“Amazing staff and awesome service! Everyone who worked there was so kind and helped us with everything we needed. I will definitely return soon.”

“I am only giving 2 stars because it was a beautiful hotel and looked clean. It was also right across the Parthenon with a good view and was convenient to quickly get to the Parthenon for a wedding we were attending that weekend. Our first day we arrived and waited for our room check in, it was morning so we went to the bar /kitchen restaurant for breakfast by their elevators. We sat down (5 adults, one child) and ordered our food. They have two menus one for adults and one for children. Adults have a meal “Buttermilk Pancakes” for I think was $12 as does the kids menu labelled “Pancakes” for $5.99 that comes with fruit and bacon or meat. I ordered and pointed at the kid menu for my two year old (who can’t order herself obviously) that she will have the Pancakes. They gave us pancakes for her but noticed no fruit or bacon. We asked and the lady told us she gave us the adult pancakes meal…. Instead of trying to fix this situation for their mistake I asked if we could at least have the fruit. Immediately after she agreed to get the fruit, she stood and laughed with the table next to us for 15 minutes (this table also was seated with a lip stick stain on their glass). I later wanted to be ensured I wasn’t paying for the adult meal since I wanted the kid one and it was their mistake. Instead they charged us just for the fruit which was 6.99 opposed to the 5.99 kid meal. On top of all this our food was cold upon arrival and the bill 20% auto gratuity. Was a huge disappointment within hours of being at this hotel. Hours later our room became available. Which we didn’t mind since we knew we were early for check in. We stayed for a total 4 days 3 nights. Not once did room service come to clean our room, change our towels or garbage (that was holding dirty diapers from our child). The valet service was good and especially helpful with the shuttle to the downtown strip. However our last night the Valet left our car parked unlocked by the front entrance for over an hour. We noticed once we went down stairs an hour later to go for a walk with friends. Thankfully our other friends had better experience with their rooms. I’m sure we won’t be returning to this location due to the fact we live in Canada anyways but was just disappointing for all those reasons.”