Was very polite I'm a Uber driver was there to pick up a rider and was aloud to use there rest room

Loved staying here and would definitely stay again! The staff was super sweet and nice. The lobby is beautiful. Our room was amazing. The bed was amazing and the pillows were perfect! The room was very clean and updated.

Was very polite I'm a Uber driver was there to pick up a rider and was aloud to use there rest room

Loved staying here and would definitely stay again! The staff was super sweet and nice. The lobby is beautiful. Our room was amazing. The bed was amazing and the pillows were perfect! The room was very clean and updated.

Was very polite I'm a Uber driver was there to pick up a rider and was aloud to use there rest room

Loved staying here and would definitely stay again! The staff was super sweet and nice. The lobby is beautiful. Our room was amazing. The bed was amazing and the pillows were perfect! The room was very clean and updated.

Hotel muito bom, em uma área agradável. Quarto limpo e agradável e funcionários simpáticos. Excelente café da manhã continental servido, com muitas opções. Com certeza ficarei novamente se na área de Chicago.

Muy buen hotel, en una bonita zona. Bonita habitación limpia y personal amable. Excelente desayuno continental servido, con muchas opciones. Sin duda me alojaría aquí de nuevo si en la zona de Chicago.

Very nice hotel, in a nice area. Nice clean room, and friendly staff. Excellent continental breakfast served, with many choices. Will definitely stay again if in the Chicago area.

Instalaciones agradables ... la piscina no es genial ... el gimnasio es bueno ... buen desayuno ... excelente anfitrión ... un poco lejos del centro y no hay muchos restaurantes cerca ... en general, una experiencia agradable ...

Boa instalação .. piscina não é ótimo .. ginásio é bom .. bom café da manhã espalhado .. excelente anfitrião .. um pouco longe do centro da cidade e não há muitos restaurantes nas proximidades .. no geral, uma experiência agradável ..

Um hotel tão bom e limpo e uma equipe não poderia ser mais agradável. Ainda não conheci ninguém que não fosse feliz e útil. O café da manhã quente estava delicioso. Obrigada.

Such a nice and clean hotel and couldn’t be nicer staff. I have not met one yet that wasn’t happy and helpful. The hot breakfast was delicious. Thank you.

Nice facility.. swimming pool ia not great.. gym is good.. nice breakfast spread.. superb host.. a bit far from downtown and not many restaurants nearby.. overall a pleasant experience..

El servicio pésimo del asistente del gerente general, Matthew. Tuvimos dos familias que reservamos este hotel hace 2 meses. Planeamos quedarnos una noche, así que estábamos más cerca del aeropuerto antes de nuestras vacaciones familiares. Con la esperanza de que los niños naden y coman y beban juntos Cuando una de las familias llegó a las 5 de la tarde con un registro de entrada a las 3 de la tarde, ¡les dijeron que habían regalado su habitación! Literalmente, no recibieron una llamada telefónica ni nada que les preguntara si todavía vendrían a quedarse en el hotel. Nuevamente, ¡solo llegaron dos horas más tarde de lo normal en el registro! Matthew en la recepción trató de hacer que pareciera que les estaba haciendo un favor al comprar otra habitación en un hotel al final de la calle. El hotel que eligió fue un Marriott de dos estrellas. Nos encargamos de encontrar un Hyatt diferente en Naperville, los llamamos y hablamos con una señora muy amable que dijo que nos reservaría una habitación. No puedo creer que un Hyatt sobrevendiera su hotel y ni siquiera contactara a una familia para preguntarles si planeaban quedarse. ¿Por qué la gente tiene que reservar hoteles con antelación si eso no significa nada? Muy, muy frustrado con Hyatt y definitivamente nunca me quedaré en el hotel Oak Brook.

Serviço horrível do gerente geral assistente, Matthew. Duas famílias reservaram este hotel há 2 meses. Tínhamos planejado ficar uma noite, então estávamos mais perto do aeroporto antes de nossas férias em família. Na esperança de que as crianças nadassem, jantassem e bebessem juntos. Quando uma das famílias chegou às 17h com um check-in às 15h, foi-lhes dito que seu quarto foi dado! Eles literalmente não receberam um telefonema ou qualquer coisa perguntando se eles ainda iriam se hospedar no hotel. Novamente, eles estavam apenas duas horas atrasados ​​em relação ao check-in normal! Matthew, da recepção, tentou fazer parecer que estava fazendo um favor a eles ao comprar outro quarto em um hotel no final da rua. O hotel de sua escolha foi um Marriott de 2 estrelas. Decidimos encontrar um Hyatt diferente em Naperville, ligamos para eles e conversamos com uma senhora muito gentil que disse que reservaria um quarto para nós. Eu não posso acreditar que um Hyatt iria overbook seu hotel e nem mesmo contatar uma família para perguntar se eles estavam planejando ficar. Por que as pessoas precisam reservar hotéis com antecedência se isso não significa nada? Muito, muito frustrado com o Hyatt e definitivamente nunca ficarei no hotel Oak Brook.

Awful service by assistant general manager, Matthew. We had two families book this hotel 2 months ago. We planned to stay one night so we were closer to airport prior to our family vacation. Hoping to have kids swim and get dinner and drinks together. When one of the families arrived at 5pm with a 3pm check in, they were told their room was given away!! They literally did not receive a phone call or anything asking if they were still coming to stay at the hotel. Again, they were only two hours later than normal check in! Matthew at front desk tried to make it seem like he was doing them a favor in comping another room at a hotel down the road. The hotel of his choice was a 2star Marriott. We took it upon ourselves to find a different Hyatt in Naperville, we called them and talked with a very kind lady who said she would hold a room for us. I cannot believe a Hyatt would overbook their hotel and not even contact a family to ask them if they were planning to stay. Why do people even have to book hotels in advance if that means nothing? Very very frustrated with Hyatt and will definitely never stay at the Oak Brook hotel.

É uma boa instalação e o pessoal é muito bom. Eu tive que derrubar algumas estrelas apenas com base na minha experiência com a clientela e não ser capaz de ter uma estadia tranquila. Se você estiver lá a negócios e precisar descansar perto de um fim de semana, você pode querer ficar em outro lugar. Este hotel parece ser o "centro de recreação" para muitas famílias locais. Muitos moradores que ficam lá convidando amigos para encontros que demoram muito. Crianças correndo para cima e para baixo nos corredores (a construção com moldura de madeira significa que você ouvirá / sentirá tudo) nem mesmo tentando se secar após sair da piscina e pingar poças no saguão / elevador. Cachorros latindo. O cheiro de maconha flutuando pelos corredores. Salas contíguas (com as portas que as conectam) não fazem muito para isolar o som. Se você consegue ouvir seu vizinho falando em um tom normal, pode imaginar como é quando eles estão em uma festa ou têm filhos mais novos. Geralmente uma clientela sem o que alguns consideram ser cortesias básicas.Toda a sinalização que você verá espalhada sobre "horário de silêncio" e políticas de fumo deve ser um aviso quando você chegar lá que este é um problema contínuo que, com base na minha estadia, eles aparentemente não estão dispostos a fazer cumprir a não ser apenas afixando esses sinais. Se você é uma pessoa preocupada com as políticas de máscara, eles também não as aplicam - seja qual for a maneira que você aconteça com esse assunto carregado.Concedido, todos os itens acima não são necessariamente * fáceis * de aplicar na maioria das vezes, mas, no entanto, um problema se você deseja apenas um lugar tranquilo para ficar se estiver lá a negócios.(e não, mudar para um quarto diferente no meio da noite não é realmente uma opção viável)Procurarei em outro lugar se tiver necessidade de permanecer na área no futuro.

It's a nice facility and the staff is really nice.I had to knock off a couple stars just based on my experience with the clientele and not really being able to have a peaceful stay.If you're there on business and need to get rest near a weekend, you may want to stay elsewhere.This hotel seems like it's the "rec center" for a lot of local families.Lots of locals staying there inviting friends up for get togethers that run late.Kids running up and down the halls (wood frame construction means you'll hear/feel it all) not even attempting to dry off after leaving the pool and dripping puddles in the lobby/elevator.Dogs barking.The smell of pot wafting through the halls.Adjoining rooms (with the doors that connect them) don't really do much to isolate sound.If you can hear your neighbor speaking at a normal tone, you can imagine what it's like when they're partying or have younger kids.Generally a clientele void of what some consider to be basic courtesies.All of the signage you'll see spread throughout regarding "quiet time" and smoking policies should be a warning when you get there that this is an ongoing problem that, based on my stay, they're apparently unwilling to actually enforce other than just posting those signs.If you're a person concerned about mask policies, they don't enforce those either - whichever way you happen to swing on that loaded subject.Granted, all of the above not necessarily being *easy* to enforce most of the time, but nonetheless, an issue if you just want a quiet place to stay if you're there for business.(and no, moving to a different room in the middle of the night isn't really a viable option)I'll look elsewhere if I have the need to stay in the area in the future.

This place is advisory gorgeous, had fun in the pool(indoor heated) also has a lot of amenities and you can even ask for a late check out plus the prices were fantastic.

Hospedado aqui para um longo fim de semana do dia dos namorados. Realmente desfrutamos nosso quarto e a cama é muuuuito muito confortável. O serviço ao cliente e os funcionários do hotel foram absolutamente incríveis. Tudo que você pergunta, eles respondem "Meu prazer", é muito revigorante receber um atendimento ao cliente tão maravilhoso. A piscina era bom, mas estava frio ... nós acalmamos apreciamos o tempo. A sala de ginástica foi ótimo também. Parabéns a Mona, ela é uma nova funcionária e é demais. Graças à equipe Hyatt House para uma estadia inesquecível. Certamente recomendo, sem dúvida vamos voltar.

Stayed here for a long Valentine’s Day weekend. We really enjoyed our room and the bed is soooo very comfortable. The customer service and the hotel staff was absolutely amazing. Everything you ask they reply “ My Pleasure “ it’s very refreshing to receive such wonderful customer service. The pool was nice but it was cold .... we stilled enjoyed the time in. The work out room was great also. Kudos to Mona she is a new employee and she rocks. Thanks Hyatt House staff for an amazing stay. Will definitely recommend, will definitely return.

Un hotel estupendo para visitar Chicago. Buena habitación. Buena limpieza. Buen desayuno. Muy buen personal.

Elegante limpio Buena atencion y desayuno gratis

A fairly large group from my company stayed 3 nights. We had a great time. The breakfast buffet is awesome with real dinnerware (no paper cup or paper plates). Fairly large eating area allows...

Clean Rooms, nice Bathrooms. Bed was comfortable and allowed for Good night rest. Good breakfast. Clean and open gym with all equipment working. Suite space made working in room easy and relaxing...

What an amazing place, the studio suite we stayed in was amazing, such a perfect room, great size, with sitting area, bedroom area, fab kitchen area & lovely bathroom, great shower. Would highly...

The hotel is close to great shopping and restaurants! The staff was friendly and accommodating and my room was very nice. There is also free parking on the premises. I would definitely stay there...

Staff was always very friendly and happy. Room was clean. Tv was excellent. Food at bar was simple but good. Security doors to enter hallways were a great addition. Overall, I had a great experience...

The Hyatt House Chicago was very nice. The lobby was modern, clean and nicely decorated. Front desk staff was helpful and welcoming. Coffee and breakfast were good! Rooms were clean and...