 Queen Beds-Non-Smoking ·
Միայն Սենյակ
18% discount
Non Refundable
1 King Deluxe With Sofabed Non-Smoking ·
Միայն Սենյակ
18% discount
Non Refundable
1 King Hearing Accessible Non-Smoking ·
Միայն Սենյակ
18% discount
Non Refundable
2 Camas De Matrimonio, No Fumadores, Accesible ·
Միայն Սենյակ
Cancel free of charge before Thu, 28 Nov 2024
2 Camas De Matrimonio, No Fumadores ·
Միայն Սենյակ
Cancel free of charge before Thu, 28 Nov 2024
1 Cama De Matrimonio Grande, No Fumadores ·
Միայն Սենյակ
Cancel free of charge before Thu, 28 Nov 2024
Habitación Deluxe, 1 Cama De Matrimonio Grande, No Fumadores ·
Միայն Սենյակ
Cancel free of charge before Thu, 28 Nov 2024
Doble Cama King Size ·
Միայն Սենյակ
Non Refundable
Habitación Deluxe ·
Միայն Սենյակ
Non Refundable
Doble 1 O 2 Camas Dos Camas Queen Size ·
Միայն Սենյակ
Non Refundable
Deluxe Room 1 King Bed Non Smoking ·
Միայն Սենյակ
Cancel free of charge before Mon, 25 Nov 2024
2 QUEEN BEDS-NONSMOKING,55IN HD TV EXTRA CHARGING PORTS,REFRIGERATOR ·
Միայն Սենյակ
Promo
Non Refundable
1 KING BED WITH SOFABED-NONSMOKING,55IN HD TV EXTRA CHARGING PORTS,REFRIGERATOR ·
Միայն Սենյակ
Promo
Non Refundable
1 KING DELUXE RM W/ SOFABED TOP FLOOR NO SMOK,HI SPEED INTERNET INCL,55IN HD TV EXTRA CHARGING PORTS ·
Միայն Սենյակ
Promo
Non Refundable
2 QUEEN BEDS-TOP FLOOR-NONSMOKING,55IN HD TV EXTRA CHARGING PORTS,REFRIGERATOR ·
Միայն Սենյակ
Promo
Non Refundable
1 King Deluxe Rm W/ Sofabed Top Floor No Smok ·
Bed & Breakfast
Cancel free of charge before Fri, 13 Dec 2024
2 Qn Hearing Accessible No Smok ·
Bed & Breakfast
Cancel free of charge before Fri, 13 Dec 2024
1 King Hearing Accessible No Smok ·
Bed & Breakfast
Cancel free of charge before Fri, 13 Dec 2024
2 Queen Beds-Nonsmoking ·
Bed & Breakfast
Cancel free of charge before Fri, 13 Dec 2024
2 Queen Beds-Top Floor-Nonsmoking ·
Bed & Breakfast
Cancel free of charge before Fri, 13 Dec 2024
1 King Bed With Sofabed-Nonsmoking ·
Bed & Breakfast
Cancel free of charge before Fri, 13 Dec 2024
Queen Room With Two Queen Beds - Hearing Accessible/non-smoking ·
Միայն Սենյակ
Cancel free of charge before Mon, 25 Nov 2024
King Room With Sofa Bed - Non-smoking ·
Միայն Սենյակ
Cancel free of charge before Mon, 25 Nov 2024
1 KING DELUXE RM W/ SOFABED TOP FLOOR NO SMOK,HI SPEED INTERNET INCL,55IN HD TV EXTRA CHARGING PORTS ·
Bed and Breakfast Rate 1
Cancel free of charge before Tue, 3 Dec 2024
2 QUEEN BEDS-NONSMOKING,55IN HD TV EXTRA CHARGING PORTS,REFRIGERATOR ·
Bed and Breakfast Rate 1
Cancel free of charge before Tue, 3 Dec 2024
1 KING BED WITH SOFABED-NONSMOKING,55IN HD TV EXTRA CHARGING PORTS,REFRIGERATOR ·
Bed and Breakfast Rate 1
Cancel free of charge before Tue, 3 Dec 2024
2 QUEEN BEDS-TOP FLOOR-NONSMOKING,55IN HD TV EXTRA CHARGING PORTS,REFRIGERATOR ·
Bed and Breakfast Rate 1
Cancel free of charge before Tue, 3 Dec 2024
2 QUEEN BEDS-NONSMOKING,55IN HD TV EXTRA CHARGING PORTS,REFRIGERATOR ·
Rate Plan 4
Cancel free of charge before Tue, 3 Dec 2024
2 QUEEN BEDS-TOP FLOOR-NONSMOKING,55IN HD TV EXTRA CHARGING PORTS,REFRIGERATOR ·
Rate Plan 4
Cancel free of charge before Tue, 3 Dec 2024
1 KING BED WITH SOFABED-NONSMOKING,55IN HD TV EXTRA CHARGING PORTS,REFRIGERATOR ·
Rate Plan 4
Cancel free of charge before Tue, 3 Dec 2024
1 KING DELUXE RM W/ SOFABED TOP FLOOR NO SMOK,HI SPEED INTERNET INCL,55IN HD TV EXTRA CHARGING PORTS ·
Rate Plan 4
Cancel free of charge before Tue, 3 Dec 2024
2 Queens Non Smoking ·
Bed & Breakfast · 2 Queen Beds
Non Refundable
Room, 1 King Bed, Accessible, Non Smoking ·
Bed & Breakfast · 1 King Bed
Non Refundable
Two Queen Beds, Non-Smoking, Accessible ·
Bed & Breakfast · 2 Queen Beds
Non Refundable
One King Bed, Non-Smoking ·
Bed & Breakfast · 1 King Bed
Non Refundable
2 Camas De Matrimonio, No Fumadores, Accesible ·
Bed & Breakfast
Cancel free of charge before Wed, 18 Dec 2024
2 Camas De Matrimonio, No Fumadores ·
Bed & Breakfast
Cancel free of charge before Wed, 18 Dec 2024
Habitación Deluxe, 1 Cama De Matrimonio Grande, No Fumadores ·
Bed & Breakfast
Cancel free of charge before Wed, 18 Dec 2024
1 Cama De Matrimonio Grande, No Fumadores ·
Bed & Breakfast
Cancel free of charge before Wed, 18 Dec 2024
Deluxe Room 1 King Bed Non Smoking ·
Bed & Breakfast
Cancel free of charge before Sun, 15 Dec 2024
Queen Room With Two Queen Beds - Non-smoking - Breakfast Included In The Price ·
Bed & Breakfast
Cancel free of charge before Mon, 16 Dec 2024
King Room With Sofa Bed - Non-smoking - Breakfast Included In The Price ·
Bed & Breakfast
Cancel free of charge before Mon, 16 Dec 2024
Disclaimer: The image shown is for illustrative purposes only and may not represent the actual hotel room. The room layout, furniture, amenities, and view may vary depending on the availability and location of the hotel.
Overall
Very Good
4
974 reviews
5
4
3
2
1
Customers Review
Location 5
Cleanliness 4.3
Comfort 4.2
Neighborhood 4.3
Amenities 3.9
Condition 4.2
Recomendation 79.8%
“Not only was this a lovely place to stay and take a training course, the location was really convenient both for short walks and for sightseeing. Most importantly the staff was lovely, especially Addie who greeted us and made us feel welcome after having had two very difficult days of travel. Her high level of kindness turned things around for us and the rest of our stay in California seemed to flow from that positive energy! Thanks!”
— Tarana Wheelwright
“I was a walk-in lodger, the only 2 points earned by the lady who helped me to check in that night. They are the service problems and housing problems.
(And also everything based on that lady told me that’s one of the best rooms I can get, and I believe she upgraded for me already to a room with the coach, I appreciate that)
1. The misplacing of body lotion and body wash; The body wash was placed where the wash basin at, while the body lotion was placed above the bathtub by the housekeeping ladies. Soaking wet, I had to drag my damp body to the washbasin naked to squeeze the body wash so that the floor was full of water. If this was not due to the negligence of the cleaning staff, this design was particularly unreasonable. Who would be responsible if the procedure caused the guests to slip? If a family with children lives in a guest room like this, who is responsible if the child falls in the process? I was scared to think about it.
2. After checking in with my Hilton membership, the lady at the front desk agreed to an hour's delay in check-out. At the same time, I put a do not disturb sign outside my door. However, after 11 o 'clock, there was still a cleaning staff knocking loudly on the door as if desperately trying to get rid of the guest. Do strict training guidelines exist for the humanized connection between employees and customers while your company trains your employees? If such training exists, are any special notes passed on to their following shifts of the customer’s needs?
3. Hotel soundproof facilities are madly unreasonable; at a bit more than ten o 'clock in the morning will hear a lot of noise, people in the corridor talking, a vacuum cleaner sound, and so on. Ironically, it took a long time for the call to be answered at the front desk for the noise complaint, but an hour later, I was bombarded with calls urging me to check out.
And yes, everything was based on the experience of being promised one of the best rooms.”
— Qianhui Ma
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