Phone Number 511-616-7777
HYATT house Richmond-West
11800 West Broad Street, Near Short Pump Town Center, Richmond, VA 23233, United States
Rating
4.5
Certificate of Excellence
2018
Price Level
$$$
Rooms
134
Pets
No
12
May

HYATT house Richmond-West, Richmond

HYATT house Richmond-West

Settle in and get cozy at Hyatt House Richmond-Short Pump, an extended stay hotel nestled in the heart of Richmond, VA, with close proximity to Short Pump. Our hotel near VCU and Short Pump Town Center offers guests a modern and comfortable place to stay with apartment-like spacious suites with kitchens, high-quality in-room amenities, premium grab-n-go meals in our 24-hour H Market, and more. Step outside to be right in the hustle and bustle of Short Pump Town Center, the city's leading shopping destination, or take a short drive to nearby attractions like Kings Dominion, Richmond Coliseum, and Altria Theatre. An outdoor infinity pool hot tub and fire pit — plus hotel-wide free Wi-Fi complimentary breakfast and private parking — mean that the modern Hyatt House Richmond West is impressive inside and out. The open and airy lobby at the six-story Hyatt offers plenty of places to chat with friends or confer with clients. Head up to the second floor for a dip in the infinity pool or a rest in the surrounding lounge chairs. Work out in the fitness room kick back in the hot tub or meet other guests around the outdoor fire pit. Free Wi-Fi lets you log on anywhere in the hotel. The 134 non-smoking rooms entice with sumptuous beds plush robes make-up mirrors flat-panel TVs iPod docking stations and soothing sound machines. Refrigerators and microwaves are also included. Breakfasts with made-to-order omelets are on the house as is coffee whenever you need a pick-me-up. Parking is free. About 14 miles west of downtown Richmond the Hyatt is set in the elegant Short Pump Town Centre. Upscale shopping and dining are within walking distance. I-64 is nearby so getting on the interstate is a snap. Richmond International Airport is 22 miles southeast.

HYATT house Richmond-West

Price & Availability

Overall

Wonderful
4.5
919 reviews
5
643
4
240
3
60
2
18
1
20

Customers Review

Value 4.5
Location 4.8
Cleanliness 4.6
Comfort 4.6
Neighborhood 4.8
Amenities 4.2
Condition 4.6
Quality 4.5
Recomendation 93.3%
“Big disappointment. Nice facility. Nice room. Nice staff. But there are several things that need to be addressed. Very comfortable bed. At check in, 2 people behind the desk, but only 1 of the 2 computers worked. The room... The light in the shower was blown. The bulb over the toilet was very dim. Too dim to read. The hot water was barely above lukewarm. Same at both sinks. Our room was never serviced, so the towels were dirty, there was no replacement soap or shampoo. And most surprisingly no 2nd roll of toilet paper. We had barely enough. 2 people. 2 nights. At checkout I learned that I was supposed to ask. Wasn't mentioned at checkin. Breakfast - you need to COOK the sausage patties a lot more... need a little crisp on them...checking. beef hash was decent.. trash cans are few and far between. Starbucks coffee was weak. May have been the wimpy roast. Fake creamer. Yuck. Strongly suggest adding French roast or Verona. > Very convenient location. Bottom line is this place needs to step up their service game.”
— D S
“What a beautiful hotel! Very spacious and clean. The staff is friendly and helpful. The corner executive suite is amazing! I highly recommend this hotel!”
— Kim & Sam

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