“He tenído la suerte de poder conocer varios hoteles en distintas partes del mundo pero cómo esté ninguno. UNA ESTAFA. El hotel más caro de mi vida. Primero que no respetan lo que uno reserva. Reservamos una habitación con vista a la ciudad y nos dieron una con vista a la pileta. Cuando le reclamamos nos dicen que es así lo que reservamos y que la culpa la tiene Booking. Luego dicen que la reserva estaba bien pero el hotel estaba completo por eso nos dieron esas habitaciones (cuando la reserva se hizo hace más de un mes). En ese momento entre a booking y vi que tenían habitaciones disponibles y casualidad que en su sistema aparecieron habitaciones disponibles pero no podían cambiarnos por que no podían en ese horario. Luego, por lo que te cobran ni un agua o desayuno te incluyen. La habitación vieja, el colchón se hundía, la ducha no salía agua correctamente, poca luz, el velador de la mesa de luz titila todo el tiempo Y LO RECLAMAMOS DESDE EL DÍA QUE LLEGAMOS AL HOTEL Y NO DIERON RESPUESTA. La limpieza de la habitación deja mucho que desear, no cambiaron las toallas, las sábanas sucias y debajo de la cama había un paquete de cigarrillos (ninguno de los que estabamos fumaba y la habitación era no fumadores). No te solucionan nada, reclamamos varias cosas y quedaron en la nada. NUNCA EN MI VIDA VOLVERÉ A UN HOTEL DE ESTA CADENA. Horrible. Solo estafan a la gente. Y dedicaré cada oportunidad que tenga en defenestrarlo.”

“The hotel is beautiful as many Loews hotels I've stayed at. This is located on Highland Ave, and next door theirs food, a shopping plaza that takes you on Hollywood Blvd. It's all within a 5 minute walk. There's also a convenience store located across from the hotel, and plenty of food options. Hollywood is a bit pricey just because it's Hollywood I am sure even outside of the hotel.My room was a basic room still nice, but a few complaints the bed has a slope or dent in it which was really uncomfortable for my back. My sleep has been painful all week. The head of the bed leans down while the foot of the bed slopes up, so I may have just been unlucky with a room with a bed that is bent out of shape. The shower is pretty spacious and very clean. The view from my room pointed towards all the mountains, and homes in the hills along with the Hollywood sign, which was nice, but the window was a bit dirty. Not sure how often they get their windows cleaned.There is a pool, yoga, and fitness on the 5th floor, all very nice. The staff are super friendly, and just everyone I've ran into which is a plus. There is a Bodega market, H2 Bar, and Breakfast (Preston's). I ate breakfast at Preston's (11/3) on site and had the smoked salmon omelette (custom), which came with breakfast potatoes. The plate was plentiful for $18.00. My wife had the chicken sausage and pancakes, the pancakes are plentiful and two medium sized chicken sausages. Pancakes are $16.00, and the chicken sausage to add are $7.00. We had juice and coffee. The service there is very nice. Starting on 11/4 they you can only enter if you have been vaccinated, but they will allow you to place an order to go.The hotel charges $150.00 per day for deposit. My total deposit is $600.00 plus Hotel stay, so be prepared. I called two people prior, and chatted, and was told by one person there isn't a deposit, but he was unsure, and the chat person said there isn't a charge, and then another person said it may be $150.00, so I prepared for the worse and it was in fact $150.00 deposit, so if you don't have that to be put on hold. Then find another hotel.They also charge for a $25.00 per day resort fee, and with this fee you get a $20.00 credit each day, which does not roll-over to the next so has to be used during that day. This include premium wifi (but I used complimentary), yoga, starline sightseeing tour hop on, hop off, and Lucky strike (bowling). You can present the card given to you at the front desk to use those perks.The bodega inside the hotel, is expensive 1 bottle of beer is $7.00, Gatorade $5.00, Water $5.00, shot bottles $13.00,and White Cheddar popcorn was $5.00 for a normal size $1.00 bag back home, so if you don't want to spend that, your are better walking across the street to the Liquor/Convenience store and purchasing.I didn't drink at the H2 bar, only ordered 3 chocolate chip cookies for $9.00 since my wife had a sweet tooth that evening, they were pretty good, moist and soft.There's no In Room Dining I guess because of COVID, so that sucked, back home we do have in room service, but they weren't clear whether that was the reason besides they are not doing in room dining.Overall, the experience was nice, a bit pricey, but I gave a 3 star because the bed was awful for my experience, and the poor communication with the deposit hold.”