Experience Comfort and Convenience at Hilton Garden Inn Indianapolis Northwest

Wm. Les Roberts, II

Feb 28, 2023

3

OK for a nights sleep and a travel stop. I stayed in Room 502 and thought the room was dusty, sheets were stained, and HVAC unit was not working right. There was a very odd musty, stale, smell to the room and in the halls in general, but really noticeable in the room. Some good things were the price point was good, comfortable bed, good breakfast. The lobby was cool too. You can tell they try, it wasn't a horrible stay, and the staff were nice so you can decide if it would work for you. I will add that there is a really cool chandelier when you walk in.

SB 3230

Feb 23, 2023

3

Room was a little dated. Bathroom was nice and clean. Mattress was quite a bit harder than we would have liked. Hotel was nice, secluded location. Indoor pool and hot tub were very cold, no heat at all.

Sandy Jenkins

Dec 01, 2022

1

My rating isn’t due to poor service or even the cleanliness of the room. I stayed for the Christmas parade in November of last year with my daughter for one night. This year when trying to book again for the same event I was told it is a two night minimum stay. A manager did finally agree to override this “policy” and we were able to stay for one night in November thoroughly enjoying the parade and downtown. Realistically at $200 a night who could afford to stay two nights or was the price jacked up because of the parade? And for $200 a night I think there should be a complimentary breakfast and a hot tub which this motel has neither. Fast forward to this month (December). I tried making another reservation for a one night stay and was told again a two night minimum policy and this time the manager on duty stuck to “policy”. I have never heard of a two night minimum stay anywhere except maybe beach front property. It sounds to me like the consumer is being taken advantage of here. Sadly the staff at the desk and even the maintenance man that came to fix our heat in the room when we stayed in November were all very nice and helpful people. My review is for consumers to question why. I will not stay at this establishment again or recommend it unless things change.

Joby Titus

Nov 16, 2022

5

Had a really great 3 day stay at this hotel! Had the best loaded 3 egg omelette for breakfast and had a great time with Jill at the bar. Great little exercise facility and very friendly and helpful staff. Everything was cute and clean. Highly recommend

Mary M

Oct 24, 2022

2

As others have said, the hotel is in need of a bit of updating, as in needs new carpets. There were places where the carpet was worn and had wrinkles in it. The staff seem friendly. The rooms seem dark. And my next door neighbor was loud all through the night which kept me from sleeping. And did not respond to requests from the front desk to quiet down. So maybe some insulation in the walls? I was surprised that for the price, the bathrooms were very ordinary and nothing special. No fan in bathroom. Tub was not NON SLIP. And difficult to figure out how to adjust shower.

Getaway25103001927

A Great Place too Stay!

5

The staff was nice and we really enjoyed the area and food. I loved the cooking and restaurant area. The food was very fresh. The cook dead a great omelette for me. The rooms was very clean and fresh.

906kathib

One of the best Hilton Garden Inns I have stayed at!

4

Very clean and updated hotel. The eating area was big and they even had a bar area too. The breakfast was really good! In the lobby the coffee and water were always full. Very pleased with my...

Fearless59810922516

First stay. Will be returning

5

Friendly and helpful staff. Could not have been more warmly received after a long day of business meetings. Will return. This is my new Indy hotel when in town on business (which is pretty...

nebj2021

Great customer service!!!

5

My stay was great! I wanted to call out the fantastic customer service provided by this hotel. Specifically Breanna Culross. I left something in my room & she was kind enough to ship it to me. Thank...

shonte328

I hope youâre not going for the pool and hot tub.

1

Itâs cold outside, we booked this hotel for its amenities and it failed miserably. The pool and hot tub were dirty. The hot tubâs bubbles didnât even work. Seriously, I wish I would have taken...

jwest51

Room had been kicked in

1

When arriving to the room I opened the door to immediately bash the bathroom door. I had to reach around the door to shut the bathroom door to close it. The bathroom door had a really poor patch job...

Hilton Garden Inn Indianapolis Northwest, Indianapolis

Hilton Garden Inn Indianapolis Northwest

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