Giving another review for the outstanding hotel and its service! The hotel is located in very convenient and safe area that is close to the city center, beautiful park, restaurants and the stores ALL in walking distance. The hotel is very clean and have wonderful interiors/exteriors. All the staffs were very helpful and professional!! The breakfast buffet was excellent and so convenient! Loved freshly cooked, excellent quality simple menu, and wonderful services. The room was very clean and comfortable. We had the best time staying at the hotel which made the most memorable visit in Lisbon. I’d definitely will stay there again. Thank you!!

We stayed here for one night, room was very clean and shower got hot fast and had nice pressure, nice front view and good blackout. Eugenia, Beatriz and bellboy Paulo from the reception were very lovely and approachable. Breakfast was okay, good pastries but need to work on the bacon, eggs and orange juice.

Not a 5 star hotel, maybe an okay-ish 4 star experience. Nice rooms, somewhat worn and basic amenities. Good fitness facilities. The staff was not very friendly, just kinda an indifferent vibe. Breakfast selection is okay. Other than that, I tried their lunch menu, got a ceasar salad and the chicken literally tasted like bad fish, took that as a sign to start my diet early .... So not a bad hotel, it can just be done much better, and don't eat there

So far the worst ever 5 star hotel experience. We arrived at 12 noon having booked 2 double rooms in July. We were told the rooms would be ready between 2 and 3pm. At 2.25pm we asked whether the rooms were ready - the duty manager then checked and after 5 minutes we were given the key cards for the 2 rooms. One room was a twin room. I immediately rang down and asked for the room to be changed to a double room. I was passed on to another lady 3 times and gave up trying to explain this simple problem so I decided to go to reception. There was no apology whatsoever, just a suggestion that they could zip the 2 beds together. Not ideal at all as this room is laid out and designed as a twin bedded room. What's the point in booking in July at a 5 star Hotel when they can't allocate the rooms properly on the day? This is not a cheap hotel 2* that you expect to make this type of elementary mistake. After some strong words were spoken they offered another room, which was dark and dingy, nothing like the second correct double room for the second couple. There were apologies and a promise of better room tomorrow for the rest of our 5 day stay. What a waste of our time on our vacation, sorting out the detailed reservation made 2 months ago and having to move rooms twice. I asked three times for the name of the manager (who clearly was not working the weekend) and on all 3 occasions the manager and staff at the reception desk refused to provide the name. It will take a huge improvement in the service at this expensive hotel over the remainder of our trip to even consider whether to return here or indeed recommend this 5*?! hotel to any of our travelling friends.

Definitely not up to 5 star standards. No working room safe, advised to use friends room next door for our valuables!! No net curtains/blinds so apartments opposite could see into room. Charged for tea & coffee, which I have never been in any hotel before. Shower good, but flimsy curtain which flew around everywhere due to power of water & flooded floor. Staff pleasant, especially housekeeping, but reception couldn't always resolve issues. Spa & jacuzzi not working & no plans to fix. Bar area nice, but service very slow, waited half hour for a drink & not easy to order as had to wait ages. Staff pleasant, but it wasn't busy so shouldn't take that long to serve. Breakfast very good. Overall was ok, but not up to 5 star standards, 3 or 4 at best.

Lugar limpio y bien acondicionado

Excelente localização. Pessoal muito atencioso. Muito bom serviço.

Zero attention to details.

Great hotel. Service had been the best. Staff has helped me with every request I had. Comfortable abs great location. Stayed here 3 times.

This hotel is a real gem and is located on a quiet street moments from the city centre by Uber. However, what we have found disappointing on our last two stages is that the health spa in the basement still isn’t open. This seems strange since other hotels we have stayed in in Portugal have fully open their facilities. They really should look at making this a priority as it is one of the best things about the hotel!

Hotel conveniently located closeby on walking distance from the El Corte Ingles department store and other shops are neither too far away. The hotel self makes a little bit a dated impression, even considering it is located in an older area and building. The front desk service is courteous and fast. The room is large and is equipped with a large bed with good matrasses. While the room offers a bother of water, ther is no coffee or tea making equipment provided. The bathroom is also large and equipped with all one might need. The paid hotel parking is a challenge to manoeuvre around especially with family sized cars , and bigger. One needs to enter through a small circular corridor in which errors can easily be made leading to damage to your car. We drove an economy sized car and by going in slowly and reversing when needed, we safely reached a parking spot on the minus four floor. Agree with other reviewers more a 4 star hotel

Sítio maravilhoso para descansar

Excelente estadia. Quartos super aconchegantes, banheira com água quente, delicioso ambientepara relaxamento, café da manhã com inúmeras variedades de delícias, muito fato e gostoso. Localização muito boa com acesso a metrô. Atendimento muito cortês. Preço excelente para cinco estrelas.

Não gostei do quarto cadeira tava partida não tem vidro na banheira temcortinados, a tampa da banheira não funciona o cartão no elevador não funciona correto fiquei no quarto 228

Os portugueses sabem cuidar bem dos seus hotéis. Limpeza impecável e tudo muito bem arrumado. O local é tranquilo, perto do Metrô, tem restaurantes por perto, shopping, farmácia , o Museu Gulbenkian. hotel confortável e não muito longe do aeroporto.

Maravilhoso! Atendimento impecável, café da manhã incrível, ambiente magnífico, tudo muito bonito e organizado. Restaurante sensacional, localização excelente. Somente elogios, hotel vale cada centavo, experiência única

Café da manhã espetacular! Quartos espaços e extremamente limpos. Com certeza indicamos esse hotel...

Estadia perfeita! Quarto triplo amplo, aconchegante e super confortável. Possui armário, frigobar, cofre, tv a cabo e carpete. Cama e travesseiros confortáveis.Banheiro amplo com banheira e secador.Café da manha super completo, atendendo a todas as necessidades. Queijos diversos, embutidos, pães, frutas, doces e cereais.Possui vaga na garagem com o valor de 9 euros a diária.O hotel conta com academia e um spa para relaxamento (não foi usado).Equipe cordial e super prestativa, desde a camareira a recepção.Localização top, próxima ao metro e supermercado.O ponto negativo fica pra cama de casal, mas nada que atrapalhe a experiência.

Nice place. Close to Avenida Liberdade and El Corte Ingles.

La habitación que nos dieron. La mejor. En los hoteles nos dan una cama de matrimonio y una pequeña. Aquí dos habitaciones con sus respectivas tvs. Todo confor. Son 3 años que vamos a Lisboa y a este hotel nos gusta mucho la atención, la comida. Todo. Nos gusta todo. Es muy bueno. Volveremos elsiguiente verano

Excelente el detalle sorpresa en el cumpleaños de mi hija, le regalaron una botella d vino y un pedazo d pastelito muy sabroso

Buena atención y sazón de sus comidas

Muy limpio y el personal amables.

Atención al cliente muy bueno! Quizás esperaba un poco más en cuanto a la habitación ya que la tv es un poco pasada de moda(puede ser de hace 10 años) o a las inmediaciones del hotel(ya que no cuenta con piscina...) Pero en general muy bien

If anybody is trying to find good deals for hotels visit RoomBuIIy.com booked a hotel on there and they had the best rates anywhere!The hotel was clean, staff friendly, no restaurant on site but located close to restaurant, a large store like Macy, St. George Park, the tour bus hub, trendy neighborhood and Botanical garden. If you do not mind walking you can easily get to the various square and main shopping areas. Taxis are accessible and affordable

I Don't agree that it is a five-star hotel, but it is a great place large rooms clean and wonderful stuff.

Nice room, breakfast good too. Sadly no milk in room,no courtesy bottle of water,no tea spoon for making coffee.Toiletries good, bed comfy, staff nice overall a nice time just needs a few little touches.

What a nice Hotel close to downtown and located a block from the Metro, easy travel to the Airport from there. Clean and friendly staff. Great coffee and desserts just around the corner, must have. Highly recommend if visiting Lisbon.

Second time I m stayimg here and same warm and cosy place to stay in Lisbom .

Para nada estamos hablando de un hotel de 5 estrellas. Antiguo necesita una reforma interior. El wifi no funciona bien en las habitaciones, el aire acondicionado ruidoso y poco eficaz.

Le doy 3 estrellas porque está bien situado cerca de una línea de metro directa a Plaza del Comercio, el desayuno está muy bien y el personal es atento. Pero para ser un hotel de categoría 5 estrellas no puede ser que en invierno te pongan un radiador portátil en la habitación!!! Además algunos huéspedes piden comida al servicio de habitaciones y el carrito con los restos y todos los platos se puede tirar todo el día en el pasillo dando una imagen realmente fea!

The rooms were very clean and well equipped apart from no tea and coffee making facilities. The spa was pretty nondescript and certainly not inviting as were the public spaces. The wine bar was...

Comfortable rooms and great service, would definitely return if I come to Lisbon again. The rooms are comfortable and quiet. Breakfast is a good spread with many options and this is in a great...

An excellent stay! The hotel took our passports on arrival and without us knowing made a note of it being one of our birthdays the next day. We were then surprised with a lovely birthday cake at...

It is very well located, in a very select area of the city. It is also a 3 minute walk from El Corte Ingles, amazing shopping location. There are a lot of good restaurants. The hotel is a bit dated...

The hotel Real Palacio is located in a lovely neighbourhood, within walking distance of the city centre, close to excellent shopping facilities and charming restaurants. The rooms are spacious and...

Extremely conveniently placed on a direct metro line from the airport and within easy walking distance to a couple of other metro lines that take you quickly into the city centre. This hotel is not...