Nizuc Resort and Spa
Blvd Kukulkan Mz 59 Lote 1-01 Km 21.26, Punta Nizuc, Near Cancún Underwater Museum (Punta Nizuc), Cancun, 77500, Mexico
Rating
4.8
Travelers Choice
2021
Price Level
$$$$
Rooms
274
Pets
Yes
05
May
Nizuc Resort and Spa, Cancun
Nizuc Resort and Spa
Offering panoramic views of the Caribbean Sea Nizuc Resort & Spa is located on the secluded Punta Nizuc and features an outdoor pool private dock and spa. Free Wi-Fi and free private parking are available to guests.The air-conditioned rooms offer Nespresso coffee makers and flat-screen TVs. The spacious bathrooms feature a bath tubs with rainfall showers.The 6 on-site restaurants serve modern Mexican dishes Peruvian ceviches as well as Asian and Mediterranean food. Tours and activities can be arranged by the concierge. Nizuc Resort & Spa has event and meeting facilities.Guests can enjoy a variety of massages or treatments in the luxurious on-site spa. The Nizuc Thermal Experience is a feast to awaken the senses through a guided circuit of hydrotherapy.Laguna Nichupté can be reached 6.9 km. Cancun International Airport is a 10 minutes’ drive from Nizuc Resort & Spa. The center of Cancun can be reached within 25 minutes by car.
Price & Availability
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Overall
Wonderful
4.8
940 reviews
5
2945
4
365
3
144
2
64
1
71
Customers Review
Value 4.5
Location 4.5
Cleanliness 4.9
Comfort 4.9
Neighborhood 4.6
Amenities 4.8
Condition 4.9
Recomendation 89%
“This is NOT a 5 star resort. The service is a ZERO. There are many staff members to greet you and dressed well but offer no ability to provide service.
We booked a 4 night, 5 day stay. 1) the first 48 hrs our room was not visited once by housecleaning, 2) the in room coffee was not refilled during our 5 day stay 3) our outdoor pool was freezing and 4) the morning newspaper I repeatedly requested was never provided.
It was a full time job calling front desk, asking hotel staff to provide the above basic services. I honestly felt like I was at work trying to manage a disorganized and ill equipped team.
Our room was dirty for the first 48 hrs. That is two days/nights in the middle of our stay without ANY room service. Image a 5 star hotel not having a clean/made bed, clean room, clean towels etc? It was just plain uncomfortable. I was to the point I wanted to wash my own towels. I mean a 5 star hotel with not even a cup of coffee in the morning and not just once but for the entire stay but the first day.
When you first get to the hotel they have a greeting session where they provide a juice and go over your stay. It’s actually quite nice, setting up expectations and services and one of the questions is if you would you like a newspaper delivered to your room. Why ask if you simply aren’t going to follow through with the promise?
We booked the room with a pool specifically as a treat for my child who loves to swim. When we first got there it was freezing cold. I’ve never heard my entire life the so many times the word “sorry”. They told us 2-3 times a day “so sorry we are working on the pool and it should be usable very soon”. The pool was ice cool up to the very minute we checked out.
I understand that facilities break or don’t function 100% all the time but in a five-star hotel there’s a different level of service at a minimum. They had so many options and opportunities to correct things and just completely failed. The hotel had very few guests during our stay. They simply could’ve moved us to another room that had proper house cleaning and services and functioning pool equipment.
This is without question NOT a 5-star hotel/resort as you failed to provide basic services.
I should also note that at the end of the stay I finally spoke to the head manager, Jaime Jaramillo, of the resort. After I explained our stay, he acknowledged he was aware of the pool situation yesterday and right on brand, he said “I am so SORRY. We will make sure the next time you book a stay with us your visit will be flawless and give you a one level room upgrade from whatever room category you book”. After hearing so many sorrys without any action, I simply smiled and said “thank you, your staff has been saying that for the last 5 days.” Quite frankly the service on the airplane was better. I finally had a bottle of water and a coffee.”
— Jon FLBuild
“My husband and I honeymooned here a few weeks ago. Everything was perfect,from the incredible architecture and finishings, to the food, to the friendly staff. A very special thank to Ana and Irma, who coordinated two private dining experiences for us. They were very communicative, especially with weather forecast information and relocating the dinners. Thank you, Ana and Irma. We will cherish the memories we made at Nizuc forever. We cannot wait to return. Thank you for everything,Nizuc!”
— Danielle M
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