“After having a not-so-great time in Austin at a previous hotel (the hotel across from this one) a family member and I decided that this year we would book through Hyatt as this property looked a bit nicer and more up to date. This hotel is a pretty great hotel for those wanting to be near to the action and the impressive atrium definitely is not an everyday sight. Check-in went well here, the member of staff was very professional and friendly, she also informed us of what was open and closed. At first, she thought we would have to wait for a room, but after looking around she found a room we could get on a higher floor without waiting. This hotel has also made the elevators need a room key, which gave a safe feeling to my family member and me knowing someone wasn’t going to just be running around if they weren’t a guest. This hotel seems to have invested in a digital system for the do not disturb and request cleaning signs, as well as other modern furnishings. There were some very minor issues with the room, the shower had some mildew growth, the office chair was also showing its age. The safe also was not working, a quick call to the front desk fixed this though, and engineering came quickly and ended up replacing the whole door, though we were both glad they were able to get it working the same day. Despite this hotel having an atrium too, the rooms are very well soundproofed, and you can’t hear anything from the beds. We ate on site for breakfast, and the food was really good, the service was also great, and Caleb provided excellent service. The location of the hotel is unbeatable too, it is right on the river, and in a very prime area of downtown. The elevators are nice and fast too, which is appreciated. Other than the few very minor things in the room, I thoroughly enjoyed my stay on this property, and recommend it for sure.”

“Room was clean, pretty and spacious . The bed was so comfortable. The person that helped in the front guest was very nice and attentive. Location is good. It is a walking distance from some good restaurants and bars.”