“Amei a villa. Será perfeito se a banheira não estiver escondida da área de banho principal. Independentemente disso, o serviço também foi bom”

“The Capella on Sentosa Island is beautiful with its colonial architecture and green surroundings. The pools are nicely set up, so they don’t just look stunning on pictures, but actually really help you to relax. My partner, dog and I stayed at one of the garden villas. The villa was beautifully made, had a great layout and a much bigger plunge pool than anticipated. I really enjoyed staying there and felt that the furnishing was of good quality. However, the usability of electronics and especially lights was difficult and needed trial & error. The entertainment equipment is of great quality, but not up to standard anymore. Also, the cleanliness was not up to scratch. From cobwebs and watermarks on tables to stained carpets and old encrusted milk stains next to the bed. Towels & bed sheets were clean though. The outdoor area of the villa is spacious, but not fully enclosed, which may be an issue for some dog owners. We were OK though. I am confused when it comes to the service. I emailed guest relations weeks in advance that I am vegan and that I am staying for my birthday. Both information were acknowledged, however the cake I received was not vegan. My partner double checked with the hotel, but the service stuck to the non-vegan cake. We wanted to dine at the hotel’s restaurant “Knolls” the first night, but amended plans when we realised that the hotel was not prepared to cater for vegan guests. Only at breakfast the next day, was I given a choice of vegan foods, which were all delicious. Two ladies of the Knolls restaurant at breakfast service (maybe managers?!) were super lovely and really took good care of me and my wishes. One of which even organised a birthday fruit platter and souvenirs from the hotel on day 3 of our stay to make up for the cake. She shared that she is in the process of becoming vegan herself. I believe that the Culturist (who acknowledged my vegan lifestyle) does not know how to handle vegans, but the Knolls restaurant does. All in all did we enjoy staying at Capella. There’s plenty of room for them to improve, especially since the backbone is near perfect. Upgrade the entertainment systems, have a look at usability in the villas, train service staff on dietary needs and double check on cleaning service. It’s to be said that I stayed on a promotional rate and therefor may feel more forgiving than would I have paid more.”