“Kemang Icon by Alila was one of our favourite hotels and I have stayed here many times years ago. Today is my first visit here again after maybe 4 or 5 years. I was very excited for the great experience again. Then, we are shocked to see what we see today.First of all, the furniture and the fixtures inside the room are not in good condition anymore. We can understand that for a hotel that is more than 10 years old. But what really upsets us is the broken elevator on our second day which has forced us to walk up the stairs to our room on the 3rd floor. I can handle this ‘exercise’ but we have our 75 years old mother with us and it is very hard for her to do that. What frustrating is the problem cannot be fixed promptly by the hotel. And there is no duty manager available on the premises!Unfortunately the bad experience does not stop there. When we had our dinner at the edge restaurant, our tenderloin steak and rib eye steak were very dry and hard. It was far from juicy and soft meat that I remember when I ate here years ago. This time it really taste like a frozen meat that has been kept for days and not cooked properly at all.I am very disappointed because I really liked this hotel before. Apparently, the hotel is not part of Alila anymore. Is this the reason of such a downgrade in quality? Current management of the hotel MUST do things right urgently if they still want to exist”

“Near to anywhere in kemang area, food is superb and instagramable”