“Location 5star, property 5star, food 6star, s front desk staff 3.5star.Restaurant staff 4.5star, very good property with super duper food especially beef preparations and beef ribs was just super delicious. SPA Staff was more interested in selling spa packages. Overall it is very good resort and if got chance will visit again. Take all inclusive package you will never regret.”

“So I really wish there were more positives I could think of but the only positives were the adorable cats situated around the hotel who were so sweet, and probably that most of the staff were friendly and the buffet had good vegan options. I came here alone wanting some R&R after recent stresses I have been going through with my personal life. I did not feel relaxed at all. Aside from the number of kids running around like annoying little ants (mind you I didn't realise the whole of Essex would be here during half-term), there were numerous other issues. - So I paid 75 euros for a deluxe spa package which was 1 hr 45. i considered this expensive but thought I would treat myself. Anyway, the lady who massaged me could not speak English and did not communicate with me what she would be doing. She simply pulled down my towel, exposing my chest, which I felt very uncomfortable with. She was also touching me in intimate areas, despite me telling her not to. She finished 10 mins before the scheduled end of the massage. The last 15 mins she put on the clay mask so in total, the massage lasted about 45 mins instead of 1 hour. I complained to guest relations twice and nothing was done about it! I have now complained to the holiday company and requested a partial refund. - there was no iron at the hotel. i asked about this at reception many times and they said they did not have one which I find ludicrous for a 5 star resort. - my room was very cold and I was told the main heating source was switched off, so it was just blowing out cold air - the gym facilities were extremely poor. this was one of the reasons I booked this resort. no air conditioning before 8am and there were no mats to do exercises on (despite asking about this several times). The opening times were also not ideal- 8am until 8pm. i like to wake up very early and use the gym before breakfast but this was not possible. More than half the machines were broken, the size of the gym was small, - I went in half term as a single person and didn't realise how many children would be there. loud crying babies and children in the corridor outside my room when i was trying to sleep and children messing about outside. should have a "children free" pool area. - Food items not clearly labelled in buffet so hard to know what was suitable for vegans. also too many greedy people and children pushing through to get food. I hardly ate whilst i was there due to their rude greedy behaviour. - No dairy free milk options available- i sent an email 2-3 weeks before arrival asking about this but my email was ignored! - House keeping not attending until the end of the day when inconvenient. also not cleaning properly or replacing towels/toiletries. - Had to keep chasing reception to send someone up/sort out issues they said they would deal with. If you want a relaxing holiday with good service, do not book here!!!”