Phone Number 511-616-7777
DoubleTree by Hilton Hotel Metropolitan - New York City
569 Lexington Avenue at 51st, Near St. Patrick's Cathedral, New York, NY 10022, United States
Rating
3.7
Rooms
764
Pets
Yes
04
Apr

DoubleTree by Hilton Hotel Metropolitan - New York City, New York

DoubleTree by Hilton Hotel Metropolitan - New York City

This New York City hotel offers a free fitness centre on-site beauty salon and restaurant. Times Square and the Empire State Building are both a 6-minute drive away. Guest rooms at the Doubletree Metropolitan Hotel feature flat-screen HD TVs and digital safes. All bathrooms offer designer bath amenities. A work desk is also included. This Midtown Manhattan Doubletree Metropolitan Hotel offers childminding services and sightseeing tours. The hotel also features a multilingual staff and a free warm biscuit upon check-in. The Met Grill offers American cuisine all day in a modern setting. Cocktails can be enjoyed in the evening at the Met Lounge. The hotel also has 12000 square feet of event space which includes a ballroom two boardrooms and two glass-enclosed penthouses with balconies. Madison Square Garden and the Penn Plaza Pavilion are 2 miles from this New York City Doubletree Hotel. The Museum of Modern Art is a 10-minute walk away.

DoubleTree by Hilton Hotel Metropolitan - New York City

Price & Availability

Overall

Good
3.7
2354 reviews

Customers Review

Location 3
Cleanliness 3.9
Comfort 3.8
Neighborhood 4.5
Amenities 3.5
Condition 3.6
Recomendation 77.5%
“O quarto no qual me hospedei era pequeno e causou alguns incômodos, mas o hotel tem quartos maiores. Não há vista, são muitos prédios ao redor. A localização é excelente.Compensa qualquer outra desvantagem.”
— Ewerton Meira
“If I could give Hilton and this hotel 0/5 I would. This Hilton accepts bookings but has no date on reopening. Then on top of that they have NO resolution plan in place. I booked this hotel in May to stay in NYC during thanksgiving. We booked early / far in advance so we could get better rates. I happened to be googling the hotel to see the distance to a restaurant and noticed that the hotel closed. I was not notified that my reservation had been canceled and never got an email. I called the Hilton customer service to get assistance and ended up even more frustrated then before. I was on hold a total of 1.5 hours for them not to help me or offer any solutions. Their customer service is terrible and I have had a rep laugh at me when I told her I was on hold for an hour and got hung up on. I would never recommend Hilton to anyone after that experience. I called a Hyatt in NYC and they were so nice, helped me find an affordable rate and they felt sympathetic with my situation. Just shows the difference between the levels of customer service.”
— hayley shaw

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