“Won a one night stay here via a charity auction back in ‘14. My stay was only okay, and was told that I was not entitled to breakfast, even though it was included in the details for my package.”

“Booked a spa day here with my wife. Glad we didn't arrive too early as very little to do. Lovely greeting at the front door to be directed to the spa downstairs. Arrived downstairs to fill in forms for our massages later. Given towels but no robes or slippers, which I would have expected for a spa day, especially when massages were included. Very clean changing rooms and walked into the spa to see a sign stating to shower before entering the spa, sauna and steam room. 'there is no sauna' we discovered after searching and then asking. The pool was small but lovely and warm. It was actually warmer than the jacuzzi! The jucuzzi we had to ask the staff to turn the heating up multiple times. The steam room had no steam and again staff had to be asked to fix. Really not what I expected from a spa day after travelling from Swansea to Birmingham for a spa day! Thought we were in good hands with a Marriott but apparently not. Not much to do for a few hours while we waited for our massages, which were excellent. Thank you Jasmine for our massages, so relaxing and professional. On the whole very disappointing experience and we left straight after the massages due to lack of working facilities. After speaking to regulars at the spa, they said that the facilities are often not working and they always have to speak to staff to get things working. They only go there because its quiet in the spa and gym, which probably says a lot about the place.”