My family and I stayed at the "Atlan Family Hotel Guangzhou" at 2:00 p.m. on August 8, 2018. I went out to play in the afternoon and went back to the hotel to rest in the evening. I slept until about 23:00 and felt that the shoulders near the neck were extremely itchy. Turn on the lights. See a bed bug crawling on the bed! I caught the bed bugs and went to the hotel front desk and asked the hotel to send someone to check the room. After half an hour, the hotel front desk sent a replacement manager to check the room and called the housekeeping manager. The house manager said that it was normal for bed bugs in the room due to wet weather! These two managers have always been indifferent! No positive response! I had no choice but to call the police for help from the local Dashi police station. The police came to the hotel where I was staying to understand the situation and recorded it so that I could negotiate with the hotel. I went to the emergency doctor nearby at 1 a.m. to prescribe anti-allergy medicine. During this period, the hotel ignored it. We found and caught 9 bed bugs in the hotel bed at 2am! dare not live! Check in at a nearby golf hotel. At ten o'clock in the morning, I went back to "Guangzhou Atlan Parent-Child Hotel when I checked out and saw the room manager. He expressed his willingness to compensate me for the loss. He added me on WeChat and I asked for a plan at 12 noon. After that, he kept perfunctory. I asked him for the hotel owner's phone number. He doesn't give it! It's been half a month now! "Atlan Family Hotel Guangzhou" has not contacted me once! No compensation! It can be seen that this hotel doesn't care about consumers' feelings at all! This is a family hotel!

There is a nearby food shop, the hotel has a restaurant, and the nearby business hotel has a Chinese restaurant. The hotel can arrange a car transfer to the Chimelong Wildlife Park. If you walk to the North Gate of the Chimelong Wildlife Park, you only need to go north and you will see the entrance instructions and giraffes. Model, about half an hour or so.

Hotel is at outer skirts of the city, Metro station and City center is approx 3 km from Hotel on a highway. There is no public transport / taxi available easily near hotel however hotel staff is good...

Overall experience is pleasant. Very attentive staff. Housekeeping responded to our requests promptly. The engineering team went the extra mile to help us set up google home and brighten up all the...

Fatte Alam at laundry is a very serviceable person with guests, he help me with my logistics problems in record time, in 35 min helped with my clothes. All his services was fast. Thankyou Mr. Fatte!!

It was a great experience their in Dubai. And what a hotel everyone is so nice and helpful 😍. Especially the chef cook vaishak offered us indian food too and treatet us as his very own family 🥰. At...

This place apparently markets itself with another name which is Guangzhou Atlantis. My wife hated the hotel. I’ll be honest, I believe I may have spoiled her a bit too much with decent (I can’t...

【丢回14.06.2019】⚠️⚠️⚠️ 今天在离开这间令我们长见识的酒店之前，写下我最深刻的体悟。虽然给我们这次的旅程带来一点小插曲（还请公安来），稍稍带来不快，但我们也只能自叹倒霉 我希望只有我们倒霉一次就好了，我们的朋友们就别上当了。 13/6-14/6...

酒店离长隆野生动物园非常近。提供免费的停车位，也有适合孩子玩乐的儿童乐园。春节后面几天入住，还是挺受欢迎的，入住花了点时间。房间分公主房和王子房，特别提供了适合孩子的小床、睡衣、浴缸、卫浴用具，特别是一次性的泡澡的塑料袋，还是比较适合带孩子入住的。早餐比较简单，再加餐厅内孩子数量太多，多少有些乱。房间的装修还行，但是公共部位和酒店外观的装修实在不敢恭维，我们房间外走廊的灯也不亮，晚上只能摸黑开房门...